Online Training Resources

Adobe Sign

• Adobe Sign (Canvas Course)

Acrobat

• Acrobat Tutorials (Adobe)
• Acrobat User Guide (Adobe)
• Acrobat DC Essential Training (LinkedIn Learning)

 

Dreamweaver

• Dreamweaver Tutorials (Adobe)
• Dreamweaver User Guide (Adobe)
• Dreamweaver CC Essential Training (LinkedIn Learning)

 

Illustrator

• Illustrator Tutorials (Adobe)
• Illustrator User Guide (Adobe)
• Illustrator 2022 Essential Training (LinkedIn Learning)

 

InDesign

• InDesign Tutorials (Adobe)
• InDesign User Guide (Adobe)
• InDesign 2022 Essential Training (LinkedIn Learning)

 

Photoshop

• Photoshop Tutorials (Adobe)
• Photoshop User Guide (Adobe)
• Photoshop 2022 Essential Training (LinkedIn Learning)

 

Premiere Pro

• Premiere Pro Tutorials (Adobe)
• Premiere Pro User Guide (Adobe)
• Premiere Pro 2022 Essential Training (LinkedIn Learning)

For additional Adobe training resources, visit the Adobe Help Center.

Cal State LA call center or Skylight is a cloud-based interface where agents can receive, place, transfer and manage calls. With a helpful web view of all calls, agents can keep track of call status, add call notes, view call scripts or available agents, as well as various types of daily analytics.

Cal State LA Call Center training resource page

Technology enhanced classrooms are equipped with the latest technology and are designed to enhance the integration of technology into the curriculum. Teaching with technology can engage students at all levels and enhance their learning experience in and out of the classroom.

Classroom Technology Guides page

IBM SPSS Statistics

• IBM SPSS Statistics 27 User Guide (IBM)
• SPSS Statistics Essential Training (LinkedIn Learning)
• IBM SPSS Statistics Canvas Course

Additional Microsoft Office training resources:

• Microsoft 365 Help and Learning (Microsoft)
• Microsoft 365 Quick Start Guides (Microsoft)
• Microsoft 365 for Mac Quick Start Guides (Microsoft)

QLess is a queue management system and appointment scheduling tool that helps manage customer flow through an easy-to-use digital solution. QLess reduces or eliminates lines and wait times, improves satisfaction and boosts the efficiency of student, faculty and staff support.

If you are part of a team that manages queues at Cal State LA using QLess, please use the following training resources to supplement learning the interface and completing day-to-day tasks.

• QLess Foundations Canvas Course
• QLess Administrator Canvas Course

ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:

• Report an IT-related issue or service outage.
• Request a service or product offered by ITS.
• Manage and track open requests.
• Browse or search for how-to articles in the knowledge base.

ServiceNow Training Resource Page

• Map a Shared Network Drive (PDF)

The campus telephone system will be upgraded to a Voice over Internet Protocol (VoIP) phone system. 

These training resources cover the basic functionality of the equipment and the features available on the handsets.

Online Training Module

• VoIP Phone Training (Canvas Course)
• VoIP Phone Training (YouTube Video)

VoIP Phone Training

Zoom

• Get Started with Zoom (YouTube)
• Hosting Accessible Zoom Meetings (DOCX)
• Zoom Help Center (Zoom)
• Zoom Video Tutorials (Zoom)
• Learning Zoom (LinkedIn Learning)