Online Training Resources

Tutorials and User Guides

Below are additional training resources that can be used for self-paced learning.

Note: You can access the LinkedIn Learning and Canvas courses that are included in the sections below by logging in with your MyCalStateLA ID account.

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Premiere Pro


For additional Adobe training resources, visit the Adobe Help Center.


Cal State LA call center or Skylight is a cloud-based interface where agents can receive, place, transfer and manage calls. With a helpful web view of all calls, agents can keep track of call status, add call notes, view call scripts or available agents, as well as various types of daily analytics.

Cal State LA Call Center training resource page

Technology enhanced classrooms are equipped with the latest technology and are designed to enhance the integration of technology into the curriculum. Teaching with technology can engage students at all levels and enhance their learning experience in and out of the classroom.

Classroom Technology Guides page

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OneDrive for Business

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Outlook on the Web

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Additional Microsoft Office training resources:


QLess is a queue management system and appointment scheduling tool that helps manage customer flow through an easy-to-use digital solution. QLess reduces or eliminates lines and wait times, improves satisfaction and boosts the efficiency of student, faculty and staff support.

If you are part of a team that manages queues at Cal State LA using QLess, please use the following training resources to supplement learning the interface and completing day-to-day tasks.


ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:

  • Report an IT-related issue or service outage.
  • Request a service or product offered by ITS.
  • Manage and track open requests.
  • Browse or search for how-to articles in the knowledge base.

ServiceNow Training Resource Page

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The campus telephone system will be upgraded to a Voice over Internet Protocol (VoIP) phone system. 

These training resources cover the basic functionality of the equipment and the features available on the handsets.

Online Training Module

VoIP Phone Training

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