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Emergency Notification

IT Maintenance

Information Technology Services routinely performs maintenance on campus hardware resources and software applications. Below is a schedule of upcoming maintenance tasks as well as recently completed maintenance tasks. If you have any questions or concerns regarding any of the activities listed below, please contact the ITS Help Desk at 323-343-6170.

IT Maintenance for 2023

January 2023

Service Date Maintenance Details Status
GET, GETmobile, HRM January 6

GET, GETmobile, and HRM will be unavailable on Friday, January 6, 2022, from 7 p.m. to 11 p.m.

Completed

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications

January 7, 8

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, January 7, at 10:00 p.m. through Sunday, January 8, at 9 a.m.

Completed
University Phone January 13 Telephone system of the following departments (Housing, Career Center, Welcome Center, Music, Luckman Theater, Health Center, and Hydrogen Station) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on January 13, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. Completed
Software Monthly Patch January 13 A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, January 13, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. Scheduled
GET, GETmobile, HRM January 13 GET, GETmobile, and HRM will be unavailable on Friday, January 13, 2022, from 7 p.m. to 11 p.m. Completed
Campus Network January 18 Due to scheduled maintenance, the University network connectivity will be intermittently unavailable on Wednesday, January 18, from 10 p.m. to 11 p.m. Completed
University Phone System January 20 The University Phone System will be unavailable on Friday, January 20, 2023, from 5 a.m. to 6 a.m.

***For emergency calls during maintenance, please dial 911 from your personal cell phone. 

Completed
GET, GETmobile, HRM January 20 GET, GETmobile, and HRM will be unavailable on Friday, January 20, 2022, from 7 p.m. to 11 p.m. Completed

IT Maintenance for 2022

December 2022

Service Date Maintenance Details Status

GET, GETmobile, HRM

December 9

GET, GETmobile, and HRM will be unavailable on Friday, December 9, 2022, from 7 p.m. to 11 p.m.

Completed

CFS, Financial Data Warehouse, Process Schedulers, Integration Broker

December 14

CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, December 14, from 6 p.m. to 10 p.m.

Completed

University Network December 15

Maintenance has been scheduled for the University network connection on Thursday, December 15, from 5 p.m. to 5:30 p.m. There is no downtime expected.

Completed

Software Monthly Patch

December 22

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Thursday, December 22, 2022, starting at 5 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed
ITS Help Desk December 23-January 2

ITS Help Desk will provide limited IT support during the holiday period from Friday, December 23, 2022 through Monday, January 2, 2023.​ Urgent or critical tickets that impact major systems will be processed during the holiday period by on-call staff.

Completed

November 2022

Service Date Maintenance Details Status

Cal State LA Website

November 2

Maintenance has been scheduled for the Cal State LA Website (www.calstatela.edu) on Thursday, November 2, at 6 a.m. There is no downtime expected.

Completed

CSU Learn

November 4, 5

CSU Learn will be unavailable from 8 p.m. on Friday, November 4, through 4 a.m. on Saturday, November 5, 2022.

Completed

GET, GETmobile, HRM

November 9

GET, GETmobile, and HRM will be unavailable on Wednesday, November 9, 2022, from 7 p.m. to 11 p.m.

Completed
Network Connection November 10

Network connection in the following buildings may be unavailable from 6:30 a.m. to 7:30 a.m: TVFM, Annabing Child Care, Golden Eagle apartments, Forensics Science Building, Campus Police building, RongXiang Xu BioSpace building, Alhambra, Downtown LA, Health Center building, Career Center building, Physical Education building, Theater Arts building, Power Substation building, Housing Phase 1

Completed
Software Monthly Patch November 11

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, November 11, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

Network Connection

November 17,18

University network connection will be intermittently unavailable from 10 p.m., Thursday, November 17, through 6 a.m., Friday, November 18. Some computers may require a reboot to re-establish connectivity.

Completed

GET, GETmobile, HRM

November 18

GET, GETmobile, and HRM will be unavailable on Friday, November 18, 2022, from 7 p.m. to 11 p.m.

Completed
CFS November 18 CFS will be unavailable from Friday, November 18, 2022, 5:00 p.m., through Monday, November 21, 2022, 9:00 a.m. Completed
CSU Learn November 19

CSU Learn will be unavailable on Saturday, November 19, from 12 p.m. to 6 p.m.

Completed

Network Connection

November 21, 22

Network connection in the University Student Housing will be intermittently unavailable from 10 p.m., Monday, November 21, through 6 a.m., Tuesday, November 22. Some computers may require a reboot to re-establish connectivity.

Completed

Network Connection

November 28, 29

University network connection will be intermittently unavailable from 10 p.m., Monday, November 28, through 6 a.m., Tuesday, November 29. Some computers may require a reboot to re-establish connectivity.

Scheduled

October 2022

Service Date Maintenance Details Status

GET Student Administration

October 1, 2

GET Student Administration (PeopleSoft) will be unavailable from 4 p.m. on Saturday, October 1, through 5 p.m. on Sunday, October 2, 2022.

Complete
Phone System October 3 The University phone system will be unavailable during the scheduled maintenance on Monday, October 3, at 6:30 a.m. The outage will last approximately 20 minutes. There will be no impact to 911 call system.

Complete

Software Monthly Patch October 14

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, October 14, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Complete
GET, GETmobile, HRM October 14

GET, GETmobile, and HRM will be unavailable on Friday, October 14, 2022, from 7 p.m. to 11 p.m.

Complete
Network Connection October 27, 28

University network connection will be intermittently unavailable from 10 p.m., Thursday, October 27, through 6 a.m., Friday, October 28. Some computers may require a reboot to re-establish connectivity.

Complete

September 2022

Service Date Maintenance Details Status

ITS Help Desk and Annex Link

September 5

ITS Help Desk and the Annex Link will be closed for Labor Day holiday on Monday, September 5, 2022. All services will resume on Tuesday, September 6.

Completed
Housing Network Maintenance September 14

Housing network maintenance has been scheduled at 6 a.m., Wednesday, September 14. A total of 15 minutes of network interruption is expected during the maintenance.

Completed

Software Monthly Patch

September 16

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, September 16, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

GET, HRM, CFS, HR, Financial Data Warehouse

September 18

GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, September 18, 2022, from 12:00 a.m. to 6 a.m.

Completed

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's phone communications

September 25

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's phone communications will be unavailable during the scheduled maintenance on Sunday, September 25, from 7 p.m. to 8 p.m.

Completed

August 2022

Service Date Maintenance Details Status

GET, GETmobile, HRM

August 5

GET, GETmobile, and HRM will be unavailable on Friday, August 5, 2022, from 7 p.m. to 11 p.m.

Completed

Software Monthly Patch

August 12

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, August 12, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

GET, GETmobile, HRM

August 12

GET, GETmobile, and HRM will be unavailable on Friday, August 12, 2022, from 7 p.m. to 11 p.m.

Completed

CFS, Financial Data Warehouse, Process Schedulers, Integration Broker

August 24

CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, August 24, from 6 p.m. to 10 p.m.

Scheduled

July 2022

Service Date Maintenance Details Status

GET, GETmobile, HRM

July 8

GET, GETmobile, and HRM will be unavailable on Friday, July 8, 2022, from 7 p.m. to 11 p.m.

Completed
Network July 14, 15 Network security maintenance has been scheduled from 8 p.m., Thursday, July 14 through 11:59 p.m., Friday, July 15, 2022. A total of 10 minutes of intermittent internet outage is expected during the maintenance.

Completed

Software Monthly Patch

July 15

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, July 15, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

ServiceNow July 15, 16 Maintenance has been scheduled for the ServiceNow ticketing system from Friday, July 15, at 8 p.m. to Saturday, July 16, at 4 a.m. During the scheduled maintenance, ServiceNow will be intermittently unavailable. However, the total downtime should not exceed 20 minutes.

Completed

CSU Learn

July 16 CSU Learn will be unavailable during the scheduled maintenance on Saturday, July 16, from 12 p.m. to 6 p.m.

Completed

June 2022

Service Date Maintenance Details Status

Cal State LA Website

June 2

Maintenance has been scheduled for the Cal State LA Website (www.calstatela.edu) on Thursday, June 2, at 6 a.m. There is no downtime expected.

Completed

GET, GETmobile, HRM

June 10

GET, GETmobile, and HRM will be unavailable on Friday, June 10, 2022, from 7 p.m. to 11 p.m.

Completed
Software Monthly Patch June 17

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, June 17, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications

June. 25, 26

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, June 25, at 10:00 p.m. through Sunday, June 26, at 9 a.m.

Scheduled

May 2022

Service Date Maintenance Details Status

GET, GETmobile, HRM

May 6

GET, GETmobile, and HRM will be unavailable on Friday, May 6, 2022, from 7 p.m. to 11 p.m.

Completed
Software Monthly Patch May 13 A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, May 13, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. Completed

CFS, Financial Data Warehouse, Process Schedulers, Integration Broker

May 18

CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, May 18, from 6 p.m. to 10 p.m.

Completed

GET, GETmobile, HRM

May 27

GET, GETmobile, and HRM will be unavailable on Friday, May 27, 2022, from 7 p.m. to 11 p.m.

Completed

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications

May 28, 29

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, May 28, at 10:00 p.m. through Sunday, May 29, at 9 a.m.

Completed

April 2022

Service Date Maintenance Details Status

GET, GETmobile, HRM

April 1

GET, GETmobile, and HRM will be unavailable on Friday, April 1, 2022, from 7 p.m. to 11 p.m.

Completed
ServiceNow Ticketing System April 1

ServiceNow, the University ticketing system, will be unavailable during the scheduled upgrade from 5 p.m. on Friday, April 1 through 8 a.m. on Saturday, April 2.

Completed

GET, GETmobile, HRM

April 8

GET, GETmobile, and HRM will be unavailable on Friday, April 8, 2022, from 7 p.m. to 11 p.m.

Completed

Software Monthly Patch April 15

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, April 15, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications

April 15

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance on Friday, April 15, from 7 p.m. to 8 p.m.

Completed

CFS, Financial Data Warehouse, Process Schedulers, Integration Broker

April 20

CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, April 20, from 6 p.m. to 10 p.m.

Scheduled

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications

April 23, 24

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, April 23, at 10:00 p.m. through Sunday, April 24, at 9 a.m.

Scheduled

March 2022

Service Date Maintenance Details Status
Network Connection Various March Dates

University network connection will be intermittently unavailable from 10 p.m. to 6 a.m. the following morning of the dates and buildings listed below. Some computers may require a reboot to re-establish connectivity. For a complete list of the maintenance timeline, please visit www.calstatela.edu/its/network-infrastructure-upgrades

  • 3/1-3 - King Hall
  • 3/3-9 - Engineering and Technology
  • 3/10 - University-Student Union
  • 3/11 - Career Center, Corporation Yard
  • 3/14 - University Welcome Center, Forensic Science Center, State Playhouse; TV, Film & Media Center, LACHSA
  • 3/15-16 - Salazar Hall
  • 3/16 - Parking Structure A & E, Simpson Tower
  • 3/17 - Substation/Chiller Plant
  • 3/18 - Luckman Art Gallery
  • 3/21 - Music
  • 3/22 - Student Health Center
  • 3/23 - Student Housing Phase 1
  • 3/24 - Student Housing Phase 2
  • 3/29 - Golden Eagles Apartments, Alhambra
Completed

GET, GETmobile, HRM

March 4

GET, GETmobile, and HRM will be unavailable on Friday, March 4, 2022, from 7 p.m. to 11 p.m.

Completed

GET, GETmobile, HRM

March 11 GET, GETmobile, and HRM will be unavailable on Friday, March 11, 2022, from 7 p.m. to 11 p.m. Completed

Software Monthly Patch

March 11

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, March 18, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed
ITS Help Desk telephone support March 31

ITS Help Desk telephone support will be unavailable for the Cesar Chavez holiday from 9 a.m. on Thursday, March 31, until 7 a.m. on Friday, April 1.

Completed

February 2022

Service Date Maintenance Details Status
Network Connection Various February Dates

University network connection will be intermittently unavailable from 10 p.m. to 6 a.m. the following morning of the dates and buildings listed below. Some computers may require a reboot to re-establish connectivity.

  • 2/1 - Fine Arts - 1st Floor
  • 2/2 - Fine Arts - 2nd, 3rd Floors
  • 2/3 - Library North
  • 2/7 - Anna Bing Arnold Child Care Center
  • 2/7 - La Kretz Hall - Science Wing A
  • 2/8 - La Kretz Hall - Science Wing A
  • 2/8 - Rosser Hall - Science Wing B - 1st Foor
  • 2/9 - Rosser Hall - Science Wing B - 1st, 2nd Floors
  • 2/10 - Rosser Hall - Science Wing B - 3rd Floor
  • 2/10 - Anna Bing Arnold Child Care Center
  • 2/10 - Outdoor Athletic Facility (Reeder Field)
  • 2/11 - Biological Sciences
Completed
GET, GETmobile, HRM

February 4

GET, GETmobile, and HRM will be unavailable on Friday, February 4, 2022, from 7 p.m. to 11 p.m.

Completed
CFS, Financial Data Warehouse, Process Schedulers, Integration Broker February 16

CFS, Financial Data Warehouse, Process Schedulers, Integration Broker will be unavailable during the scheduled maintenance on Wednesday, February 16, 2022, from 6 p.m. to 10 p.m.

Completed

Software Monthly Patch

February 18

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, February 18, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications

February 19, 20

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, February 19, at 10:00 p.m. through Sunday, February 20, at 9 a.m.

Completed

GET, HRM, CFS, Financial Data Warehouse, HR

February 20

GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, February 20, 2022, from 12:00 a.m. to 6 a.m.

Completed
GET, GETmobile, HRM February 25

GET, GETmobile, and HRM will be unavailable on Friday, February 25, 2022, from 7 p.m. to 11 p.m.

Completed

January 2022

Service Date Maintenance Details Status

ITS Help Desk

January 1, 2

ITS Help Desk will provide limited IT support during the holiday period from Thursday, December 23, 2021 through Sunrday, January 2, 2022.​ Urgent or critical tickets that impact major systems will be processed during the holiday period by on-call staff. Non-holiday business hours will resume on Monday, January 3, 2022.

Completed

Cal State LA Website

January 13

Maintenance has been scheduled for the Cal State LA Website (www.calstatela.edu) on Thursday, January 13, 2021, at 9 p.m. There will be no service impact.

Completed

Software Monthly Patch

January 14

A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, January 14, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN.

Completed

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications

January 29, 30

CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, January 29, at 10:00 p.m. through Sunday, January 30, at 9 a.m.

Completed