IT Maintenance
Information Technology Services routinely performs maintenance on campus hardware resources and software applications. Below is a schedule of upcoming maintenance tasks as well as recently completed maintenance tasks. If you have any questions or concerns regarding any of the activities listed below, please contact the ITS Help Desk at 323-343-6170.
IT Maintenance for 2023
June 2023
| Service | Date | Maintenance Details | Status |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | June 3-4 | CFS, Financial Data Warehouse and Chancellor's Office HR systems will be intermittent during the scheduled maintenance from Saturday, June 3, 2023 10 p.m. to Sunday, June 4, 2023 9 a.m. | Completed |
| University Phone | June 23 | University phone system of the following departments and buildings (Student Services Building) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, June 23, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Scheduled |
May 2023
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| University Network | May 3 |
A maintenance is scheduled for University network on Wednesday, May 3, 2023 from 10 p.m. to 11:59 p.m. There is no downtime expected for campus internet connectivity. |
Completed |
| CFS | May 5 | CFS will be unavailable during the scheduled maintenance on Friday, May 5, from 3:30 a.m. to 6:30 a.m. | Completed |
| GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems | May 7 | GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, May 7, 2023 from 12 a.m. to 6 a.m. | Completed |
| Software Monthly Patch | May 12 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, May 12, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| Cal State LA Website | May 15, 16 | Cal State LA website (https://www.calstatela.edu) will be intermittently unavailable during the scheduled maintenance from Monday, May 15, at 11 p.m. through Tuesday, May 16, at 7 a.m. There will be five-minutes of total downtime. | Completed |
| Cal State LA Website | May 16, 17 | Cal State LA website (https://www.calstatela.edu) will be intermittently unavailable during the scheduled maintenance from Tuesday, May 16, at 11 p.m. through Wednesday, May 17, at 7 a.m. There will be five-minutes of total downtime. | Completed |
| University Phone | May 19 | University phone system of the following departments and buildings (King Hall) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, May 19, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| GET, Getmobile, HRM | May 19 | GET, GETMobile, and HRM will be unavailable on Friday, May 19, from 7 p.m. to 11 p.m. | Completed |
| ServiceNow Ticketing System | May 21 | ServiceNow will be intermittently unavailable during a scheduled upgrade on Sunday, May 21, from 7 a.m. to 2 p.m. There will be a 2-hour period of downtime during the maintenance window. | Completed |
| CFS | May 24 | CFS will be unavailable during the scheduled maintenance on Wednesday, May 24, from 6 p.m. to 10 p.m. | Scheduled |
| GET, Getmobile, HRM | May 26 | GET, GETMobile, and HRM will be unavailable on Friday, May 26, from 7 p.m. to 11 p.m. | Completed |
| ITS Help Desk | May 29 | ITS Help Desk will be closed in observance of Memorial Day from 9 a.m., Monday, May 29 through 7 a.m., Tuesday, May 30. | Scheduled |
April 2023
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Canvas | April 6 |
A maintenance is scheduled for Canvas on Thursday, April 6th. Canvas will be unavailable for five minutes during the maintenance window. |
Completed |
| Software Monthly Patch | April 14 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, April 14, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, GETmobile, HRM | April 14 | GET, GETmobile, and HRM will be unavailable on Friday, April 14, 2023, from 7 p.m. to 11 p.m. | Completed |
| University Phone | April 21 | University phone system of the following departments and buildings (Los Angeles County High School for the Arts and Physical Education) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, April 21, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| GET, GETmobile, HRM | April 21 | GET, GETmobile, and HRM will be unavailable on Friday, April 21, 2023, from 7 p.m. to 11 p.m. | Completed |
March 2023
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| GET, GETmobile, HRM | March 3 |
GET, GETmobile, and HRM will be unavailable on Friday, March 3, 2023, from 7 p.m. to 11 p.m. |
Completed |
| Campus Network | March 8 | A maintenance for the campus network has been scheduled on Wednesday, March 8, from 10 p.m. to 10:30 p.m. During the maintenance period, there will be approximately 5 minute of network connectivity downtime. | Completed |
| Software Monthly Patch | March 17 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, March 17, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, GETmobile, HRM | March 17 | GET, GETmobile, and HRM will be unavailable on Friday, March 17, 2023, from 7 p.m. to 11 p.m. | Completed |
| CSU Learn | March 18 | CSU Learn will be unavailable during a scheduled maintenance on Saturday, March 18, from 12 p.m. to 6 p.m. | Completed |
| CFS, CFS Data Warehouse, Process Schedulers, and Integration Broker | March 22 | CFS, CFS Data Warehouse, Process Schedulers, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, March 22, from 6 p.m. to 10 p.m. | Completed |
| University Phone | March 24 | University phone system of the following departments and buildings (College of Engineering, Computer Science and Technology; College of Business and Economics, Rongxiang Xu College of Health and Human Services, College of Arts and Letters, CETL, Fine Arts building, Salazar Hall buildings, and Simpson Tower building) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, March 24, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| GET, GETmobile, HRM | March 24 | GET, GETmobile, and HRM will be unavailable on Friday, March 24, 2023, from 7 p.m. to 11 p.m. | Completed |
| CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications | March 25, 26 | CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, March 25, at 10:00 p.m. through Sunday, March 26, at 9 a.m. | Completed |
February 2023
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Network | various dates |
Maintenance has been scheduled for the network connection in multiple buildings from 8 a.m. to 12 p.m. on various dates. There is no downtime expected. See below for the list of buildings and dates. - Monday, 2/6: Library North and South, Student Housing Phases 1 and 2, Student Housing East |
Completed |
| GET, GETmobile, HRM | February 10 | GET, GETmobile, and HRM will be unavailable on Friday, February 10, 2023, from 7 p.m. to 11 p.m. | Completed |
| GET, GETmobile, HRM | February 13 | GET, GETmobile, and HRM will be unavailable on Monday, February 13, 2023, from 8 p.m. to 11:59 p.m. | Completed |
| CFS, Financial Data Warehouse, Process Schedulers, Integration Broker | February 15 | CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, February 15, from 6 p.m. to 10 p.m. | Completed |
| Software Monthly Patch | February 17 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, February 17, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| University Phone | February 24 | Telephone system of the following departments and buildings (College of Natural and Social Sciences, School of Criminal Justice and Criminalistics, La Kretz Hall, Rosser Hall, Outdoor Athletic Facility - Reeder Filed, Biological Sciences, Fine Arts, Hertzberg-Davis Forensic Science Center) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, February 24, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Scheduled |
| CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications | February 25, 26 | CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, February 25, at 10:00 p.m. through Sunday, February 26, at 9 a.m. | Scheduled |
| GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems | February 26 | GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, February 26, 2023, from 12:00 a.m. to 6 a.m. | Scheduled |
January 2023
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| GET, GETmobile, HRM | January 6 |
GET, GETmobile, and HRM will be unavailable on Friday, January 6, 2023, from 7 p.m. to 11 p.m. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications |
January 7, 8 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, January 7, at 10:00 p.m. through Sunday, January 8, at 9 a.m. |
Completed |
| University Phone | January 13 | Telephone system of the following departments (Housing, Career Center, Welcome Center, Music, Luckman Theater, Health Center, and Hydrogen Station) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on January 13, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| Software Monthly Patch | January 13 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, January 13, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Scheduled |
| GET, GETmobile, HRM | January 13 | GET, GETmobile, and HRM will be unavailable on Friday, January 13, 2023, from 7 p.m. to 11 p.m. | Completed |
| Campus Network | January 18 | Due to scheduled maintenance, the University network connectivity will be intermittently unavailable on Wednesday, January 18, from 10 p.m. to 11 p.m. | Completed |
| University Phone System | January 20 | The University Phone System will be unavailable on Friday, January 20, 2023, from 5 a.m. to 6 a.m.
***For emergency calls during maintenance, please dial 911 from your personal cell phone. |
Completed |
| GET, GETmobile, HRM | January 20 | GET, GETmobile, and HRM will be unavailable on Friday, January 20, 2023, from 7 p.m. to 11 p.m. | Completed |
IT Maintenance for 2022
December 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
GET, GETmobile, HRM |
December 9 |
GET, GETmobile, and HRM will be unavailable on Friday, December 9, 2022, from 7 p.m. to 11 p.m. |
Completed |
|
CFS, Financial Data Warehouse, Process Schedulers, Integration Broker |
December 14 |
CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, December 14, from 6 p.m. to 10 p.m. |
Completed |
| University Network | December 15 |
Maintenance has been scheduled for the University network connection on Thursday, December 15, from 5 p.m. to 5:30 p.m. There is no downtime expected. |
Completed |
|
Software Monthly Patch |
December 22 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Thursday, December 22, 2022, starting at 5 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
| ITS Help Desk | December 23-January 2 |
ITS Help Desk will provide limited IT support during the holiday period from Friday, December 23, 2022 through Monday, January 2, 2023. Urgent or critical tickets that impact major systems will be processed during the holiday period by on-call staff. |
Completed |
November 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
Cal State LA Website |
November 2 |
Maintenance has been scheduled for the Cal State LA Website (www.calstatela.edu) on Thursday, November 2, at 6 a.m. There is no downtime expected. |
Completed |
|
CSU Learn |
November 4, 5 |
CSU Learn will be unavailable from 8 p.m. on Friday, November 4, through 4 a.m. on Saturday, November 5, 2022. |
Completed |
|
GET, GETmobile, HRM |
November 9 |
GET, GETmobile, and HRM will be unavailable on Wednesday, November 9, 2022, from 7 p.m. to 11 p.m. |
Completed |
| Network Connection | November 10 |
Network connection in the following buildings may be unavailable from 6:30 a.m. to 7:30 a.m: TVFM, Annabing Child Care, Golden Eagle apartments, Forensics Science Building, Campus Police building, RongXiang Xu BioSpace building, Alhambra, Downtown LA, Health Center building, Career Center building, Physical Education building, Theater Arts building, Power Substation building, Housing Phase 1 |
Completed |
| Software Monthly Patch | November 11 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, November 11, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
|
Network Connection |
November 17,18 |
University network connection will be intermittently unavailable from 10 p.m., Thursday, November 17, through 6 a.m., Friday, November 18. Some computers may require a reboot to re-establish connectivity. |
Completed |
|
GET, GETmobile, HRM |
November 18 |
GET, GETmobile, and HRM will be unavailable on Friday, November 18, 2022, from 7 p.m. to 11 p.m. |
Completed |
| CFS | November 18 | CFS will be unavailable from Friday, November 18, 2022, 5:00 p.m., through Monday, November 21, 2022, 9:00 a.m. | Completed |
| CSU Learn | November 19 |
CSU Learn will be unavailable on Saturday, November 19, from 12 p.m. to 6 p.m. |
Completed |
|
Network Connection |
November 21, 22 |
Network connection in the University Student Housing will be intermittently unavailable from 10 p.m., Monday, November 21, through 6 a.m., Tuesday, November 22. Some computers may require a reboot to re-establish connectivity. |
Completed |
|
Network Connection |
November 28, 29 |
University network connection will be intermittently unavailable from 10 p.m., Monday, November 28, through 6 a.m., Tuesday, November 29. Some computers may require a reboot to re-establish connectivity. |
Scheduled |
October 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
GET Student Administration |
October 1, 2 |
GET Student Administration (PeopleSoft) will be unavailable from 4 p.m. on Saturday, October 1, through 5 p.m. on Sunday, October 2, 2022. |
Complete |
| Phone System | October 3 | The University phone system will be unavailable during the scheduled maintenance on Monday, October 3, at 6:30 a.m. The outage will last approximately 20 minutes. There will be no impact to 911 call system. |
Complete |
| Software Monthly Patch | October 14 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, October 14, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Complete |
| GET, GETmobile, HRM | October 14 |
GET, GETmobile, and HRM will be unavailable on Friday, October 14, 2022, from 7 p.m. to 11 p.m. |
Complete |
| Network Connection | October 27, 28 |
University network connection will be intermittently unavailable from 10 p.m., Thursday, October 27, through 6 a.m., Friday, October 28. Some computers may require a reboot to re-establish connectivity. |
Complete |
September 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
ITS Help Desk and Annex Link |
September 5 |
ITS Help Desk and the Annex Link will be closed for Labor Day holiday on Monday, September 5, 2022. All services will resume on Tuesday, September 6. |
Completed |
| Housing Network Maintenance | September 14 |
Housing network maintenance has been scheduled at 6 a.m., Wednesday, September 14. A total of 15 minutes of network interruption is expected during the maintenance. |
Completed |
|
Software Monthly Patch |
September 16 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, September 16, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
|
GET, HRM, CFS, HR, Financial Data Warehouse |
September 18 |
GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, September 18, 2022, from 12:00 a.m. to 6 a.m. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's phone communications |
September 25 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's phone communications will be unavailable during the scheduled maintenance on Sunday, September 25, from 7 p.m. to 8 p.m. |
Completed |
August 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
GET, GETmobile, HRM |
August 5 |
GET, GETmobile, and HRM will be unavailable on Friday, August 5, 2022, from 7 p.m. to 11 p.m. |
Completed |
|
Software Monthly Patch |
August 12 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, August 12, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
|
GET, GETmobile, HRM |
August 12 |
GET, GETmobile, and HRM will be unavailable on Friday, August 12, 2022, from 7 p.m. to 11 p.m. |
Completed |
|
CFS, Financial Data Warehouse, Process Schedulers, Integration Broker |
August 24 |
CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, August 24, from 6 p.m. to 10 p.m. |
Scheduled |
July 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
GET, GETmobile, HRM |
July 8 |
GET, GETmobile, and HRM will be unavailable on Friday, July 8, 2022, from 7 p.m. to 11 p.m. |
Completed |
| Network | July 14, 15 | Network security maintenance has been scheduled from 8 p.m., Thursday, July 14 through 11:59 p.m., Friday, July 15, 2022. A total of 10 minutes of intermittent internet outage is expected during the maintenance. |
Completed |
|
Software Monthly Patch |
July 15 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, July 15, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
| ServiceNow | July 15, 16 | Maintenance has been scheduled for the ServiceNow ticketing system from Friday, July 15, at 8 p.m. to Saturday, July 16, at 4 a.m. During the scheduled maintenance, ServiceNow will be intermittently unavailable. However, the total downtime should not exceed 20 minutes. |
Completed |
|
CSU Learn |
July 16 | CSU Learn will be unavailable during the scheduled maintenance on Saturday, July 16, from 12 p.m. to 6 p.m. |
Completed |
June 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
Cal State LA Website |
June 2 |
Maintenance has been scheduled for the Cal State LA Website (www.calstatela.edu) on Thursday, June 2, at 6 a.m. There is no downtime expected. |
Completed |
|
GET, GETmobile, HRM |
June 10 |
GET, GETmobile, and HRM will be unavailable on Friday, June 10, 2022, from 7 p.m. to 11 p.m. |
Completed |
| Software Monthly Patch | June 17 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, June 17, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications |
June. 25, 26 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, June 25, at 10:00 p.m. through Sunday, June 26, at 9 a.m. |
Scheduled |
May 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
GET, GETmobile, HRM |
May 6 |
GET, GETmobile, and HRM will be unavailable on Friday, May 6, 2022, from 7 p.m. to 11 p.m. |
Completed |
| Software Monthly Patch | May 13 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, May 13, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
|
CFS, Financial Data Warehouse, Process Schedulers, Integration Broker |
May 18 |
CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, May 18, from 6 p.m. to 10 p.m. |
Completed |
|
GET, GETmobile, HRM |
May 27 |
GET, GETmobile, and HRM will be unavailable on Friday, May 27, 2022, from 7 p.m. to 11 p.m. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications |
May 28, 29 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, May 28, at 10:00 p.m. through Sunday, May 29, at 9 a.m. |
Completed |
April 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
GET, GETmobile, HRM |
April 1 |
GET, GETmobile, and HRM will be unavailable on Friday, April 1, 2022, from 7 p.m. to 11 p.m. |
Completed |
| ServiceNow Ticketing System | April 1 |
ServiceNow, the University ticketing system, will be unavailable during the scheduled upgrade from 5 p.m. on Friday, April 1 through 8 a.m. on Saturday, April 2. |
Completed |
|
GET, GETmobile, HRM |
April 8 |
GET, GETmobile, and HRM will be unavailable on Friday, April 8, 2022, from 7 p.m. to 11 p.m. |
Completed |
| Software Monthly Patch | April 15 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, April 15, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications |
April 15 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance on Friday, April 15, from 7 p.m. to 8 p.m. |
Completed |
|
CFS, Financial Data Warehouse, Process Schedulers, Integration Broker |
April 20 |
CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, April 20, from 6 p.m. to 10 p.m. |
Scheduled |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications |
April 23, 24 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, April 23, at 10:00 p.m. through Sunday, April 24, at 9 a.m. |
Scheduled |
March 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Network Connection | Various March Dates |
University network connection will be intermittently unavailable from 10 p.m. to 6 a.m. the following morning of the dates and buildings listed below. Some computers may require a reboot to re-establish connectivity. For a complete list of the maintenance timeline, please visit www.calstatela.edu/its/network-infrastructure-upgrades
|
Completed |
|
GET, GETmobile, HRM |
March 4 |
GET, GETmobile, and HRM will be unavailable on Friday, March 4, 2022, from 7 p.m. to 11 p.m. |
Completed |
|
GET, GETmobile, HRM |
March 11 | GET, GETmobile, and HRM will be unavailable on Friday, March 11, 2022, from 7 p.m. to 11 p.m. | Completed |
|
Software Monthly Patch |
March 11 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, March 18, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
| ITS Help Desk telephone support | March 31 |
ITS Help Desk telephone support will be unavailable for the Cesar Chavez holiday from 9 a.m. on Thursday, March 31, until 7 a.m. on Friday, April 1. |
Completed |
February 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Network Connection | Various February Dates |
University network connection will be intermittently unavailable from 10 p.m. to 6 a.m. the following morning of the dates and buildings listed below. Some computers may require a reboot to re-establish connectivity.
|
Completed |
| GET, GETmobile, HRM |
February 4 |
GET, GETmobile, and HRM will be unavailable on Friday, February 4, 2022, from 7 p.m. to 11 p.m. |
Completed |
| CFS, Financial Data Warehouse, Process Schedulers, Integration Broker | February 16 |
CFS, Financial Data Warehouse, Process Schedulers, Integration Broker will be unavailable during the scheduled maintenance on Wednesday, February 16, 2022, from 6 p.m. to 10 p.m. |
Completed |
|
Software Monthly Patch |
February 18 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, February 18, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications |
February 19, 20 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, February 19, at 10:00 p.m. through Sunday, February 20, at 9 a.m. |
Completed |
|
GET, HRM, CFS, Financial Data Warehouse, HR |
February 20 |
GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, February 20, 2022, from 12:00 a.m. to 6 a.m. |
Completed |
| GET, GETmobile, HRM | February 25 |
GET, GETmobile, and HRM will be unavailable on Friday, February 25, 2022, from 7 p.m. to 11 p.m. |
Completed |
January 2022
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
|
ITS Help Desk |
January 1, 2 |
ITS Help Desk will provide limited IT support during the holiday period from Thursday, December 23, 2021 through Sunrday, January 2, 2022. Urgent or critical tickets that impact major systems will be processed during the holiday period by on-call staff. Non-holiday business hours will resume on Monday, January 3, 2022. |
Completed |
|
Cal State LA Website |
January 13 |
Maintenance has been scheduled for the Cal State LA Website (www.calstatela.edu) on Thursday, January 13, 2021, at 9 p.m. There will be no service impact. |
Completed |
|
Software Monthly Patch |
January 14 |
A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, January 14, 2022, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, CO's applications |
January 29, 30 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, January 29, at 10:00 p.m. through Sunday, January 30, at 9 a.m. |
Completed |
