IT Maintenance

Information Technology Services routinely performs maintenance on campus hardware resources and software applications. Below is a schedule of upcoming maintenance tasks as well as recently completed maintenance tasks. If you have any questions or concerns regarding any of the activities listed below, please contact the ITS Help Desk at 323-343-6170.

April 2020

Service Date Maintenance Details Status

Software Monthly Patch

April 17

A monthly patch for all University-based Windows and MAC OS workstations is scheduled on Friday, April 17, 2020, starting at 1 p.m. Workstations need to be connected to the campus network and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues.

Scheduled

GET and HRM

April 3

GET and HRM will be unavailable on Friday, April 3, from 7 p.m. to 11 p.m.

Scheduled

March 2020

Service Date Maintenance Details Status

GET and HRM

March 6

GET and HRM will be unavailable on Friday, March 6, from 7 p.m. to 11 p.m.

Completed

CFS, CO HR, CSYou, CSU Learn

March 7

CFS, CFS Data Warehouse, Chancellor's Office HR, CSYou, and CSU Learn will be intermittently unavailable during the scheduled maintenance on Saturday, March 7, 2020, from 7 p.m. through 11:59 p.m. 

Completed

Software Monthly Patch

March 13

A monthly patch for all University-based Windows and MAC OS workstations is scheduled on Friday, March 13, 2020, starting at 1 p.m. Workstations need to be connected to the campus network and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues.

Completed
Canvas integrations March 18 Canvas will perform a scheduled maintenance on Scorm, Google Apps, and Office 365 LTI integrations on Wednesday, March 18, 2020, starting at 00:01 a.m. and which will last for up to 30 minutes. If you have one of these tools installed in your account, you may be unable to access that tool for the duration of the maintenance.

Completed

CSU Learn March 21

CSU Learn will be unavailable during the scheduled maintenance on Saturday, March 21, 2020, from 12 p.m. through 6 p.m. 

Completed
GET, GETmobile and HRM March 27

GET, GETmobile and HRM will be unavailable on Friday, March 27, 2020, from 7 p.m. to 11 p.m.

Completed
Canvas hosted audio and video March 28

Canvas will perform an upgrade on the media servers that will affect the ability to upload or view hosted audio and video in Canvas and Canvas Studio. The upgrade will take place on Saturday, March 28, 2020 at 9:00 p.m. and will last for up to 2 hours.

Completed

CFS, CO HR, CSYou, CSU Learn

March 28-29

CFS, CFS Data Warehouse, Chancellor's Office HR, CSYou, and CSU Learn will be intermittently unavailable during the scheduled maintenance on Saturday, March 28, 2020, from 11:59 p.m. through Sunday, March 29, 2020 9:00 a.m.

Completed

Canvas Google Apps LTI March 30

Canvas will perform a maintenance on Google Apps LTI on Monday, March 30, 2020, starting at 9 p.m. and will last for 2 hours. Only Google Apps LTI will be affected while Canvas is still accessible. 

Completed

February 2020

Service Date Maintenance Details Status

CFS, CO HR, CSYou, CSU Learn

February 1

CFS, CFS Data Warehouse, Chancellor's Office HR, CSYou, and CSU Learn will be intermittently unavailable during the scheduled maintenance from 10 p.m. on Saturday, February 1, 2020, through 9 a.m. on Sunday, February 2, 2020.

Completed

GET and HRM February 7

GET and HRM will be unavailable on Friday, February 7, from 7 p.m. to 11 p.m.

Completed

Software Monthly Patch

February 14

A monthly patch for all University-based Windows and MAC OS workstations is scheduled on Friday, February 14, 2020, starting at 1 p.m. Workstations need to be connected to the campus network and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues.

Completed

GET and HRM

February 14

GET and HRM will be unavailable on Friday, February 14, from 7 p.m. to 11 p.m.

Completed

MyCalStateLA Portal

February 18

MyCalStateLA Portal will be intermittently unavailable during the maintenance period on Tuesday, February 18, 2020 from 2 a.m. to 6 a.m.

Completed

CFS, GET, GETmobile and HRM

February 23

CFS, GET, GETmobile and HRM will be unavailable on Sunday, February  23, from 12:00 a.m. to 6 a.m. during the CMS Data Center maintenance.

Completed

GET and HRM

February 28

GET and HRM will be unavailable on Friday, February 28, from 7 p.m. to 11 p.m. Completed
CSU Learn February 28, 29 CSU Learn will be unavailable during a scheduled maintenance from Friday, February 28, at 6 p.m. through Saturday, February 29, at 2 a.m.

Completed

January 2020

Service Date Maintenance Details Status

GET 

January 6

GET and HRM will be unavailable on Monday, January 6, from 7 p.m. to 10 p.m.

Completed

Desktop, Baseline and Maintenance

January 6-10

The Desktop Services and Baseline/Maintenance groups will refresh three Electronic Classrooms (ECs) during the winter session (January 6 – 10, 2020). Electronic classrooms baseline refresh: KH C2096, KH C2089, and KH C2088 will be replaced with HP EliteDesk 800 G4 Mini Desktop, 8GB RAM, 512 GB SSD and HP 23” E240c LCD monitor.

Completed

GET and HRM January 10 GET and HRM will be unavailable on Friday, January 10, from 7 p.m. to 11 p.m. Completed
ServiceNow January 10 ServiceNow will be unavilable on Friday, Jaunary 10, from 5 p.m. to Saturday, January 11, 5 p.m.

Completed

GET, GETmobile and HRM January 17

GET, GETmobile and HRM will be unavailable on Friday, January 17, from 7 p.m. to 11 p.m.

Completed

Software Monthly Patch

January 17

A monthly patch for all University-based Windows and MAC OS workstations is scheduled on Friday, January 17, 2020, at 1 p.m. Workstations need to be connected to the campus network and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues.

Completed

IT Maintenance for 2019

December 2019

Service Date Maintenance Details Status

GET and HRM

December 6

GET, GETmobile, and HRM will be unavailable on Friday, December 6, from 7 p.m. through 11 p.m. 

Completed

Software Monthly Patch

December 13

A monthly patch for all University-based Windows and MAC OS workstations is scheduled on Friday, December 13, 2019, at 1 p.m. Workstations need to be connected to the campus network and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues.

Completed

CFS, CO HR, CSYou, CSU Learn

December 14, 15

CFS, CFS Data Warehouse, Chancellor's Office HR, CSYou, and CSU Learn will be intermittently unavailable during the scheduled maintenance from 10 p.m. on Saturday, December 14, 2019, through 9 a.m. on Sunday, December 15, 2019.

Completed

GET, HRM and CFS December 15

GET, HRM and CFS will be unavailable during the scheduled maintenance on Sunday, December 15, 2019, from 2 a.m. through 6 a.m.

Completed

Desktop and Baseline Maintenance

December 17-20

During the December 17-20 break period, the Desktop Services and Baseline/Maintenance groups have the following activities planned: 

a) Software updates in Open Access Labs (OALs), Technology Enhanced Classrooms (TECs) and Electronic Classrooms (ECs)
b) Electronic Classrooms baseline refresh: SH C362, SH C363, SH C348, SH C342 & SH C259 will be replaced with HP EliteDesk 800 G5 Mini Desktop, 16GB RAM, 512 GB SSD and HP 23” E240c LCD monitor.

c) Maintenance (cleaned and tested) of OALs, ECs, TECs and service areas.

Completed

CFS, CFS Data Warehouse December 18

CFS, CFS Data Warehouse application and database services, including Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, December 18, 2019, from 6 p.m. through 10 p.m.

Completed

SharePoint icon in Portal December 20

SharePoint Quick Launch icon will be made available in the MyCalStateLA Portal starting Friday, December 20, 2019. There will be no service interruption, however, users are required to log in again.

Completed

GET and HRM

December 20

GET, GETmobile, and HRM will be unavailable on Friday, December 20, from 7 p.m. through 11 p.m. 

Completed

CFS, Data Warehouse, CSYou, CSU Learn, VPN

December 22

CFS, CFS Data Warehouse, CO HR Self-Service through CSYou, CSU Learn, and VPN will be unavailable during the scheduled maintenance on Sunday, December 22, 2019, from 7 p.m. through 10:45 p.m.

Completed

November 2019

Service Date Maintenance Details Status

IPEDS, Early Start, CSU Fully Online, FIRMS, Degree applications

November 1

IPEDS, Early Start, CSU Fully Online, FIRMS, and Degree applications will be unavailable during scheduled maintenance on Friday, November 01, 2019, from 6 a.m. through 8 p.m.

Completed

GET and HRM

November 1

GET and HRM will be unavailable on Friday, November 1, from 7 p.m. through 11 p.m. 

Completed

GET and HRM

November 8

GET and HRM will be unavailable on Friday, November 8, from 7 p.m. through 11 p.m. 

Completed
Annex 24x7 Lab November 11 Annex link will be closed for the Veterans day from 11 p.m., Sunday, November 10, and open again at 7 a.m., Tuesday, November 12, 2019. Completed

Software Monthly Patch

November 15

A monthly patch for all University-based Windows and MAC OS workstations is scheduled on Friday, November 15, 2019, at 1 p.m. Workstations need to be connected to the campus network and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues.

Completed

GET and HRM November 22, 23

GET and HRM will be unavailable on Friday, November 22, from 7 p.m. through Saturday, November 23, 7 p.m. 

Completed

October 2019

Service Date Maintenance Details Status
GET and HRM October 4

GET and HRM will be unavailable on Friday, October 4, from 7 p.m. through 11 p.m. 

Completed

Monthly Patch October 11

A monthly patch for all University-based Windows and MAC OS workstations is scheduled on Friday, October 11, 2019, at 1 p.m. Workstations need to be connected to the campus network and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues.

Completed

GET and HRM

October 11

GET and HRM will be unavailable on Friday, October 11, from 7 p.m. through 11 p.m.

Completed
MyCalStateLA ID October 12

MyCalStateLA ID system (https://id.calstatela.edu) will be unavailable during the scheduled maintenance on Saturday, October 12, 2019, from 5 a.m. to 7 a.m. 

Completed

Reader Mode GET

October 18

A new QuickLaunch icon, Reader Mode GET, will be made available in the MyCalStateLA Portal.

Completed

GET and HRM

October 18

GET and HRM will be unavailable on Friday, October 18, from 7 p.m. through 11 p.m.

Completed

CFS October 23 CFS will be unavailable during the scheduled maintenance on Wednesday, October 23, 2019, from 6 p.m. to 10 p.m. Completed

GET and HRM

October 25

GET and HRM will be unavailable on Friday, October 25, from 7 p.m. through 11 p.m.

Completed

Software WebStore October 27 The Kivuto WebStore for software downloads and purchases (e.g., Windows OS, Adobe CC) will be unavailable during the scheduled maintenance on Sunday, October 27, 2019, from 5 a.m. to 9 a.m.

Completed

September 2019

Service Date Maintenance Details Status
GET and HRM September 6

GET and HRM will be unavailable on Friday, September 6, from 7 p.m. through 11 p.m. 

Completed

GET, HRM, CFS, and CSYou September 15

GET, HRM, CFS, and CSYou will be unavailable from midnight through 6 a.m. Sunday, September 15th.

Completed

GET and HRM

September 20

GET and HRM will be unavailable on Friday, September 20, from 7 p.m. through 11 p.m.

Completed
DNS and IPAM

September 20

An upgrade is scheduled for Domain Name System (DNS) and Internet Protocol Address Management (IPAM) on Friday, September 20, 2019, from 4 a.m. through noon. A brief interruption to Domain Name System of fewer than 5 minutes at initial transition is expected while new connection to certain IP addresses will be intermittent during the maintenance period.

Completed

GET and HRM

September 27

GET and HRM will be unavailable on Friday, September 27, from 7 p.m. through 11 p.m.

Completed

August 2019

Service Date Maintenance Details Status
Code 42 August 2

The Code42 backup system will undergo a system maintenance on Friday, August 2, 2019, from 10:30 a.m. until noon. During this period, restores from the cloud system will not be available.

Completed

GET and HRM

August 2

GET and HRM will be unavailable on Friday, August 2, from 7 p.m. through 11 p.m. 

Completed

Code 42

August 8

The Code42 backup system will undergo a system maintenance on Thursday, August 8, 2019, from 9:00 a.m. until 10:30 a.m. During this period, restores from the cloud system will not be available.

Completed
MyCalStateLA ID August 9, 10

A maintenance has been scheduled for MyCalStateLA ID system (https://id.calstatela.edu) from Friday, August 9, 2019 at 5 a.m. through Saturday, August 10, 2019 at 11 p.m. The system will be unavailable during the first two hours of the scheduled maintenance (Friday, August 9, from 5 a.m. to 7 a.m.) with possible delays during the rest of the maintenance period. 

Completed

MyTools August 12 MyTools (https://mytools.calstatela.edu), anywhere on-demand applications, will be unavailable during the system maintenance on Monday, August 12, 2019, from 8 a.m. to 5 p.m. 

Completed

Laser Printers August 13 Laser printers in the Open Access Labs and the library will be unavailable during the scheduled maintenance on Tuesday, August 13, 2019, from 8 a.m. to 5 p.m. Dot matrix printers in the Open Access Lab will still be available.  Completed

Network

August 14

Network in the Public Safety and the Administration buildings will be unavailable on Wednesday, August 14, 2019 from 10 p.m.  for about ten minutes.

Completed

CFS, CO HR, CSYou, CSU Learn

August 24, 25

CFS, CFS Data Warehouse, Chancellor's Office HR, CSYou, and CSU Learn will be intermittently unavailable during the scheduled maintenance beginning at 11:59 p.m. on Saturday, August 24, 2019, through 9 a.m. on Sunday, August 25, 2019.

Completed

Canvas August 31

Canvas will be unavailable during the scheduled maintenance from 9 p.m., Saturday, August 31, through 1 a.m., Sunday, September 1, 2019. 

Completed

July 2019

Service Date Maintenance Details Status
GET and HRM July 5

GET and HRM will be unavailable on Friday, July 5, from 7 p.m. through 11 p.m. 

Completed
GET July 12

GET will be unavailable on Friday, July 12, from 7 p.m. through 11 p.m. 

Completed
Network July 18

Maintenance will be performed on the Cal State LA university network from 10:00 p.m. on Thursday, July 18, 2019 until 00:00 on Friday July 19, 2019. This may result in a momentary outage (at most 5 minutes) during the maintenance period. 

Completed

GET and HRM

July 26

GET and HRM will be unavailable on Friday, July 26, from 7 p.m. through 11 p.m. 

Completed
LinkedIn Learning replacing Lynda.com July 30

LinkedIn Learning with Lynda.com content will replace Lynda.com online library on Tuesday July 30, 2019. It is expected that the conversion will take about 18 hours to complete. However, both systems will be unavailable staring from 6 a.m. on the scheduled conversion date. Once completed, an icon will be available on the MyCalStateLA Portal.

Completed

June 2019

Service Date Maintenance Details Status
CFS, CO HR, CSYou, CSU Learn June 1, 2 CFS, CFS Data Warehouse, Chancellor's Office HR, CSYou, and CSU Learn will be unavailable during the scheduled maintenance beginning at 11:59 p.m. on Saturday, June 1, 2019, through 9 a.m. on Sunday, June 2, 2019. Completed
Network and Wi-Fi June 12 Maintenance is being performed on the Cal State LA university network that may result in a momentary outage (at most 5 minutes) at 7:00 p.m. on Wednesday, June 12, 2019.   Completed
GET and HRM June 21

GET and HRM will be unavailable on Friday, June 21, from 7 p.m. through 11 p.m. 

Completed

May 2019

Service Date Maintenance Details Status
GET, HRM, GETmobile May 3 - 6

GET, HRM, and GETmobile will be unavailable during the scheduled upgrade beginning at 5 p.m. on Friday, May 3, 2019, through 8 a.m. on Monday, May 6, 2019.  

Completed on May 5

CSU Learn May 3, 4

CSU Learn will be unavailable during the scheduled maintenance from 6 p.m., Friday, May 3, through 2 a.m., Saturday, May 4, 2019.

Completed

GET May 10

GET will be unavailable on Friday, May 10, from 7 p.m. through 11 p.m. 

Completed
Moodle May 23

Moodle will be unavailable during the scheduled maintenance on Thursday, May 23, 2019 from 10 p.m. until midnight. 

Completed
GET and HRM May 24 GET and HRM will be unavailable on Friday, May 24, from 7 p.m. through 11 p.m.

Completed

Moodle May 25 Moodle will be unavailable during the scheduled maintenance on Saturday, May 25, 2019 from 8 a.m. to 8 p.m. Completed
GET and HRM May 31

GET and HRM will be unavailable on Friday, May 31, from 7 p.m. through 11 p.m.

Completed

CSU Learn

May 31, June 1

CSU Learn will be unavailable during the scheduled maintenance from 6 p.m., Friday, May 31, through 2 a.m., Saturday, June 1, 2019.

Completed

April 2019

Service Date Maintenance Details Status
ServiceNow April 5, 6

ServiceNow will be unavailable during the scheduled upgrade from Friday, April 5, at 5 p.m., to Saturday, April 6, at 5 p.m. 

Completed

GET and HRM April 5

GET and HRM will be unavailable on Friday, April 5, from 7 p.m. through 11 p.m. 

Completed
GET April 26

GET will be unavailable on Friday, April 26, from 7 p.m. through 11 p.m. 

Completed

CSU Learn April 27 CSU Learn will be unavailable during the scheduled maintenance on Saturday, April 27, from 8 a.m. through 2 p.m.  Completed

March 2019

Service Date Maintenance Details Status
GET March 1

GET will be unavailable on Friday, March 1, from 7 p.m. through 11 p.m. 

Completed

GET March 8

GET will be unavailable on Friday, March 8, from 7 p.m. through 11 p.m. 

Completed
Canvas March 14 Canvas will be unavailable for about 5-10 minutes during the scheduled maintenance on Thursday, March 14, from 1 a.m.  Completed

GET

March 15

GET will be unavailable on Friday, March 15, from 7 p.m. through 11 p.m. 

Completed

GET and HRM March 22

GET and HRM will be unavailable on Friday, March 22, from 7 p.m. through 11 p.m. 

Completed

Cal State LA Website

(www.calstatela.edu)

March 23

A maintenance to update to the looks and feel of the Cal State LA website (www.calstatela.edu) has been scheduled on Saturday, March 23, from 8 a.m. through 5 p.m. The website will be available during the maintenance.

Completed

CFS and CSYou

March 23, 24

Chancellor’s Office services: CFS, CFS Data Warehouse, and CSYou will be intermittently unavailable during scheduled maintenance on Saturday, March 23, from 11:59 p.m. through Sunday, March 24 at 9 a.m.

Completed

Shared Drive (\\tarzan\dfs\csula-cms)

March 29 The \\tarzan\dfs\csula-cms shared network drive will be unavailable during the relocation on Friday, March 29, from 3:30 pm. to 4:30 p.m.

Completed

GET and HRM

March 29

GET and HRM will be unavailable on Friday, March 29, from 7 p.m. through 11 p.m. 

Completed

February 2019

Service Date Maintenance Details Status
GET February 1

GET will be unvailable on Friday February 1, from 7 p.m. through 11 p.m. 

Completed

DUO / 2-Step Verification February 6 DUO or 2-Step Verification system will be undergoing scheduled maintenance on Wednesday, February 6 at 9 p.m. No downtime is anticipated.

Completed

GET February 15

GET will be unvailable on Friday February 15, from 7 p.m. through 11 p.m. 

Completed
GET

February 22

GET will be unvailable on Friday February 22, from 7 p.m. through 11 p.m. 

Completed

January 2019

Service Date Maintenance Details Status
GET and HRM January 4

GET and HRM will be unvailable on Friday January 4, from 7 p.m. through 11 p.m. 

Completed

MyCalStateLA Portal January 10, 11

MyCalStateLA Portal will be intermittently unavailable during the maintenance period from Wednesday, January 10 at 11 p.m. until Thursday, January 11 at 3 a.m. 

Completed

GET January 11 GET will be unvailable on Friday January 11, from 7 p.m. through 11 p.m.

Completed

Login Services January 14, 15 Login Services will be undergoing maintenance on Monday, January 14 and Tuesday, January 15.  No downtime is anticipated.

Completed

CFS and CSYou

January 26, 27

Chancellor’s Office services: CFS and CSYou will be intermittently unavailable during scheduled maintenance on Saturday, January 26, from 11:59 p.m. through Sunday, January 27 at 9 a.m.

Completed

GET and HRM will be unavailable on Friday, February 14, from 7 p.m. to 11 p.m.