Information Technology Services routinely performs maintenance on campus hardware resources and software applications. Below is a schedule of upcoming maintenance tasks as well as recently completed maintenance tasks. If you have any questions or concerns regarding any of the activities listed below, please contact the ITS Help Desk at 323-343-6170.
IT Maintenance 2025
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| GET, GETmobile, HRM | May 2 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, April 18, from 7 p.m. to 11:59 p.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | May 4 | CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Sunday, May 4, from 12 a.m. to 6 a.m. | Completed |
| Infoblox NIOS Upgrade | May 18 | The NIOS upgrade to 9.0.5 will be performed on 05/16/2025 between 8p-12a PST. The rolling upgrade will ensure service availability and minimum impact to DNS/DHCP services during the maintenance window. | Completed |
| CFS and Financial Data Warehouse | May 21 | CFS and Financial Data Warehouse will be unavailable during the scheduled maintenance on Wednesday, May 21, from 6 p.m. to 10 p.m. | Scheduled |
| Software Monthly Patches | May 23 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, May 23, 2025, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Scheduled |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems | April 5-6 | CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, April 5, at 10 p.m. through Sunday, April 6, at 9 a.m. | Completed |
| Software Monthly Patches | April 11 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, April 11, 2025, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CSU Learn | April 14 | CSU Learn’s CSU-Emergency Procedures courses will be updated on Monday, April 14, at 8 a.m. Incomplete training progress will be reset to the beginning. | Completed |
| GET, GETmobile, HRM | April 18 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, April 18, from 7 p.m. to 11:59 p.m. | Completed |
| CFS 9.2 MP 6.0 and Finance Data Warehouse | April 25-28 | PeopleSoft's Common Financial System (CFS) 9.2 MP 6.0 will be unavailable during the scheduled maintenance from Friday, April 25, at 5 p.m. through Monday, April 28, at 9 a.m. The Finance Data Warehouse will be available, but the data will reflect as of Friday morning, April 25, 2025 and be refreshed on Monday, April 28, 2025. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems | April 26-27 | CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, April 26, at 10 p.m. through Sunday, April 27, at 9 a.m. | Completed |
| CSU Learn | April 28 | CSU Learn’s HIPAA: Protecting Patient Privacy course will be updated on Monday, April 28, at 8 a.m. Incomplete training progress will be reset to the beginning. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| LabStats | February 27-March 2 | Maintenance has been scheduled for LabStats from February 27 through March 2, 2025. During this period, access may be temporarily unavailable. There will be no interruption to the data collected. | Completed |
| Software Monthly Patches | March 14 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, March 14, 2025, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Scheduled |
| GET, GETmobile, HRM | March 14 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, March 14, from 7 p.m. to 11:59 p.m. | Completed |
| CSU Learn | March 17 | CSU Learn’s Discrimination, Harassment, and Retaliation Prevention Program courses will be updated on March 17, at 8 a.m. Incomplete training progress will be reset to the beginning. | Completed |
| GET, GETmobile, HRM | March 21 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, March 21, from 7 p.m. to 11:59 p.m. | Completed |
| CSU Learn | March 22 | Maintenance has been scheduled for CSU Learn on Saturday, March 22, from 12 p.m. to 6 p.m. CSU Learn will not be accessible during the maintenance period. | Completed |
| GET, GETmobile, HRM | March 28 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, March 28, from 7 p.m. to 11:59 p.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| CFS, Chancellor's Office HR, Financial Data Warehouse, CSU Learn, Chancellor's Office Applications | various dates | CFS, Chancellor's Office HR, Financial Data Warehouse, CSU Learn, and other Chancellor's Office applications will be intermittently unavailable during the scheduled maintenance that is scheduled to occur from 9 p.m. to 6 a.m. the following day on the following dates:
| Completed |
| GET, GETmobile, and HRM | February 7 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, February 7, from 7 p.m. to 11:59 p.m. | Completed |
| University Avaya Phone | February 10-13 | Maintenance has been scheduled for the University Avaya phone from February 10 to 13, between 8 p.m. and 11:59 p.m. each night. During this time, your Avaya phone and any connected computer may experience a brief, one-minute network outage within the maintenance window. This maintenance is essential to help recover VoIP phones that have not registered with our system or display an "acquiring" notice on the panel. | Completed |
| Software Monthly Patches | February 14 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, February 14, 2025, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, GETmobile, and HRM | February 14 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, February 14, from 7 p.m. to 11:59 p.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | February 16 | CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Sunday, February 16, from 12 a.m. to 6 a.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems | February 22-23 | CSU Learn, CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, February 22, at 10 p.m. through Sunday, February 23, at 9 a.m. | Completed |
| University Avaya Phone | February 27 | Maintenance has been scheduled for the University Avaya phone on February 27 from 7 p.m. This maintenance will impact users attempting to log into and register the Avaya Workplace client app for the first time. It will not impact other functionalities of the Avaya phone system. | Completed |
| LabStats | February 27-March 2 | Maintenance has been scheduled for LabStats from February 27 through March 2, 2025. During this period, access may be temporarily unavailable. There will be no interruption to the data collected. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| ITS Help Desk | January 1 | ITS Help Desk will be closed on New Year's day, Wednesday, January 1, 2025. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Thursday, January 2, 2025. | Completed |
| CFS, Chancellor's Office HR, Financial Data Warehouse, CSU Learn, Chancellor's Office Applications | various dates | CFS, Chancellor's Office HR, Financial Data Warehouse, CSU Learn, and other Chancellor's Office applications will be intermittently unavailable during the scheduled maintenance that is scheduled to occur from 9 p.m. to 6 a.m. the following day on the following dates:
| Completed |
| ITS Help Desk and Annex Link | January 8-10 | ITS Help Desk and Annex Link locations will be unavailable during the campus restricted period on Wednesday, January 8, 2025. For IT support, contact the ITS Help Desk at 323-343-6170 or [email protected]. To submit an IT trouble ticket, log on to MyCalStateLA Portal (https://my.calstatela.edu) and click on ServiceNow under Software & Tools quick launch section. To remotely connect to Open Access Lab computers and utilize the software applications installed on the workstations, visit https://remoteaccess.labstats.com/calstatela for instruction and access. Note that you need to connect to Cal State LA VPN to gain access. | Completed |
| GET, GETmobile, HRM | January 10 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, January 10, from 7 p.m. to 11:59 p.m. | Completed |
| Software Monthly Patches | January 17 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, January 17, 2025, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| ITS Help Desk | January 20 | ITS Help Desk will be closed on Martin Luther King Jr. Day, Monday, January 20, 2025. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, January 21, 2025. | Completed |
| 7-Zip | January 24 | To enhance security, an emergency patch is required for the 7-Zip third-party software installed on the Open Access Labs (OAL) computers and all university-issued laptops. The patch will be applied during the next system restart. | Completed |
| GET, GETmobile, HRM | January 31 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, January 31, from 7 p.m. to 11:59 p.m. | Completed |
IT Maintenance for 2024
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| GET, GETmobile, HRM | December 6 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, December 6, from 7 p.m. to 11:59 p.m. | Completed |
| GET, GETmobile, HRM | December 13 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, December 13, from 7 p.m. to 11:59 p.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | December 14-15 | CSU Learn, CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, December 14, at 10 p.m. through Sunday, December 15, at 9 a.m. | Completed |
| CFS, Chancellor's Office HR, Financial Data Warehouse, CSU Learn, Chancellor's Office VPN | December 15 | CFS, Chancellor's Office HR, Financial Data Warehouse, CSU Learn, and the Chancellor's Office VPN will be intermittently unavailable during the scheduled maintenance on Sunday, December 15, from 5 p.m. to 9 p.m. | Completed |
| Annex Link | December 16 - January 5 | Annex Link open access lab will be closed for the term break from 6 p.m., Saturday, December 16, 2024, through Sunday, January 5, 2025. The Annex Link will reopen on Monday, January 6, 2025. | Completed |
| Student Printing System | December 16-19 | A system upgrade and migration has been scheduled for the Pharos Student Printing System during December 16 through December 19, 2024. During this time, the student printers will not be accessible. | Completed |
| CFS, CFS Data Warehouse, Process Schedulers, Integration Broker | December 18 | CFS, CFS Data Warehouse application and database services, including Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, December 18, 2024 from 6 p.m. to 10 p.m. | Completed |
| Software Monthly Patches | December 20 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, December 20, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| ITS Help Desk | December 24 - January 1 | ITS Help Desk will be closed during the Winter Holidays from Tuesday, December 24, 2024, through Wednesday, January 1, 2025. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Thursday, January 2, 2025. | Completed |
| CSU Bridge | December 31 | CSU Bridge, also known as SkillPort, an online training platform for Cal State LA students, will be retired on December 31, 2024. Beginning Monday, January 6, 2025, all students and student assistants will access CSU Learn through the MyCalStateLA Portal. Training history will remain unaffected. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Shared Folders | November 1-4 | Maintenance has been scheduled for shared folder servers from 5 p.m., Friday, November 1, through Monday, November 4, at 12 a.m. During the maintenance period, campus shared folders will not be accessible. | Completed |
| GET, GETmobile, HRM | November 1, 2 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance from 6 p.m., Friday, November 1, through 5 p.m., Saturday, November 2. Please plan accordingly. | Completed |
| CSUBUY | November 1-3 | CSUBUY - Procure-to-Pay (P2P) and Marketplace (Procurement Credit Card) will be unavailable from Friday, November 1 at 6:00 PM to Sunday, November 3 at 9:00 AM for a software update to release Jaggaer 24.3 (the software provider). | Completed |
| CxEngage | November 2 | CxEngage will be performing standard maintenance on Saturday, November 2, 2024, from 6 a.m. to 8 a.m. During this time, the branding for CxEngage login screens will be updated. Please note that Skylight services will not be impacted. | Completed |
| University Phone | November 7 | Planned maintenance has been scheduled for the analog phone system, Avaya, on Thursday, November 7, from 10 p.m. to 11:59 p.m. Up to 15 minutes of intermittent outage during the maintenance window is expected. | Completed |
| GET, GETmobile, HRM | November 8 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, November 8, from 7 p.m. to 11:59 p.m. | Completed |
| ITS Help Desk | November 11 | ITS Help Desk will be closed on Veterans Day, Monday, November 11, 2024. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, November 12. | Completed |
| CFS, Data Warehouse and Process Schedulers and Integration Broker | November 13 | CFS, Data Warehouse application and database services, and Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, November 13, from 6 p.m. to 10 p.m. | Completed |
| Software Monthly Patches | November 15 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, November 15, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CSU Learn | November 16 | CSU Learn will be offline on Saturday, November 16th, 2024, from 11:00 a.m. – 5:00 p.m. to be upgraded to version 24.3. The production environment will not be accessible during this period and will impact campus users from logging in and taking training. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | November 17 | CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Sunday, November 17, from 12 a.m. to 8 a.m. | Completed |
| ITS Help Desk | November 28, 29 | ITS Help Desk will be closed during Thanksgiving holiday on Thursday and Friday, November 28-29. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Saturday, November 30. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| University Telephone | October 3 | Planned maintenance has been scheduled for the Voice over Internet Protocol (VoIP) phone system, Avaya, on Thursday, October 3, from 10 p.m. to 11:59 p.m. There is no expected outage during the maintenance windows. | Completed |
| Active Directory | October 3, 10, 17 | A series of upgrade maintenance has been scheduled for Active Directory at 10 p.m. on October 3, 10, and 17. There is no expected outage during the maintenance windows. | Completed |
| Software Monthly Patches | October 11 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, October 11, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| University Telephone | October 17 | Planned maintenance has been scheduled for the Voice over Internet Protocol (VoIP) phone system, Avaya, on Thursday, October 17, from 10 p.m. to 11:59 p.m. There is no expected outage during the maintenance windows. | Completed |
| CFS, Data Warehouse and Process Schedulers and Integration Broker | October 23 | CFS, Data Warehouse application and database services, and Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, October 23, from 6 p.m. to 10 p.m. | Completed |
| GET, GETmobile, HRM | October 25 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, October 25, from 7 p.m. to 11:59 p.m. | Completed |
| CFS and Chancellor's Office HR | October 30 | CFS and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Wednesday, October 30, 2024, from 3 a.m. to 8 a.m. | Completed |
| University Telephone | October 31 | Planned maintenance has been scheduled for the Voice over Internet Protocol (VoIP) phone system, Avaya, on Thursday, October 31, from 5 p.m. There is no expected outage during the maintenance windows. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| ITS Help Desk | September 2 | ITS Help Desk will be closed on Labor Day, Monday, September 2, 2024. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, September 3. | Completed |
| Canvas | September 5 | Maintenance has been scheduled for Canvas on Thursday, September 5, 2024, from 12:05 a.m. through 3 a.m. Interruption is only expected to last up to fifteen (15) minutes during the maintenance period, but the full duration of the window may be utilized if needed. | Completed |
| GET, GETmobile, HRM | September 6 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, September 6, from 7 p.m. to 11:59 p.m. | Completed |
| Qualtrics | September 7 | A planned migration has been scheduled for Qualtrics on Saturday, September 7, 2024, from 10 p.m. to 11:30 p.m. During the scheduled maintenance, editors will not be able to create, modify, or make any changes to the Dashboards, Results Reports, and Printed Reports. This maintenance will not impact the viewing of the aforementioned functionalities. Qualtrics surveys will not be affected in any way. | Completed |
| CFS and Chancellor's Office HR | September 11 | CFS and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Wednesday, September 11, 2024, from 4 p.m. to 7 p.m. | Completed |
| Software Monthly Patches | September 13 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, September 13, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| Active Directory | September 19, 26 | A series of upgrade maintenance has been scheduled for Active Directory at 10 p.m. on September 19 and September 26. There is no expected outage during the maintenance windows. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | September 22 | CSU Learn and CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Sunday, September 22, 2024, from 12 a.m. to 8 a.m. | Completed |
| GET, GETmobile, HRM | September 27 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, September 6, from 7 p.m. to 11:59 p.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | September 28-29 | CSU Learn, CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, September 28, at 10 p.m. through Sunday, September 29, at 9 a.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| University Telephone | August 8 | Planned maintenance has been scheduled for the Voice over Internet Protocol (VoIP) phone system, Avaya, on Thursday, August 8, from 9 p.m. to 11:59 p.m. During the maintenance period, phone services will be interrupted for 5-20 minutes at the following times: 21:05, 21:10, 22:10, 22:30, and 22:50. | Completed |
| GET, GETmobile, HRM | August 9 | GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, August 9, from 7 p.m. to 11:59 p.m. | Completed |
| CFS, Data Warehouse and Process Schedulers and Integration Broker | August 21 | CFS, Data Warehouse application and database services, and Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, August 21, from 6 p.m. to 10 p.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | August 24-25 | CSU Learn, CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, August 24, at 9 p.m. through Sunday, August 25, at 9 a.m. | Completed |
| University Telephone | August 26 | A brief 15-minute maintenance has been scheduled for the University Telephone on Monday, August 26, from 1 p.m. to 1:30 p.m. There is no impact expected. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| ITS Help Desk | July 4 | ITS Help Desk will be closed on Thursday, July 4, 2024. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Friday, July 5. | Completed |
| Annex Link Computer Lab | July 8-15 | Due to construction at the Simpson Tower, the Annex Link open access lab (ST E191) will be inaccessible starting from Monday, July 8, at 5 p.m. The Annex Link will reopen on Tuesday, July 16, at 8 a.m. For alternative computer lab locations and access, please see below:
|
Completed |
| Software Monthly Patches | July 12 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, July 12, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CSUBUY | July 12-14 | CSUBUY - Procure-to-Pay (P2P) and Marketplace (Procurement Credit Card) will be unavailable from Friday, July 12 at 6:00 PM to Sunday, July 14 at 9:00 AM for a software update to release Jaggaer 24.2 (the software provider). | Completed |
| GET, GETmobile, HRM | July 12 | GET, GETmobile, HRM will be unavailable during the scheduled maintenance on Friday, July 12, from 7 p.m. to 11:59 p.m. | Completed |
| PeopleTools | July 12-13 | CHRS Production (HCHRPRD) will be down for PeopleTools upgrade starting at 6 p.m. on 7/12 until 2 p.m. on 7/13. | Completed |
| CSU Learn | July 13 | CSU Learn will be unavailable during the scheduled upgrade on Saturday, July 13, 2024, from 12 p.m. to 6 p.m. CSU Learn will not be accessible during this period. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | July 21 | CSU Learn and CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Sunday, July 21, 2024, from 12 a.m. to 6 a.m. | Completed |
| CSU Learn | July 30 | CSU Learn will be unavailable on Tuesday, July 30, 2024, from 1 p.m. until 6 p.m. This maintenance is to help resolve the issues we have been having with courses crashing. | Completed |
| University Telephone | July 30 | Maintenance has been scheduled for the University Voice over Internet Protocol (VoIP) phone system, Avaya, on Tuesday, July 30, from 9 p.m. to 12 a.m. Callers will not be able to leave voicemail and users will not be able to retrieve messages from 10:15 p.m. to 10:30 p.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | June 1-2 | CSU Learn, CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, June 1, at 9 p.m. through Sunday, June 2, at 9 a.m. | Completed |
| University Phone System | June 3 | Maintenance has been scheduled for the University VoIP phone system on Monday, June 3, from 10 p.m. to 10:30 p.m. There is no downtime expected. | Completed |
| University Servers | June 13 | The University Servers maintenance is scheduled for Thursday, June 13, starting at 5 p.m. There will be no downtime or impact on users. | Completed |
| Software Monthly Patches | June 14 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, June 14, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CSU Learn | June 16 |
CSU Learn will be intermittently unavailable during scheduled maintenance on Sunday, June 16th, 2024, from 06:30 a.m. – 8:30 a.m. The production environment may not be accessible during this period, and users may not be able to log in and take training. |
Completed |
| ITS Help Desk | June 19 | ITS Help Desk will be closed on Juneteenth, Wednesday, June 19, 2024. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Thursday, June 20. | Completed |
| University Servers | June 20 | The University Servers maintenance is scheduled for Thursday, June 20, starting at 5 p.m. There will be no downtime or impact to users. | Completed |
| CFS, Data Warehouse and Process Schedulers and Integration Broker | June 20 | CFS, Data Warehouse application and database services, and Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Thursday, June 20, from 6 p.m. to 10 p.m. | Completed |
| Chancellor's Office HR and CFS | June 21-22 | Chancellor's Office HR and CFS systems will be intermittently unavailable during the scheduled maintenance from Friday, June 21, at 7 p.m. through Saturday, June 22, at 9 a.m. | Completed |
| Library Palmer Wing Power Shutdown | June 22 | Electrical maintenance has been scheduled in the Library Palmer Wing on Saturday, June 22, from 5 a.m. to 3 p.m. The building power will be shut down during the planned maintenance. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | June 22-23 | CSU Learn and CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, June 22, at 10 p.m. through Sunday, June 23, at 9 a.m. | Completed |
| CFS and Financial Data Warehouse | June 24 | CFS and Financial Data Warehouse will be unavailable during the scheduled maintenance on Monday, June 24, from 12 a.m. to 6 a.m. | Completed |
| University Servers | June 27 | The University Servers maintenance is scheduled on Thursday, June 27, starting at 5 p.m. There will be no downtime or impact to users. | Completed |
| JFK Library Power Shutdown | June 29 | Electrical maintenance has been scheduled in the JFK Library on Saturday, June 29, from 5 a.m. to 3 p.m. The building power will be shut down during the planned maintenance. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | May 5 | CSU Learn and CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Sunday, May 5, 2024, from 12 a.m. to 6 a.m. | Completed |
| Chancellor's Office HR and CFS | May 17 | Chancellor's Office HR and CFS systems will be intermittently unavailable during the scheduled maintenance on Friday, May 17, 2024, from 1 a.m. to 6 a.m. | Completed |
| CFS, Data Warehouse and Process Schedulers and Integration Broker | May 22 | CFS, Data Warehouse application and database services, and Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, May 22, from 6 p.m. to 10 p.m. | Completed |
| University Web Content Management System | May 23 | The University Web Content Management System (Drupal) maintenance is scheduled on Thursday, May 23, starting at 7 p.m. There will be no downtime or impact to users viewing the University web pages. | Completed |
| Software Monthly Patches | May 24, 26 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, May 24, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. Updates for electronic classrooms (ECs, TECs) and open access labs (OALs) will begin on Sunday, May 26. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| ITS Help Desk | May 27 | ITS Help Desk will be closed on Memorial Day, Monday, May 27, 2024. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, May 28. | Completed |
| GET, GETmobile, HRM | May 31 | The GET, GETmobile, and HRM systems will be unavailable during the scheduled maintenance on Friday, May 31, from 7:00 p.m. to 11:59 p.m. | Completed |
| Chancellor's Office HR and CFS | May 31 - June 1 | Chancellor's Office HR and CFS systems will be intermittently unavailable during the scheduled maintenance from Friday, May 31, 2024, at 10 p.m. through Saturday, June 1, 2024, at 10 a.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| ITS Help Desk | April 1 | ITS Help Desk will be closed on Cesar Chavez Day (in lieu), Monday, April 1, 2024. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, April 2. | Completed |
| Canvas | April 4 | Maintenance has been scheduled for Canvas on Thursday, April 4, 2024, from 12:05 a.m. through 3 a.m. Interruption is only expected to last up to five (5) minutes during the maintenance period, but the full duration of the window may be utilized if needed. | Completed |
| GET, GETmobile, HRM | April 5 | The GET, GETmobile, and HRM systems will be unavailable during the scheduled maintenance on Friday, April 5, from 7:00 p.m. to 11:59 p.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | April 6-7 | CSU Learn and CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Friday, April 6, 2024, at 10 p.m. through Saturday, April 7, at 12 p.m. | Completed |
| University Telephone (VoIP) | April 11 | Maintenance has been scheduled for the University Voice over Internet Protocol (VoIP) phone system, Avaya, on Thursday, April 11, from 5 p.m. to 11:30 p.m. There will be no impact on the service. | Completed |
| GET, GETmobile | April 11 | The GET and GETmobile systems will be unavailable during the non-routine maintenance on Thursday, April 11, from 7:00 p.m. to 10:00 p.m. | Completed |
| Software Monthly Patches | April 12 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, April 12, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, GETmobile, HRM | April 12 | The GET, GETmobile, and HRM systems will be unavailable during the scheduled maintenance on Friday, April 12, from 7:00 p.m. to 11:59 p.m. | Completed |
| CFS, Data Warehouse and Process Schedulers and Integration Broker | April 17 | CFS, Data Warehouse application and database services, and Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, April 17, from 6 p.m. to 10 p.m. | Completed |
| CSU Learn, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR | April 20-21 | CSU Learn and CSU Bridge, CFS, CSYOU, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, April 20, at 9 p.m. through Sunday, April 21, at 9 a.m. | Completed |
| University Telephone | April 25 | Maintenance has been scheduled for the University Voice over Internet Protocol (VoIP) phone system, Avaya, on Thursday, April 25, at 10 p.m. There will be no impact on the service. | Completed |
| GET, GETmobile, HRM | April 26 | The GET, GETmobile, and HRM systems will be unavailable during the scheduled maintenance on Friday, April 26, from 7:00 p.m. to 11:59 p.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| University Telephone | March 6 | University phone system of the following departments and buildings (Public Safety) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Wednesday, March 6, from 5 p.m. to 11:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| University Web Content Management System | March 6 | The University Web Content Management System (Drupal) maintenance is scheduled on Wednesday, March 6, starting at 8 p.m. There will be no downtime or impact to users viewing the University web pages. | Completed |
| GET, HRM | March 8 | The GET and HRM systems will be unavailable during the scheduled maintenance on Friday, March 8, from 7:00 p.m. to 11:59 p.m. | Completed |
| GET, HRM, CFS, Financial Data Warehouse, and Chancellor's Office HR systems | March 10 | GET, HRM, CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, March 10, from 12 a.m. to 7 a.m. | Completed |
| Software Monthly Patch | March 15 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, March15, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CSUBUY | March 15-17 | CSUBUY - Procure-to-Pay (P2P) and Marketplace (Procurement Credit Card) will be unavailable from Friday, March 15 at 6:00 PM to Sunday, March 17 at 9:00 AM for a software update to release Jaggaer 24.1 (the software provider). | Completed |
| GET, GETmobile, HRM | March 15 | The GET, GETmobile, and HRM systems will be unavailable during the scheduled maintenance on Friday, March 15, from 7:00 p.m. to 11:59 p.m. | Completed |
| CSU Learn | March 16 | CSU Learn will be unavailable on Saturday, March 16th, 2024, from 12:00 p.m. – 6:00 p.m. to be upgraded to version 24.1. The production environment will not be accessible during this period, and users will not be able to log in and take training. | Completed |
| CFS, Concur, Data Warehouse and Process Schedulers and Integration Broker | March 20 | CFS, Concur, Data Warehouse application and database services, and Process Schedulers and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, March 20, 2024, from 6 p.m. to 10 p.m. | Completed |
| Canvas Outcomes | March 21 | Maintenance has been scheduled for Canvas Outcomes on Thursday, March 21, from 1 a.m. through 3 a.m. Interruption is expected to last up to two hours and will only affect Outcomes. All other functions of Canvas are expected to remain operational. | Completed |
| Network | March 21 | The Network team is scheduling a maintenance window on Thursday, March 21, from 10 p.m. to 11 p.m. There is only a 30-second network delay expected during the transition of the border and serverfarm firewalls. | Completed |
| GET, HRM | March 26 | The GET and HRM systems will be unavailable during the non-routine maintenance on Tuesday, March 26, from 7 p.m. to 11:59 p.m. | Completed |
| GET, GETmobile, HRM | March 29, 30 | The GET, GETmobile, and HRM systems will be unavailable during the scheduled maintenance from Friday, March 29, at 7 p.m. through Saturday, March 30, at 9 a.m. | Completed |
Maintenance has been scheduled for Transact software update. Some services including laser printing and VTS (ID card fund adding machine) in the the library and open access labs (OALs) will be intermittent available during the maintenance period.
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| GET, HRM, GET Mobile | February 9 | The GET, HRM, and GET Mobile will be unavailable during the scheduled maintenance on Friday, February 9, from 7 p.m. to 11 p.m. | Completed |
| ITS Help Desk, Admissions, Financial Aid Office, Registrar Phone System | February 10 | The ITS Help Desk, Admissions, Financial Aid Office, and the Registrar phone system will be unavailable during the scheduled phone system maintenance on Saturday, February 10, from 5 a.m. to 7 a.m. | Completed |
| Software Monthly Patches | February 16 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, February 16, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | February 16 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Friday, February 16, 2023, from 7 p.m. to 9 p.m. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | February 18 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Sunday, February 18, 2023, from 7 p.m. to 9 p.m. | Completed |
| CFS and Financial Data Warehouse | February 21 | CFS and Financial Data Warehouse will be intermittently unavailable during the scheduled maintenance on Wednesday, February 21, 2024, from 6 p.m. to 10 p.m. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | February 24-25 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, February 24, 2024, at 10 p.m. through Sunday, February 25, 2024, at 12 p.m. | Completed |
| Data Center | February 27-29 | Maintenance has been scheduled for the Data Center from Tuesday, February 27, at 8 a.m. through Thursday, February 29, at 4 p.m. No impact is expected. | Scheduled |
Maintenance has been scheduled for Transact software update. Some services including laser printing and VTS (ID card fund adding machine) in the the library and open access labs (OALs) will be intermittent available during the maintenance period.
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| ITS Help Desk | January 1 | ITS Help Desk will be closed on New Year's day, Monday, January 1, 2024. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, January 2. | Completed |
| Software Monthly Patches | January 2 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Tuesday, January 2, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, HRM, GET Mobile | January 5 | The GET, HRM, and GET Mobile will be unavailable during the scheduled maintenance on Friday, January 5, from 7 p.m. to 12 a.m. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | January 6-7 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, January 6, 2024, at 10 p.m. to Sunday, January 7, 2024, at 9 a.m. | Completed |
| Laser Printers and VTS machines | January 10-11 | Maintenance has been scheduled for Transact software. Some services that involve payment transactions such as laser printing and the machines that add funds to the campus ID card will be intermittently unavailable during the two-day maintenance period. | Completed |
| Data Center | January 12 | Maintenance has been scheduled for the Data Center on Friday, January 12, from 9 a.m. to 4 p.m. No impact is expected. | Completed |
| ITS Help Desk | January 15 | ITS Help Desk will be closed on Martin Luther King Jr. day, Monday, January 15. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, January 16. | Completed |
| Zoom | January 17-18 | Zoom Chat will be intermittently unavailable during the scheduled maintenance from Wednesday, January 17, 2024, at 5 p.m. through Thursday, January 18, 2024, at 2 a.m. | Completed |
| Data Center | January 18 | Maintenance has been scheduled for the Data Center on Thursday, January 18, from 9 a.m. to 4 p.m. No impact is expected. | Completed |
| University Telephone | January 18 | Maintenance has been scheduled for the University VoIP telephone system on Thursday, January 18, from 8 p.m. to 11 p.m. There will be momentary unavailability during the maintenance period. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | January 20-21 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, January 20, 2024, at 10 p.m. through Sunday, January 21, 2024, at 9 a.m. | Completed |
| University Web Content Management System | January 25 |
The University Web Content Management System (Drupul) maintenance is scheduled on January 25 at 9 p.m. The Drupal login will be down for about 5 minutes while the changes are being made. This will not impact the Cal State LA website, it will remain online with no disruption. |
Completed |
| CFS and Financial Data Warehouse | January 29 | CFS and Financial Data Warehouse will be intermittently unavailable during the scheduled maintenance on Monday, January 29, 2024, from 12 a.m. to 6 a.m. | Completed |
IT Maintenance for 2023
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| CMS Data Center Services | December 3 | All CMS Data Center services will be unavailable during the scheduled maintenance on Sunday, December 3, from 12 a.m. to 6 a.m. | Completed |
| Network | December 6 | ITS will conduct network maintenance on December 6, 2023, starting at 10 p.m. and lasting 4 hours. During this time, the university will experience brief internet delays. | Completed |
| CFS | December 8-9 | CFS will be intermittently unavailable during the scheduled maintenance from Friday, December 8, 2023, at 7 p.m. to Saturday, December 9, 2023, at 10 a.m. | Completed |
| CFS and Financial Data Warehouse | December 13 | CFS and Financial Data Warehouse will be intermittently unavailable during the scheduled maintenance on Wednesday, December 13, 2023, from 6 p.m. to 10 p.m. | Scheduled |
| University Telephone | December 18 | Maintenance has been scheduled for the University Telephone (VoIP) system on Monday, December 18, from 9 a.m. to 11 a.m. There is no impact expected for the end-users. | Scheduled |
| CSU Learn | December 19 | The Injury Illness Prevention Program (IIPP) course in CSU Learn will be replaced on Tuesday, December 19, 2023. Those who do not complete the training by this date and time will have their progress reset and will need to start over from the beginning of the course. | Scheduled |
| University Network | December 19-21 | Maintenance has been scheduled for the University network connectivity from Tuesday, December 19 through Thursday, December 21. There will be brief disconnectivity in each building that is expected to last for a few minutes. | Scheduled |
| ITS Help Desk | December 22-31 | ITS Help Desk will be closed from Friday, December 22, 2023 through Monday, January 1, 2024, in observance of Winter Holiday. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Tuesday, January 2, 2024. | Scheduled |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Canvas | November 2 | Maintenance has been scheduled for Canvas on Thursday, November 2, from 1 a.m. through 3 a.m. Interruption is only expected to last up to fifteen minutes during the maintenance period, but the full duration of the window may be utilized if needed. | Completed |
| GET, GETmobile, HRM | November 3 | The GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, November 3, from 7 p.m. to 11 p.m. | Completed |
| University Telephone | November 3 | Maintenance has been scheduled on the University phone system on Friday, November 3, from 10 p.m. to 11:30 p.m. During the maintenance, some inbound calls may be affected. No impact is expected for outbound calls from the University phone system. | Completed |
| GET, GETmobile, HRM | November 9 | The GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Thursday, November 9, from 7 p.m. to 11 p.m. | Completed |
| ITS Help Desk | November 10 | ITS Help Desk will be closed during the Veterans Day holiday on Friday, November 10, 2023. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Saturday, November 11. | Completed |
| University Web Content Management System | November 15 | The University Web Content Management System (Drupal) maintenance is scheduled on November 15 starting at 7 p.m. The maintenance will take about an hour to complete. During the scheduled maintenance, web administrators will not be able to make any edits or changes. There will be no impact on general users viewing the University web pages. | Completed |
| CFS and Financial Data Warehouse | November 15 | CFS and Financial Data Warehouse will be intermittently unavailable during the scheduled maintenance on Wednesday, November 15, 2023, from 6 p.m. to 10 p.m. | Completed |
| Pageup | November 16 | Pageup will be intermittently unavailable during the scheduled maintenance on Thursday, November 16, 2023, from 12 a.m. to 6 a.m. | Completed |
| Canvas | November 16 | Maintenance has been scheduled for Canvas on Thursday, November 16, from 1 a.m. through 3 a.m. Interruption is only expected to last up to fifteen minutes during the maintenance period, but the full duration of the window may be utilized if needed. | Completed |
| Software Monthly Patch | November 17 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, November 17, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CSU Learn | November 18 | The Production environment will be offline on Saturday, November 18th, 2023 from 12:00 p.m. – 6:00 p.m. to be upgraded to version 23.3. The site will not be accessible during this period. | Completed |
| ITS Help Desk | November 23, 24 | ITS Help Desk will be closed during the Thanksgiving holiday on Thursday and Friday, November 23-24. To submit a ticket, log in to the MyCalStateLA Portal and click the ServiceNow icon under the "Software & Tools" Quick Launch category. You can also email [email protected] or leave a voice message at (323) 343-6170. Tickets and voice messages will be tended to once we resume our normal operation hours on Saturday, November 25. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| University Website | October 10 | Maintenance has been scheduled for the University website (www.calstatela.edu) on Tuesday, October 10, at 8:30 p.m. There is no impact expected. | Scheduled |
| Software Monthly Patch | October 13 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, October 13, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Scheduled |
| GET, GETmobile, HRM | October 13 | The GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, October 13, from 7 p.m. to 11 p.m. | Completed |
| GET, GETmobile, HRM | October 27 | The GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, October 27, from 7 p.m. to 11 p.m. | Completed |
| CSU Learn and CSU Bridge | October 28 | CSU Learn and CSU Bridge, including other Chancellor's Office systems accessible via Single Sign On (SSO) will be intermittently unavailable during the scheduled maintenance on Saturday, October 28, 2023, from 8 a.m. to 10 a.m. | Scheduled |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | September 2 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Saturday, September 2, 2023, from 7 p.m. to 9 p.m. | Completed |
| GET, GETmobile, HRM | September 9 | The GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, September 9, from 7 p.m. to 11 p.m. | Completed |
| CMS Elastic Search | September 11 | CMS Elastic Search servers will be unavailable during the scheduled maintenance on Monday, September 11, from 9 p.m. to 10 p.m. | Completed |
| Software Monthly Patch | September 15 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, September 15, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CFS and Financial Data Warehouse | September 20 | CFS and Financial Data Warehouse will be intermittently unavailable during the scheduled maintenance on Wednesday, September 20, 2023, from 6 p.m. to 10 p.m. | Completed |
| GET, GETmobile, HRM | September 22 | The GET, GETmobile, and HRM will be unavailable during the scheduled maintenance on Friday, September 22, from 7 p.m. to 11 p.m. The following modules will be unavailable during the maintenance: Admissions, Campus Community, System-wide Reporting, Student Records, and Financial Aid. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | September 23, 24 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, September 23, 2023, at 10 p.m. to Sunday, September 24, 2023, at 9 a.m. | Completed |
| CMS Data Center Services | September 24 | All CMS Data Center services will be unavailable during the scheduled maintenance on Sunday, September 24, from 12 a.m. to 6 a.m. | Completed |
| CSU Learn and CSU Bridge | September 30 | CSU Learn and CSU Bridge, including other Chancellor's Office systems accessible via Single Sign On (SSO) will be intermittently unavailable during the scheduled maintenance on Saturday, September 30, 2023, from 8 a.m. to 10 a.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Software Monthly Patch | August 11 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, August 11, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CFS and Financial Data Warehouse | August 23 | CFS and Financial Data Warehouse will be intermittently unavailable during the scheduled maintenance on Wednesday, August 23, 2023, from 6 p.m. to 10 p.m. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | August 26, 27 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, August 26, 2023, at 10 p.m. to Sunday, August 27, 2023, at 9 a.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| ITS Help Desk | July 4 | ITS Help Desk will be closed in observance of Independence Day from 9 a.m., Tuesday, July 4, through 7 a.m., Wednesday, July 5, 2023. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | July 8 | CFS, Financial Data Warehouse and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance on Saturday, July 8, 2023, from 1 a.m. to 5 a.m. | Completed |
| University Web Content Management System | July 10-14 | The University Web Content Management System (Drupal) upgrade is scheduled during July 10-14. During the scheduled maintenance, web administrators will not be able to make any edits or changes. There will be no impact on general users viewing the University web pages. | Completed |
| Software Monthly Patch | July 14 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, July 14, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | July 22, 23 | CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be intermittently unavailable during the scheduled maintenance from Saturday, July 22, 2023 at 10 p.m. to Sunday, July 23, 2023 at 9 a.m. | Completed |
| GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems | July 23 | GET, HRM, CFS, Financial Data Warehouse, and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, July 23, 2023 from 12 a.m. to 6 a.m. | Completed |
| University Telephone | July 28 | University phone system of the following departments and buildings (Univeristy-Student Union, Library, and Golden Eagle Buildings) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, July 28, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| CFS, Financial Data Warehouse and Chancellor's Office HR systems | June 3, 4 |
CFS, Financial Data Warehouse and Chancellor's Office HR systems will be intermittent during the scheduled maintenance from Saturday, June 3, 2023 10 p.m. to Sunday, June 4, 2023 9 a.m. |
Completed |
| Kivuto Web Store | June 13 | Kivuto, software download web store, will be unavailable during the scheduled maintenance on Tuesday, June 13, from 9 a.m. to 12 p.m. | Completed |
| Software Monthly Patch | June 16 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, June 16, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, Getmobile, HRM | June 16 | GET, GETMobile, and HRM will be unavailable on Friday, June 16, from 7 p.m. to 11 p.m. | Completed |
| ITS Help Desk | June 19 | ITS Help Desk will be closed in observance of Juneteenth from 9 a.m., Monday, June 19, through 7 a.m., Tuesday, June 20. | Completed |
| CFS | June 21 | CFS will be unavailable during the scheduled maintenance on Wednesday, June 21, from 6 p.m. to 10 p.m. | Completed |
| University Phone | June 23 | University phone system of the following departments and buildings (Student Services Building) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, June 23, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications | June 24, 25 | CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, June 24, at 10:00 p.m. through Sunday, June 25, at 9 a.m. | Completed |
| Network Connection | June 29 | Maintenance is scheduled for the campus network from 10 p.m., Thursday, June 29 through 2 a.m., Friday, June 30. The campus network connection will be intermittently unavailable for approximately 30 minutes during the maintenance window. | Completed |
| GET, GETmobile, and HRM | June 30 | GET, GETMobile, and HRM will be unavailable on Friday, June 30, from 7 p.m. to 11 p.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| University Network | May 3 |
A maintenance is scheduled for University network on Wednesday, May 3, 2023 from 10 p.m. to 11:59 p.m. There is no downtime expected for campus internet connectivity. |
Completed |
| CFS | May 5 | CFS will be unavailable during the scheduled maintenance on Friday, May 5, from 3:30 a.m. to 6:30 a.m. | Completed |
| GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems | May 7 | GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, May 7, 2023 from 12 a.m. to 6 a.m. | Completed |
| Software Monthly Patch | May 12 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, May 12, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| Cal State LA Website | May 15, 16 | Cal State LA website () will be intermittently unavailable during the scheduled maintenance from Monday, May 15, at 11 p.m. through Tuesday, May 16, at 7 a.m. There will be five-minutes of total downtime. | Completed |
| Cal State LA Website | May 16, 17 | Cal State LA website () will be intermittently unavailable during the scheduled maintenance from Tuesday, May 16, at 11 p.m. through Wednesday, May 17, at 7 a.m. There will be five-minutes of total downtime. | Completed |
| University Phone | May 19 | University phone system of the following departments and buildings (King Hall) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, May 19, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| GET, Getmobile, HRM | May 19 | GET, GETMobile, and HRM will be unavailable on Friday, May 19, from 7 p.m. to 11 p.m. | Completed |
| ServiceNow Ticketing System | May 21 | ServiceNow will be intermittently unavailable during a scheduled upgrade on Sunday, May 21, from 7 a.m. to 2 p.m. There will be a 2-hour period of downtime during the maintenance window. | Completed |
| CFS | May 24 | CFS will be unavailable during the scheduled maintenance on Wednesday, May 24, from 6 p.m. to 10 p.m. | Completed |
| GET, Getmobile, HRM | May 26 | GET, GETMobile, and HRM will be unavailable on Friday, May 26, from 7 p.m. to 11 p.m. | Completed |
| ITS Help Desk | May 29 | ITS Help Desk will be closed in observance of Memorial Day from 9 a.m., Monday, May 29, through 7 a.m., Tuesday, May 30. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Canvas | April 6 |
A maintenance is scheduled for Canvas on Thursday, April 6th. Canvas will be unavailable for five minutes during the maintenance window. |
Completed |
| Software Monthly Patch | April 14 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, April 14, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, GETmobile, HRM | April 14 | GET, GETmobile, and HRM will be unavailable on Friday, April 14, 2023, from 7 p.m. to 11 p.m. | Completed |
| University Phone | April 21 | University phone system of the following departments and buildings (Los Angeles County High School for the Arts and Physical Education) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, April 21, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| GET, GETmobile, HRM | April 21 | GET, GETmobile, and HRM will be unavailable on Friday, April 21, 2023, from 7 p.m. to 11 p.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| GET, GETmobile, HRM | March 3 |
GET, GETmobile, and HRM will be unavailable on Friday, March 3, 2023, from 7 p.m. to 11 p.m. |
Completed |
| Campus Network | March 8 | A maintenance for the campus network has been scheduled on Wednesday, March 8, from 10 p.m. to 10:30 p.m. During the maintenance period, there will be approximately 5 minute of network connectivity downtime. | Completed |
| Software Monthly Patch | March 17 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, March 17, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| GET, GETmobile, HRM | March 17 | GET, GETmobile, and HRM will be unavailable on Friday, March 17, 2023, from 7 p.m. to 11 p.m. | Completed |
| CSU Learn | March 18 | CSU Learn will be unavailable during a scheduled maintenance on Saturday, March 18, from 12 p.m. to 6 p.m. | Completed |
| CFS, CFS Data Warehouse, Process Schedulers, and Integration Broker | March 22 | CFS, CFS Data Warehouse, Process Schedulers, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, March 22, from 6 p.m. to 10 p.m. | Completed |
| University Phone | March 24 | University phone system of the following departments and buildings (College of Engineering, Computer Science and Technology; College of Business and Economics, Rongxiang Xu College of Health and Human Services, College of Arts and Letters, CETL, Fine Arts building, Salazar Hall buildings, and Simpson Tower building) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, March 24, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| GET, GETmobile, HRM | March 24 | GET, GETmobile, and HRM will be unavailable on Friday, March 24, 2023, from 7 p.m. to 11 p.m. | Completed |
| CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications | March 25, 26 | CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, March 25, at 10:00 p.m. through Sunday, March 26, at 9 a.m. | Completed |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| Network | various dates |
Maintenance has been scheduled for the network connection in multiple buildings from 8 a.m. to 12 p.m. on various dates. There is no downtime expected. See below for the list of buildings and dates.
|
Completed |
| GET, GETmobile, HRM | February 10 | GET, GETmobile, and HRM will be unavailable on Friday, February 10, 2023, from 7 p.m. to 11 p.m. | Completed |
| GET, GETmobile, HRM | February 13 | GET, GETmobile, and HRM will be unavailable on Monday, February 13, 2023, from 8 p.m. to 11:59 p.m. | Completed |
| CFS, Financial Data Warehouse, Process Schedulers, Integration Broker | February 15 | CFS, Financial Data Warehouse, Data Scheduler, and Integration Broker will be unavailable during the scheduled maintenance on Wednesday, February 15, from 6 p.m. to 10 p.m. | Completed |
| Software Monthly Patch | February 17 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, February 17, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Completed |
| University Phone | February 24 | Telephone system of the following departments and buildings (College of Natural and Social Sciences, School of Criminal Justice and Criminalistics, La Kretz Hall, Rosser Hall, Outdoor Athletic Facility - Reeder Filed, Biological Sciences, Fine Arts, Hertzberg-Davis Forensic Science Center) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on Friday, February 24, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Scheduled |
| CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications | February 25, 26 | CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, February 25, at 10:00 p.m. through Sunday, February 26, at 9 a.m. | Scheduled |
| GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems | February 26 | GET, HRM, CFS, Financial Data Warehouse and Chancellor's Office HR systems will be unavailable during the scheduled maintenance on Sunday, February 26, 2023, from 12:00 a.m. to 6 a.m. | Scheduled |
| Service | Date | Maintenance Details | Status |
|---|---|---|---|
| GET, GETmobile, HRM | January 6 |
GET, GETmobile, and HRM will be unavailable on Friday, January 6, 2023, from 7 p.m. to 11 p.m. |
Completed |
|
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications |
January 7, 8 |
CSU Learn, CSU Bridge, CFS, Financial Data Warehouse, CSYou, and Chancellor's Office HR applications will be intermittently unavailable during the scheduled maintenance from Saturday, January 7, at 10:00 p.m. through Sunday, January 8, at 9 a.m. |
Completed |
| University Phone | January 13 | Telephone system of the following departments (Housing, Career Center, Welcome Center, Music, Luckman Theater, Health Center, and Hydrogen Station) will be upgraded to a Voice over Internet Protocol (VoIP) phone system, Avaya, on January 13, from 4 p.m. to 10:30 p.m. During the migration, all incoming calls will go to voicemail. For details and timeline of the new phone installation, migration cutover, training, and post-migration support, visit www.calstatela.edu/voip. | Completed |
| Software Monthly Patch | January 13 | A monthly patch for all University-based Windows and MAC OS laptops is scheduled on Friday, January 13, 2023, starting at 1 p.m. Laptops need to be connected to the campus network via VPN and must be rebooted after the patch. This monthly patch is necessary to resolve known vulnerabilities and performance issues. Visit www.calstatela.edu/vpn for instructions on how to connect to the University VPN. | Scheduled |
| GET, GETmobile, HRM | January 13 | GET, GETmobile, and HRM will be unavailable on Friday, January 13, 2023, from 7 p.m. to 11 p.m. | Completed |
| Campus Network | January 18 | Due to scheduled maintenance, the University network connectivity will be intermittently unavailable on Wednesday, January 18, from 10 p.m. to 11 p.m. | Completed |
| University Phone System | January 20 | The University Phone System will be unavailable on Friday, January 20, 2023, from 5 a.m. to 6 a.m.
***For emergency calls during maintenance, please dial 911 from your personal cell phone. |
Completed |
| GET, GETmobile, HRM | January 20 | GET, GETmobile, and HRM will be unavailable on Friday, January 20, 2023, from 7 p.m. to 11 p.m. | Completed |