Multi-Factor Authentication (MFA)

To download the Microsoft Authenticator app on your mobile devices, select one of the options below:

After downloading and launching the app, select “Work or School account” on the first screen and log-in using the same email and password as the login for your MyCalStateLA portal.

Then, select the method you would like to verify your identity.

After verifying your identity, hit continue and wait for the Microsoft Authenticator app to load. After it has finished loading, you should see the screen below, indicating you have successfully added your Calstatela account to the Microsoft Authenticator. Go ahead and click done to finish your set up.

If you already have the Microsoft Authenticator app but not set up for 2-step verification, on the main page, click on the arrow next to the account you want to set up and click on "Set up 2-step verification."  Select sign-in and choose the account you want to activate. Verify your identity with a text or phone call and your Microsoft Authenticator app will be activated.

If you're looking to add another account to the Microsoft Authenticator, hit the plus icon at the top and select the "Work or school account." 

After inputting your credentials, if you already have a phone number set up with the account, you can receive a code via call or text and the authenticator will verify your identity that way. If not, it will ask you to finish setting up on your web browser. Go ahead and open your browser which will lead you to the security info screen and click on "Add sign-in method."

You will be presented with multiple options to add a sign-in method. Be sure to select Phone as your first option in order to set up the Microsoft Authenticator app correctly. 

If you plan to use a hardware token, please note that they are available at limited quantities, and are subject to approval by the ITS Security department.

Important: If you choose Microsoft Authenticator as your initial option, you may get stuck in a loop and be unable to verify your identity.

After setting up your phone number as a sign-in method, you can head back to the Microsoft Authenticator app and hit the plus icon at the top. You will then select "Work or school account" and your account should be saved there. Select the account you want to continue setting up and you'll be able to verify your account via call or text from the phone number you just set up. 

After signing in to your work or school account, head to your My Accountpage then navigate to your Security Info tab.

Once you're in the Security Info tab, select Add Method and choose the phone option.

If you plan to use a hardware token, please note that they are available at limited quantities, and are subject to approval by the ITS Security department.

On the phone page, enter the phone number for your device and select call or text. After verifying your phone number, your phone will now be 2-step ready.

Once your phone number has been verified, you'll need to change your default sign-in method to receive your code via text or call.