Cal State LA Call Center

Cal State LA call center or Skylight is a cloud-based interface where agents can receive, place, transfer and manage calls. With a helpful web view of all calls, agents can keep track of call status, add call notes, view call scripts or available agents, as well as various types of daily analytics.

Log in to Skylight

Training Resources

Video Tutorials

• Skylight: Cal State LA Call Center Playlist

Reference Guides

• Navigating Skylight
• Changing Devices
• Changing Work Modes
• Changing Your State
• Selecting Widgets
• Accepting and Navigating Inbound Phone Calls
  • Placing Outbound Calls
  • Adding a Participant to a Call
  • Transferring Calls
  • Wrap Up
• Logging Out

For more training resources, visit the Skylight Support Website.