ServiceNow Support

ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:

  • Report an IT-related issue or service outage.
  • Request a service or product offered by ITS.
  • Manage and track open requests.
  • Browse or search for how-to articles in the knowledge base.

Accessing ServiceNow

You can access ServiceNow by logging in with your MyCalStateLA ID account.

Log in to ServiceNow

Training Resources

Below are step-by-step handouts and video tutorials on how to use ServiceNow.


Video Tutorials


If you have any questions or need assistance using ServiceNow, please contact the ITS Help Desk.