ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:
- Report an IT-related issue or service outage.
- Request a service or product offered by ITS.
- Manage and track open requests.
- Browse or search for how-to articles in the knowledge base.
You can access ServiceNow by logging in with your MyCalStateLA ID account.
Below are step-by-step handouts and video tutorials on how to use ServiceNow.
Logging In and Out of ServiceNow
ServiceNow Interface Overview and Widgets
Using Comprehensive Search in ServiceNow
Creating Incidents in ServiceNow as an IT Staff
Resolving Incidents in ServiceNow
Creating Incidents in ServiceNow
Getting Help with ServiceNow
Approving Service Catalog Requests in ServiceNow
Managing Service Catalog Tasks in ServiceNow
Submitting Service Catalog Requests in ServiceNow