ServiceNow Support

ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:

  • Report an IT-related issue or service outage.
  • Request a service or product offered by ITS.
  • Manage and track open requests.
  • Browse or search for how-to articles in the knowledge base.

Accessing ServiceNow

You can access ServiceNow by logging in with your MyCalStateLA ID account.

Log in to ServiceNow

Training Resources

Below are step-by-step handouts and video tutorials on how to use ServiceNow.

Handouts

Video Tutorials


Logging In and Out of ServiceNow

ServiceNow Interface Overview and Widgets

Using Comprehensive Search in ServiceNow

Creating Incidents in ServiceNow as an IT Staff

Resolving Incidents in ServiceNow

Creating Incidents in ServiceNow

Getting Help with ServiceNow

Approving Service Catalog Requests in ServiceNow

Managing Service Catalog Tasks in ServiceNow

Submitting Service Catalog Requests in ServiceNow

Support

If you have any questions or need assistance using ServiceNow, please contact the ITS Help Desk.