Semester Technology Loan Program

 

To support your academic success, ITS offers the Semester Technology Loan Program in collaboration with the Office of the Dean of Students and the University Library.

Sign Up for the Queue

Student holding an iPad.

Eligibility: Must be a student enrolled in the current semester*.

*These devices are available on a limited and first-come-first-serve basis.

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Lost, stolen, or damaged equipment is the responsibility of the borrower and may result in repair or replacement fees under the Technology Loan Agreement. Unresolved fees may affect eligibility for future technology loans. Replacement or exchange devices are not guaranteed and are subject to inventory availability.

This is a semester-based loan program. Device support, troubleshooting, or repair does not extend the published return deadline.

Exchanges may be approved only for devices verified as defective through troubleshooting and ticket review. Exchanges do not reset the original semester loan period, and devices damaged due to misuse or negligence may not qualify.

Step 1: Troubleshoot

Step 2: Submit a Ticket

  • By Online Ticket: Students may access ServiceNow by going to ServiceNow
    • Log in with your MyCalStateLA ID account
    • On the homepage, click on Can We Help You?, then click on Report an Incident   
    • Complete all fields with a red * and click Submit.
    • Refer to pages 5-7 of the ServiceNow Guide for detailed instructions on submitting a ticket online

OR

Please be sure that you are as detailed as possible when describing the issue and the following information must be included for each device: 

  • Laptops:
    • Barcode/Serial Number (located on the box provided)
    • State Tag (located on the bottom of the laptop)
  • Hotspots:
    • IMEI/Serial Number (located on the box provided)
    • Hotspot Phone Number (located on the box provided)
  • iPads:
    • Barcode/Serial Number (located on the back of the device)
    • State Tag (located on the back of the device)
  • Apple Pencils:

Devices are available to all eligible full-time students on a first-come, first-served basis, subject to availability. A waitlist may be used if inventory is limited.

Important:
Submitting a request does not guarantee immediate availability. Students are encouraged to apply as early as possible within their assigned access window.

Please return borrowed technology to the ITS Helpdesk:
Location:  Library Palmer Wing Lobby.
Office Hours: Monday - Thursday: 8 am - 7 pm; Friday: 8 am - 5 pm.; (excluding university holidays)

Technology Loan Return Deadlines

Continuing, Graduated, or Unenrolled Student: All borrowed technology must be returned at the end of each semester. For the current term, devices must be returned by Thursday, May 21, 2026. If not returned within 10 days of that deadline, a $250 charge ($400 for the iPad bundle) will be applied to the student account. Students who need a device for a subsequent semester must submit a new application for each term. 

Refer to IT Services for detailed instructions to set up your Laptop and iPad.

Do I need to save the box the equipment came in?
Yes. Please save the box your borrowed equipment came in. You will need it when you return the item(s) you borrowed. 

I selected a preferred pickup date/time but I can no longer make it, can I send someone in my place?
Yes, students may send a designee in their place to pick up or return equipment. Please be sure to email [email protected] to inform us at least 24 hours before your appointment time. Include your name, CIN, and your selected preferred pick-up date/time along with the full name of the person who will be picking up the technology in your place.

If I signed up for the iPad, can I also pick up a laptop?
Because of limited inventory, students who qualify for an iPad loan may choose to borrow either an iPad bundle or a laptop, but not both simultaneously.

My loaned technology was misplaced or stolen, what do I do?
If your loaned device is lost or stolen, you must report it to Information Technology Services (ITS) by submitting a ServiceNow ticket. After the ticket is submitted, you will receive an incident report number (INC).

Lost or stolen devices remain the responsibility of the borrower and may result in replacement fees under the Technology Loan Agreement. Replacement devices are not guaranteed and are subject to inventory availability. If you wish to request a replacement, contact the ITS Helpdesk and include your incident report number.

One or more items in my iPad bundle are damaged or lost, can I exchange them for new items?
Please contact IT HelpDesk or submit ServiceNow ticket to report the issue and provide serial number, state tag, and description of the damage. Campus IT Support will review the ticket and will contact you for the next step.

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