Information Technology Services Units

Welcome to Information Technology Services (ITS). We are committed to providing our students, faculty and staff with the appropriate technological tools and resources. The ITS department is under the leadership of Tosha Pham, CIO and associate vice president.

Information Technology Services is comprised of five service-based units that support the University's ever-increasing use of current and emerging technologies.

Enterprise Applications

Michael Lee, Director
Lai Leung, Assistant Director of Enterprise Applications
Eric Her, Manager of Database Technology

Enterprise Applications contributes to the maintenance, access, storage and use of University information assets, and seeks creative and powerful methods of providing data to administrators for modeling and monitoring student success.

The unit is responsible for:

  • Management of the University’s Enterprise Resource Planning (ERP) System
    • Campus Solutions and Human Resources (GET) system
      • Support of all PeopleTools and application upgrades, maintenance packs and emergency fixes.
      • Collaboration with University departments to develop efficient and innovative modification enhancements and fixes.
      • User application security, as requested by data owners.
    • Financials (CFS)
      • Escalation of application and performance issues to CMS.
      • User application security, as requested by data owners.
    • GETmobile
      • Implementation, enhancement and support of the GETmobile application.
  • Data Warehouse and Business Intelligence
    • Support of the RDS warehouse.
    • Implementation, enhancement and maintenance of the Fullerton EPM/OBIEE system.
  • Technical support for the Moodle Learning Management System
  • Identity Management
    • Maintenance of MyCalStateLA ID.
    • Support for the auto-creation of all new active directory (AD) accounts.
  • Shibboleth and single-sign on (SSO) integration
  • Collaboration with University departments to provide technical integration support for third-party applications
    • Creation and maintenance of interfaces with third-party applications, including S4 Service Learning, Portfolium, Visual Zen Orientation, OnBase, College Scheduler, Ad Astra Scheduler, AcademicWorks, Jenzabar and EDI Transcript Transfer.

IT Client Support Services

Alexander Harwood, Director
Maew Suchin, Manager of Social Networking and Client Support Services

IT Client Support Services develops and manages the ITS services that interact and interface with all University constituents.

The unit is responsible for:

  • The ITS Help Desk, which serves as the primary point of contact for University IT-related requests and issues.
  • Operations and staffing of the five Open Access Labs – the 24/7 Annex, Salazar Hall, ECST, King Hall, and U-SU.
  • Technical support for the University’s web content management system.
  • Collaboration with Public Affairs in support of the new University theme implementation.
  • Accessible Technology Initiative web accessibility support and reporting.
  • Development, deployment and technical support for the faculty/staff MyCalStateLA Portal.
  • Implementation and technical support for the University’s DocuSign eSignature project.
  • ITS marketing and communications, including video, graphic and social media.
  • A full complement of on-demand training services, including online and in-person educational and instructional materials for students, faculty and staff.

IT Infrastructure Services

Jason Solis, Director
Jeff Cheam, Assistant Director of Baseline Services
Robert Hoffmann, Assistant Director of Network Operations, Services and Technology Operations
Arek Papelian, Manager of Network/PBX Operations

IT Infrastructure Services provides services ranging from technical architecture and design, to configuration and support of the wired and wireless networks, servers, campus email, telecommunications and desktop services. Four separate infrastructure groups deliver these services to a diverse constituency of students, faculty and staff.

The unit is responsible for:

  • Baseline and Desktop Services
    • Acquisition and refresh of Baseline desktop and laptop workstations.
    • Software upgrades, patch management and security updates to over 4,600 Baseline PC and Mac workstations.
    • Development and testing of Baseline workstation standards and University software images.
  • Network and Telecommunication Services
    • Design, architecture and implementation of wide area and local area networks providing high speed internet access.
    • Wireless technology with over 1,100 access points to deliver University-wide anytime, anywhere access to the internet and local resources.
    • Wired network connectivity to the classrooms, facilities and appliances that provide internet and intranet access.
    • Operational support of network, technology and information security.
    • Management of PBX telephone and voice mail services for over 4,300 lines.
  • Data Center
    • Development, architecture and implementation of storage, virtualization and environmental controls to support a dynamic data center environment.
    • Administration, backup, recovery and continuous monitoring of over 540 central and department servers.
  • Classroom Audio/Visual Media Support
    • Support for Electronic Classrooms (ECs), Technology Enhanced Classrooms (TECs) and Media Enhanced Classrooms (MECs) with standardized consoles including PCs, document cameras, projectors and integrated controls.

IT Project Management

Kee Chang, Director

IT Project Management supports all aspects of ITS projects by providing strategic guidance and consultative support to the management of projects throughout their lifecycle.

The unit is responsible for:

  • Supports and manages all aspects of ITS projects as needed.
  • Fosters a culture of excellence in project management.
  • Partners with the University IT community to provide support and expertise for high-impact projects affecting the University.
  • Maintains the IT project list and provides executive status reports for current IT projects.
  • Acts as a liaison to the University IT partners, such as CETL.

IT Security and Compliance

Sheryl Okuno, Director

In 2003, the University decreed that information security is an institutional priority and is everybody's responsibility. To support this directive, IT Security and Compliance serves as the administrative and educational entity that ensures the use of information technology and information assets at Cal State LA adhere to all state and federal statutory regulations and requirements, CSU information security policy, and University standards and guidelines.

The unit is responsible for:

  • Development and maintenance of standards and guidelines related to technology and information security.
  • Audit responses and audit compliance for ITS-managed systems.
  • Vulnerability assessment scans of critical University and department systems.
  • Annual performance of University-wide IT risk assessments.
  • Oversight of all campus Information Security Programs.
  • Information security awareness training and campaigns.
  • Management of security incident responses and the Campus Security Incident Response Team (CSIRT) Plan.
  • Annual review of the ITS disaster recovery and ITS business continuity plans.
  • Participation on the Chancellor’s Office Information Security Advisory Committee to discuss systemwide security concerns, legal requirements, policies, procedures, standards and requirements.