Need help with technology? Our support team provides one-on-one technical assistance to the campus community on issues related to campus accounts, email, wireless and internet access, software downloads, telecommunications, web conferencing tools, and more.
ITS Help Desk
Email: [email protected] - Please include CIN, preferred contact (phone or email), and details of the issue for a prompt response.
Phone: 323-343-6170
Phone Support hours:
- Monday - Thursday: 7 a.m. - 10 p.m.
- Friday: 7 a.m. - 9 p.m.
- Saturday: 8 a.m. - 9 p.m.
- Sunday: Closed
- Closed on University holidays
Walk-in support is provided on a first-come, first-served basis in two locations on campus. Please bring your One Card ID or a government-issued photo ID.
ITS Help Desk
Location: Library Palmer Wing Lobby
In-Person Support hours:
- Monday - Thursday: 8 a.m. - 5 p.m.
- Friday: 8 a.m. - 5 p.m.
- Saturday - Sunday: Closed
- Closed on University holidays
Annex Link
Location: Simpson Tower E191
Support hours:
- Visit the Annex Lab page for detailed operational hours.
- Closed on University holidays
Additional Support
Faculty and staff can use the following resources for additional tech support.
Some colleges and departments have Information Technology Consultants (ITCs) that provide additional services and support to faculty and staff.