ITS HelpDesk

ITS Help Desk

The ITS Help Desk provides the campus community with friendly one-on-one technical assistance, supporting campus email; network, wireless and Internet access; telecommunications and more.  Our home page is designed to provide 24-hour access to the self-service tools and self-help quick tips that assist students, faculty and staff in solving common IT issues.

Book an In-person Appointment

Starting July 1, 2021, you can book an in-person appointment with one of our support team members.  You can either, click on this Book an Appointment link, or text CALSTATELA ITS to (323)990-8865, or download the "Qless" mobile app from your app store and search for "calstatela its"

ITS Alerts and Advisories

to receive timely notices on planned system maintenance and network outages.





Fall Semester 2021

Telephone Support

Phone: 323-343-6170

Telephone services are available 24/7, except during University holidays, breaks, and intersessions.

Walk-in Support

Location: Library Palmer Wing Lobby

Monday - Thursday: 8 a.m. to 7 p.m.
Friday 8 a.m. to 5 p.m.
Saturday - Sunday: Closed

Location: Annex Link (ST E191)

24/7 walk-in support is available at the Annex Link located at Simpson Tower E191, except during semester breaks, University holidays, and intersessions.

For Annex Link appointments, visit:

University Closed:

Mon 9/6 - Labor Day

Thu 11/11 - Veterans Day

Thu-Fri 11/25-26 - Thanksgivings