Email

The Cal State LA email system is a cloud-based email service hosted by Microsoft. With Outlook on the Web, you can access your Cal State LA email from any device using a web browser. You can also access your Cal State LA email using a desktop or mobile app.

Outlook logo

Outlook on the Web

Outlook on the Web is the web-based version of Outlook. You can access your Cal State LA email by logging in to Outlook on the Web directly, or you can log in to the MyCalStateLA Portal and click Email on the Quick Launch menu. To log in, enter your Cal State LA email address ([email protected]) and password.

Outlook on the Web
MyCalStateLA Portal

Email Account Setup

Below are resources on how to set up your Cal State LA email account on desktop and mobile devices. When setting up your account, you will be prompted to enter your Cal State LA email address ([email protected]) and password.

Department Mailbox Setup

Below are instructions on how to add or remove a Cal State LA department mailbox to an Outlook profile. Before you can add a department mailbox, your account must have permission to access the mailbox. If you would like to request or modify a department email account, submit the Department Email Account Request form in ServiceNow.

  1. Open the Outlook app.
  2. In the Folder pane, right-click the Shared with me folder and select Add shared folder or mailbox from the menu.
Folder pane with Shared with me shortcut menu
  1. In the Add shared folder or mailbox dialog box, enter the department email address, and then click the Add button.
Add shared folder or mailbox dialog box
  1. After the department mailbox syncs, it should display in the Folder pane under the Shared with me folder. If may take a couple of minutes for the mailbox to sync.
Folder pane displaying a department mailbox

 

  1. Open the Outlook app.
  2. In the Folder pane, under the Shared with me folder, right-click the department mailbox you want to remove and select Remove shared folder or mailbox from the menu.
Folder pane with Shared folder shortcut menu

 

  1. Open the Outlook app.
  2. Click the File tab on the ribbon.
  3. Click the Account Settings button and select Account Settings from the menu.
Account Settings menu
  1. On the Email tab of the Account Settings dialog box, select your primary account (the one with access to the department mailbox), and then click the Change button.
Email tab of the Account Settings dialog box
  1. In the Exchange Account Settings dialog box, click the More Settings button.
Exchange Account Settings dialog box
  1. In the Microsoft Exchange dialog box, click the Advanced tab, and then click the Add button.
Advanced tab of the Microsoft Exchange dialog box
  1. In the Add Mailbox dialog box, enter the department email address, and then click the OK button.
Add Mailbox dialog box
  1. In the Microsoft Exchange dialog box, click the Apply button.
  2. Close any open dialog boxes and restart Outlook. The department mailbox should display in the Folder pane.
Department mailbox in the Folder pane

 

  1. Open the Outlook app.
  2. Click the File tab on the ribbon.
  3. Click the Account Settings button and select Account Settings from the menu.
Account Settings menu
  1. On the Email tab of the Account Settings dialog box, select your primary account (the one with access to the department mailbox), and then click the Change button.
Email tab of the Account Settings dialog box
  1. In the Exchange Account Settings dialog box, click the More Settings button.
Exchange Account Settings dialog box
  1. In the Microsoft Exchange dialog box, click the Advanced tab, select the department mailbox you want to remove, click the Remove button, click the Yes button to confirm, and then click the OK button.
Advanced tab of the Microsoft Exchange dialog box
  1. Close any open dialog boxes and restart Outlook. The department mailbox should no longer display in the Folder pane.

 

  1. Open the Outlook app.
  2. Click the File menu, select Open, and then select Shared Mailbox.
Outlook File Menu
  1. In the Open Mailbox dialog box, enter the department email address, and then click the Add button.
Open Mailbox dialog box
  1. After the department mailbox syncs, it should display in the Folder pane. If may take a couple of minutes for the mailbox to sync.
Folder pane displaying a department mailbox

 

  1. Open the Outlook app.
  2. Click the Tools tab on the ribbon, and then click Accounts.
Tools tab on the ribbon
  1. In the Accounts dialog box, select your primary account (the one with access to the department mailbox), and then click the Advanced button.
Accounts dialog box
  1. Click the Delegates tab, and then click the plus sign (+) under Open these additional mailboxes.
Delegates tab
  1. In the Choose a Person dialog box, enter the department email address, and then click the Add button.
Choose a Person dialog box
  1. On the Delegates tab, click the OK button.
Delegates tab listing a department mailbox
  1. Close the Accounts dialog box. The department mailbox should display in the Folder pane. If may take a couple of minutes for the mailbox to sync.
Folder pane displaying a department mailbox

 

  1. Open the Outlook app.
  2. In the Folder pane, right-click the department mailbox you want to remove and select Remove Shared Account from the menu.
Folder pane with Shared folder shortcut menu

 

Training Resources

Below are training resources on how to use Outlook and Outlook on the Web. You can access the LinkedIn Learning courses by logging in with your MyCalStateLA ID account.

Frequently Asked Questions

Find answers to frequently asked questions about email.

Email FAQs