Residents

Basketball & Volleyball Courts

The basketball and volleyball courts are located in Phase II, behind Building 5. Lights turn off at 10 p.m. To check out equipment or balls, visit the CC.

Community Center (CC)

The Community Center (CC), located in Phase I, is a resource office where you can find out what's going on in the community. You can also check out equipment to play ping-pong, board games, balls, foosball or pool equipment in the Game Room. Open Monday through Friday, are 12 noon to 10 p.m. and weekends from 1 to 10 p.m.

Computer Lab

The Computer Lab is located in the Phase I Community Center. It has 10 computer stations, which are equipped with USB ports, as well as a scanner and printer. Open Monday through Friday, are 12 noon to 10 p.m. and weekends from 1 to 10 p.m.

Game Room

The Game Room, located in the Community Center (CC), has a television and a number of board games as well as a pool and pingpong table. Open Monday through Friday, are 12 noon to 10 p.m. and weekends from 1 to 10 p.m.

Movie Streaming

Visit movies.calstatela.edu to see the hundreds of movies and TV shows that you can stream for free while on campus. We recommend using Google Chrome. For mobile devices, download the free Swank app. If you have a film you'd like us to feature, send us an email at [email protected] and we will see if it's available at that time.

Internet Service

Wireless internet is available 24/7 in all of Housing and throughout campus at no extra cost. Log in to the CSULA-Secure network with your Cal State LA student information to access Wi-Fi. Personal routers interfere with the campus internet and are therefore prohibited.

Laundry Facilities

Washing machines and driers are available throughout South Village, Phase I, II and at the Golden Eagle Apartments (GEA).  For the best results, we recommend high-efficiency detergents to go with the high-efficiency machines. You may check on the status of your laundry from your cellphone: Download the WASH-CONNECT App.  Machines only accept debit cards, credit cards or funds added to your Wash Connect App account. The fees are as follows:

Machine	Cost per Load
Washing Machine	$1.50
Dryer	$1.00

Mail and Packages

Where do I pick up mail and packages?
Stop by the South Village and Phase II Housing Mail Rooms with a picture ID and let us know you want to check mail and pick up packages. 

When can I pick up mail and packages?
 

Day	Time
Monday – Friday	9 a.m. – 5 p.m.
Saturday	10 a.m. – 6 p.m.
Sunday	Closed

How do I know if I have mail and packages?

• Mail - Stop by the main office desk and let us know you'd like to check to see if you have letter mail. Letter mail will be distributed at the main front desk counter. 
• Packages - When packages arrive, we will log each package and then send you an email to your Cal State LA email address, informing you that you have a package. Please do not stop by to pick up a package when you are notified by the delivery carrier that it has arrived. Our office will need time to process packages before they are ready to be distributed to you.
• Packages will be distributed at the service counter to the right of the main office desk.
• Large Packages that are unable to fit through the service counter may need to be distributed through the main office access door. A staff member will place your package outside of the access door. To follow physical distancing guidelines, please wait until the staff member has returned inside the office before retrieving your package.

What is my mailing address?

South Village

Your first and last name (not a nickname or family member's name)
5500 Paseo Rancho Castilla
Room #________
Los Angeles, CA, 90032

Phase I, II and GEA

Your first and last name (not a nickname or family member's name)
5300 Paseo Rancho Castilla
Apartment #_______
Los Angeles, CA 90032

Can someone else pick up my package for me?
No. You must be present to pick up your own package with a picture ID.

Renter's Insurance

Protect your belongings with renter's insurance from GradGuard.

Utilities

Water, trash, electricity and gas are included in your License Agreement.

Vending Machines

Beverage and snack machines can be found in the Phase II hallway and in South Village, tower 2 (by the mail room), accessible 24/7. A water machine is located by the Phase I Laundry Room.  We are not responsible for money lost to the vending machines. If you lose money from the snack machine, please call the number on the vending machine. If you lose money from the soda machine, please report it to the Housing Office in South Village, attention Jessica Luong. Please provide your name, phone number, product and amount of money lost.

Wellness Zone

The Wellness Zone is available to all Cal State LA Housing residents and is located on the first floor of Tower 2. The Wellness Zone features a gym, a spin cycle/yoga room, and two meditation rooms.

Hours of Operation

Day	Time
Monday – Friday	7 – 11 a.m. & 5 – 10 p.m.
Saturday	8 a.m. – 1 p.m.
Sunday	Closed

 

Direct Deposit

We encourage you to sign up for Direct Deposit to get your financial aid disbursement faster. It can be electronically deposited into a valid US checking or savings account. Visit Eagle Express Direct Deposit for more information.

Financial Aid

One method of paying for your housing fees is with financial aid. The amount financial aid will cover depends on how much you have been awarded and how much is left after your tuition and University fees are paid. Any remaining housing fees that remain after your financial aid has been applied, must be paid for by you.

To contact the Financial Aid Office, visit the Financial Aid Office website.

Payments

License Agreement

The License Agreement is the contract between a resident and Cal State LA that lasts for the duration of the resident's stay (a semester, academic year or summer).

Cancellation Requests

If you want to cancel your License Agreement or Meal Plan, you must submit a Petition to Cancel Form with supporting documentation. Log into the Housing Portal, go to the Housing Forms tab and complete the Petition to Cancel DocuSign form.

Guest Policy

Following guidance from the California Department of Public Health and the University, Housing and Residence Life does not allow guests in housing and within individual apartments to promote physical distancing as a precaution to reduce the spread of coronavirus. Housing and Residence Life has a priority to support the well-being of our residential students and staff, therefore the suspension of day-time and overnight visitation privileges will remain until further notice. For the safety of our community, we ask that you refrain from having guests in your apartments and in the residential community including other Cal State LA students.​

Roommate Conflicts

Living with people can be fun and challenging. We expect that roommates will share responsibilities and make compromises. If you experience challenges with a roommate, we recommend talking with them about it first. If the situation doesn’t improve, speak with your Resident Assistant. In some cases, situations will be escalated to the Residence Life Coordinator for help.

Student Conduct Process

Housing and Residence Life strives to take an educational approach to student discipline. This includes providing information that residents need in order to function effectively as responsible members of the community. In the event that a resident chooses to violate housing policies, the Housing Services Staff will take quick action to hold them accountable for their behavior. This is done both to assist the student in their personal development and to maintain the integrity of community living. The following information describes the rights, responsibilities and procedures of the resident and the Housing Services Staff in addressing inappropriate behavior and violations of housing policies.

To learn more about the Student Conduct Process, visit our Student Guide.

Work Orders

If something in your apartment needs repair, please fill out a Work Order. Create a separate Work Order for each issue in your apartment.

Emergency Phones

Emergency Phones are yellow posts with a blue light and are located throughout the housing complex. These non-dial phones are directly linked to the University Police and may be used in the event of an emergency.

Lost Keys & Lockouts

If a resident has lost their keys, they must immediately report it to the Office of Housing and Residence Life to ensure the safety and security of the resident’s apartment. Lost keys may result in a charge of up to $88.

If you are locked out during normal business hours, contact the Housing and Residence Life Office. If it is after 6 p.m. or on the weekends, call the Resident Assistant on duty in your area.
 

Resident Assistant on Duty for the Apartments	323-343-4807
Resident Assistant on Duty for South Village, Tower 2	323-612-8744
Resident Assistant on Duty for South Village, Tower 3	323-308-8206

Forgetting your keys and getting locked out more than three times during the academic year may result in disciplinary action and charges. Fees per academic year are as follows:

Number of Times Locked Out	Cost
Up to three	No charge
Four	$10
Five	$20
Six	$30
Additional $10 charge for every lockout thereafter.

Police Station

The Public Safety Police Station is located on the south end of campus (north end of lot 1).

If you would like to contact the Police Station or Public Safety, call 323-343-3700.

Public Safety Escort Service

Our University Police's Public Safety Escort Service provides a personal student escort service for students, faculty, staff and visitors, 24/7. This free service is available to you at night and when walking to parking lots or to the housing complex. Making use of this service can greatly improve your personal safety.

Please call 323-343-3700 for more information.

Resident Assistant on Duty

If you are experiencing an emergency or are locked out of your apartment after 6 p.m., you can reach the Resident Assistant on Duty in your area.
 

Resident Assistant on Duty for the Apartments	323-343-4807
Resident Assistant on Duty for South Village, Tower 2	323-612-8744
Resident Assistant on Duty for South Village, Tower 3	323-308-8206

Safety Precautions

Please take these precautions to keep our community secure:

• If you have a door or window that doesn’t lock, please let us know immediately and complete a Work Order.
• Please make sure that all doors and windows are closed and locked. Always check before you leave for the day and go to sleep at night.
• Secure your personal items in your bedroom and lock the door when you leave. Remember that your roommates may or may not be responsible in securing the apartment before they leave.
• Never loan your personal apartment key to anyone (including your roommates): it is a policy violation to do so.
• Be aware of your surroundings, particularly at night, in and around campus. You may call the Eagle Patrol to escort you to and from classes or your vehicle.
• If you have concerns, contact your Resident Assistant. Report all suspicious activity to the Campus Police at 323-343-3700.

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