By choosing to live on campus, you have opened the door to numerous opportunities, which will serve you well in all facets of your life.
On this page, we provide essential information for you to learn about your housing community and your responsibilities as a community member.
Basketball & Volleyball Courts The basketball and volleyball courts are located in Phase II, behind Building 5. Lights turn off at 10 p.m. To check out equipment or balls, visit the CC. Community Center (CC) The Community Center (CC), located in Phase I, is a resource office where you can find out what's going on in the community. You can also check out equipment to play ping-pong or pool in the Game Room or a vacuum to clean your apartment. At night and on the weekends, when the Office of Housing and Residence Life is closed, a Resident Assistant is usually at the CC to help answer questions. Weekday daytime hours vary, so see the posted schedule. Evening hours, Monday through Friday, are 5 to 10 p.m., and the CC is open on the weekends from 1 to 10 p.m. Computer Lab The Computer Lab is located in the Phase I Community Center. It has 10 computer stations, which are equipped with USB ports, as well as a scanner and printer. Weekday daytime hours vary, so see the posted schedule. Evening hours, Monday through Friday, are 5 to 10 p.m. and weekend hours are from 1 to 10 p.m. Game Room The Game Room, located in the Community Center (CC), has a television and a number of board games as well as a pool and pingpong table. It is open on weekdays from 5 p.m. to 10 p.m., and weekends from 1 p.m. to 10 p.m. Daytime and summer hours may vary, so see the posted schedule. If you have any questions, stop by the Game Room or call 323-343-4800. DIRECTV & Movie Streaming We offer DIRECTV satellite service to residents at no extra charge. (Residents must provide the television and hook up may require a coaxial cable.) See our DIRECTV Channel Guide for all the channel listings. Visit movies.calstatela.edu to see the hundreds of movies and TV shows that you can stream for free while on campus. We recommend using Google Chrome. For mobile devices, download the free Swank app. If you have a film you'd like us to feature, send us an email at [email protected] Internet Service Wireless internet is available 24/7 in all apartments and throughout campus at no extra cost. Log in with your Cal State LA student information to access Wi-Fi. Personal routers interfere with the campus internet and are therefore prohibited. Laundry Facilities Washing machines and driers are available throughout Phase I, II and at the Golden Eagle Apartments (GEA). Machines only accept debit or credit cards. For best results, we recommend high-efficiency detergents to go with the high efficiency machines. You may check on the status of your laundry from your computer or cellphone by logging into Wave Vision. The fees are as follows: Mail and Packages Where do I pick up mail and packages? When can I pick up mail and packages? Monday – Friday 1 – 4:30 p.m. Weekends Closed What is my mailing address? Can someone else pick up my package for me? Phone Service Two landlines are available per bedroom. If a resident would like a landline, they must establish service by contracting the services of an external service provider. We do not provide the phone service itself. See the Housing and Residence Life Office with questions. There are four pay phones on campus located in the following locations: King Hall Lobby, Library North Lobby, Administration Building Quad (to the right of Student Affairs 101), and the main walkway near the Administration Building. Renter's Insurance Protect your belongings with renter's insurance from GradGuard. Think Tank Think Tank is a study space for residents located in the Phase II Conference Room, serving free refreshments and snacks. Hours are Mondays to Thursdays from 5-10 PM. Utilities Water, trash, electricity and gas are included in your License Agreement. Vending Machines Beverage and snack machines can be found in the Housing Office Hallway and in the Community Center, accessible 24/7. A water machine is located by the Phase I Laundry Room. We are not responsible for money lost to the vending machines. For refund information, contact First Class Vending at 323-268-7632. Direct Deposit We encourage you to sign up for Direct Deposit to get your financial aid disbursement faster. It can be electronically deposited into a valid US checking or savings account. Visit Eagle Express Direct Deposit for more information. Financial Aid One method of paying for your housing fees is with financial aid. The amount financial aid will cover depends on how much you have been awarded and how much is left after your tuition and University fees are paid. Any remaining housing fees that remain after your financial aid has been applied, must be paid for by you. To contact the Financial Aid Office, visit the Financial Aid Office website. Payments License Agreement The License Agreement is the contract between a resident and Cal State LA that lasts for the duration of the resident's stay (a semester, academic year or summer). Cancellation Requests If you want to cancel your License Agreement or Meal Plan, you must submit a Petition to Cancel Form to the Office of Housing and Residence Life immediately. Overnight Guests Overnight guests are permitted to stay for three consecutive nights and no longer than nine nights total per semester. You must have permission from all the roommates in the apartment, then register your guests at the Community Center in Phase I. Failure by a Licensee to secure approval for overnight guests is grounds for disciplinary action, including being charged the daily rate for each day that a non-approved guest resides in the Licensee’s apartment. All overnight guests must comply with all housing regulations. Residents are responsible for the conduct of their guests and any damages caused by their actions. Roommate Conflicts Living with people can be fun and challenging. We expect that roommates will share responsibilities and make compromises. If you experience challenges with a roommate, we recommend talking with them about it first. If the situation doesn’t improve, speak with your Resident Assistant. In some cases, situations will be escalated to the Resident Director for help. Student Conduct Process Housing and Residence Life strives to take an educational approach to student discipline. This includes providing information that residents need in order to function effectively as responsible members of the community. In the event that a resident chooses to violate housing policies, the Housing Services Staff will take quick action to hold them accountable for their behavior. This is done both to assist the student in their personal development and to maintain the integrity of community living. The following information describes the rights, responsibilities and procedures of the resident and the Housing Services Staff in addressing inappropriate behavior and violations of housing policies. To learn more about the Student Conduct Process, visit our Student Guide. Work Orders If something in your apartment needs repair, please fill out a Work Order. Create a separate Work Order for each issue in your apartment. Emergency Phones Emergency Phones are yellow posts with a blue light and are located throughout the housing complex. These non-dial phones are directly linked to the University Police and may be used in the event of an emergency. Lost Keys & Lockouts If a resident has lost their keys, they must immediately report it to the Office of Housing and Residence Life to ensure the safety and security of the resident’s apartment. Lost keys may result in a charge of up to $88. If you are locked out during normal business hours, contact the Housing and Residence Life Office. If it is after 5 p.m. or on the weekends, call the Resident Assistant on duty at 323-791-4056. Forgetting your keys and getting locked out more than three times during the academic year may result in disciplinary action and charges. Fees per academic year are as follows: Police Station The Public Safety Police Station is located on the south end of campus (north end of lot 1). If you would like to contact the Police Station or Public Safety, call 323-343-3700. Public Safety Escort Service Our University Police's Public Safety Escort Service provides a personal student escort service for students, faculty, staff and visitors, 24/7. This free service is available to you at night and when walking to parking lots or to the housing complex. Making use of this service can greatly improve your personal safety. Please call 323-343-3700 for more information. Resident Assistant on Duty If you are experiencing an emergency or are locked out of your apartment after 5 p.m., you can reach the Resident Assistant on Duty at 323-791-4056. Safety Precautions Please take these precautions to keep our community secure: Amenities & Services
Machine
Cost per Load
Washing Machine
$1.25
Dryer
$1.00
Stop by the Phase II Housing Office with a picture ID and let us know you want to check mail and pick up packages.
Monday - Friday from 1-4:30 p.m. We are closed on the weekends.Day
Time
How do I know if I have mail and packages?
Your first and last name (not a nickname or family member's name)
5300 Paseo Rancho Castilla
Apartment #_______
Los Angeles, CA 90032
No. You must be present to pick up your own package with a picture ID.Financial Information
Policies & Procedures
Safety & Security
Number of Times Locked Out
Cost
Up to three
No charge
Four
$10
Five
$20
Six
$30
Additional $10 charge for every lockout thereafter.
