Zoom Accessibility

Live Automatic-Transcription is now available in Zoom.

A new accessibility feature exists for all Zoom accounts; automatic machine-generated live captions. Although machine-generated captions are not of sufficient quality for an official accommodation request, in many instances, they can enhance meetings or webinars and allow participants to follow along more easily.

Enabling Auto-Transcription as the meeting host

Meeting hosts can enable this function in a Zoom session. Activate the new “CC Live Transcript” button on the toolbar, and on the menu that appears, choose to “enable Auto-Transcription.”

Enabling Auto-Transcription as the meeting host. Click CC Live transcript button on the meeting toolbar, and then Enable Auto-Transcription from the menu.

Participant Options

  • Participants can view a full transcript on the right side of their screen by selecting "Live Transcript," then "View Full Transcript."
  • To hide the captions but keep the transcript, select the “Hide Subtitle” option. 
  • To save the transcript, click “Save Transcript” at the bottom of the transcript window to generate a plain-text export.

When to Choose High-Quality Captions

There are occasions when you should employ high-quality captions for live events and recorded video:

For live events such as webinars:

  • If you have an individual in your course who is Deaf or Hard of Hearing
  • If you have a request from an individual attending an upcoming event
  • If the event is a high profile
  • If you are unsure who will attend, and the event is open to anyone.

For pre-recorded video:

  • If the video will reside on the university website, LMS, or is otherwise publicly displayed or available

When advertising events, add a statement to the event marketing materials that encourages anyone who requires accommodation to participate to contact you 72 hours in advance of the event so that you can arrange for captioning. Request high-quality captions by completing the Caption Request form. There is more information about captioning and audio accessibility on our audio and video webpage.