Cal State LA Community Collective Care

Cal State LA Community Collective Care

As we grieve the tragic loss of life in Monterey Park, we want you to know that you are not alone. The University community is here to support you.

The events listed here are offered by Cal State LA Community Collective Care, a collaboration between the Cross Cultural Centers, Counseling and Psychological Services, the Office of Diversity, Equity, and Inclusion, Associated Students, Inc., the University-Student Union, and others on campus.

Resources for Families in Our Campus Community

For family members of students and our surrounding community, Counseling and Psychological Services (CAPS) has created the following community resource referal list.

We realize that you may come across barriers or challenges in identifying support, if so, please contact CAPS at 323-343-3314 to request assistance.

ASK FOR HELP

Call 911 and/or go to the nearest emergency room.

You may search for a provider or clinic using your health plans provider search platform or contact your health plans/insurance member services line to identify benefits and request referrals for mental healthcare services such as counseling services or search for a provider or clinic using your health plans provider search platform

Member services contact number and website (often can be found on the back of your health plan/insurance card)

Your health plan ID card may have a separate number for behavioral healthcare and medical services

Contact information for Common Commercial or Employer sponsored Healthcare Plans:

Medi-Cal Insurance LA County- has multiple managed care plans and a straight Medi-Cal plan. If you are not sure what health plan you have, look at your plan ID card or contact Health Care Options to identify your health plan

1-800-430-4263. Your Medi-Cal behavioral health services provider contact information is noted below.

For example, if you have a Health Net Medi-Cal plan, then you should contact MHN at 800-444-4284 to obtain information about your behavioral healthcare coverage.

Medical Services Health Plan Behavioral Health Services (BHS) Provider Contact for BHS Provider Website

Health Net

1-800-675-6110

 MHN

800-444-4282

https://www.mhn.com/

Health Net – Molina

(888) 665-4621.

Molina

1-888-665-4621

Select quick tools- then find a provider from this link: https://www.molinahealthcare.com/members/ca/en-us/mem/medicaid/medicaid.aspx

L.A. Care

1-866-977-8875

(TTY 711)

Beacon Health Options

1-877-344-2858

In the drop-down menu type LA Care and select LA Care Medi-Cal option

https://www.beaconhealthoptions.com/find-a-provider/.

L.A. Care- Anthem

1-800-227-3238

(TTY 711)

Anthem

888-831-2246 (select 1, then option 2)

Select search for Medi-Cal Providers:

https://mss.anthem.com/california-medicaid/care/find-a-doctor.html

L.A. Care – BSC Promise

1-800-605-2556

(TTY 711)

Beacon

855-765-9701

In the drop-down menu type LA Care and select LA Care Medi-Cal option.

https://www.beaconhealthoptions.com/find-a-provider/

L.A. Care – Kaiser

1-800-227-3238

(TTY 711)

Beacon

LA Kaiser 323-780-2621

As a Medi-Cal recipient t you may only join the Kaiser health plan if you were a previous Kaiser member and must do so within 6 months of applying for Medi-Cal by calling the Kaiser Medicaid Assistance program

1-800-557-4515.

You may contact one of the following agencies for lower cost services and/or to apply for health insurance.

Los Angeles County Department of Mental Health – Access Line

Locations Across Los Angeles County

1-800-854-7771

Psychiatry and Counseling Service Referrals

St John's Well Child & Family Clinc

https://www.wellchild.org/

Multiple Locations across Los Angeles County

323-541-1411

Medical, Counseling and Psychiatry services available on sliding scale fee according to income

LA County Medi-cal Members- Substance Abuse Services Hotline (SASH)

1-844-804-7500 to obtain referrals inpatient and outpatients substance use treatment 24/7

Substance Use Treatment referrals for in patient and outpatient services

Substance Abuse & Mental Health Services Administration

https://www.samhsa.gov

1-800-662-HELP (4357)

Free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders

Where can I apply for a low-cost or free health plan for myself and/or my family?

www.coveredca.com or 1-800-300-1506

Covered CA provides financial support for various health plans for qualifying individuals and families. *You can also apply for Medi-Cal on the Covered CA Website

Calling to schedule an appointment or inquire about services:

Hello, my name is __________ and I would like to schedule an appointment for ___________ (example, counseling or psychiatry services) or obtain information on the services available.

My health plan is ________ (example: LA Care Medi-Cal or Anthem Blue Cross) or I don’t have health insurance currently, do you have any lower cost or sliding scale fee options. Once you get a live staff on the line and share why you are calling, generally any other questions the live clinic staff has for you will be asked to you directly and the conversation will be guided as such.

If you are not ready to schedule an appointment, you can call to request more information and some providers will allow you to re free consultation (about 10 - 15 minutes) prior to scheduling an appointment to allow you to better determine if the two of you may work well together to meet your needs in which you may ask for during your initial phone call.

You can share your preferences such as a counselor that has experience in grief support and depression. Each clinic you contact will vary in how they may schedule your appointment.

You generally will be asked for further information like your full name, date of birth, the plan subscriber name (this will sometimes be you’re the person who you receive your insurance from such as a guardian or spouse), and your health plan information. At times your first conversation with a mental healthcare provider may be just to obtain your contact information, in which a scheduler will contact you later to schedule an appointment after they have verified your health plan information and coverage.

You may be asked for information like why you are seeking services i.e.. school stress, anxiety, etc. You may also share with the intake staff any provider preferences you may have like male or female that has experience with bipolar disorder or is LGBT allied etc. Generally, the goal of these type of questions of get a better understanding of what therapist may work best with you and to ensure that the clinic you have contacted can meet your needs.

Please do due diligence to avoid receiving any uncovered health and behavioral health care services or surprise billing, you are strongly encouraged to contact your health plan and potential provider to verify that your plan is accepted, services/treatment is/are covered and/or urged to find out ahead of your appointment your good faith estimate for services.

If the provider isn’t available, you can leave a voicemail stating your name, the reason why you are calling, your health plan name, and a good contact number that you can be reached at, it can be helpful to state your contact number 2 times to ensure that it is retrieved accurately.

After scheduling an appointment and meeting with your provider, you may find that the provider is not a good fit for your needs, you can switch providers, you do not have remain with that provider once you have selected a provider.

*For Medi-Cal plan members, often you will find that the PCP (primary care Physician) or clinic name listed on your plan ID card provides behavioral health services or is able to provide you with a referral for behavioral health services.

Please do due diligence to avoid receiving any uncovered behavioral health care by contacting your health plan (phone number usually located on the back of your health plan/insurance card) and potential provider to verify that your plan is accepted, and services/treatment is/are covered

Cal State University Los Angeles and our Counseling and Psychological Services office hope this information will assist you in identifying mental health support. Please be advised that the resources we have listed are not affiliated with the college. The Counseling Center assumes no liability in the event you are not satisfied or helped by a community therapist or resource.

Please do due diligence to avoid receiving any uncovered health and behavioral health care services or surprise billing. You are strongly encouraged to contact your health plan and potential provider to verify that your plan is accepted, services/treatment is/are covered and/or urged to find out ahead of your appointment your good faith estimate for services.