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Emergency Notification

Deaf and Hard of Hearing Services

The Office for Students with Disabilities provides reasonable accommodations in in-person and online classes for students who are deaf or hard of hearing (DHH). Accommodations may include‚ but are not limited to:

  • American Sign Language (ASL) interpreting
  • Real-time captioning services
  • The use of closed caption on all media
  • Notification to faculty regarding use of frequency modulation (FM) systems.

The role of real-time captioners and interpreters in the classroom is to provide students with access to content that is delivered by spoken words and sound. In order to receive timely DHH services‚ students eligible for DHH accommodations should do the following each semester:

  • Request the accommodation using the OSD Online Services (AIM)
  • For custom requests, please use the OSD Online Services (AIM) to submit custom requests at least two weeks prior to the date services are needed.

For additional questions regarding DHH services, please contact OSD.

Using Real-time Captioning in Zoom

For students who need captioning services, we arrange the accommodation on Zoom with your instructor:

  • Your instructor will need to email a Zoom link to [email protected], along with the class subject, number and section number (i.e. COUN 1200.001).
  • Once we have the link, Delmis will share it with the captionist assigned to your class.
  • Once in the class:
    • Your captionist can identify themselves by sending you a direct message in the chat feature, which is marked ‘private’ in Zoom.
    • We ask them to write CART next to their name.
    • Look for them in the Zoom meeting participant list and send them a direct message through the chat feature:
      • Click ‘everyone’ in chat box, look for your service provider’s name and click their name to message them directly. You should see the word ‘private’ in red notifying you that you are only communicating with them.
    • You will be able to click the closed caption option at the bottom of the main meeting window to view closed caption and participate in the class.
    • From a laptop or iPad the closed caption option may be at the top or sidebar.

Using ASL Interpreting in Zoom

For students who need interpreting services, the Zoom platform will be most feasible to meet accommodation needs. Please follow these steps:

  • Your instructor will need to provide the Zoom link to [email protected], along with the class subject, number and section number (i.e. COUN 1200.001).
  • Delmis will share the link with the interpreter assigned to your class
  • Once in the class, the interpreter can identify themselves to you by sending you a direct message in the chat feature, which is marked ‘private’ in Zoom.
  • Once they are identified you will select their userbox, double click or right-click and select ‘pin’ which will allow you to see them in full-screen mode. 

There is no breach of confidentiality if the other students are able to see the captionist or interpreter as this would be the same experience for them if they were in the class. The student can communicate with the interpreter privately via chat if and when necessary.

In case one of your instructors asks, OSD does not provide video captioning. For more information on video captioning, please visit: https://www.calstatela.edu/accessibility/audio-and-video

If you have any questions, please contact [email protected].