FAQ

COVID Safety

This COVID-19 thing is everywhere. How will that impact Orientation?

As a result of the COVID-19 public health situation and in accordance with city and state social distancing guidelines, Golden Eagle Orientation will be completely remote. This means that instead of meeting in person, students will participate in a series of online sessions to prepare them to enter in the upcoming semester:

  • Pre-Orientation
  • Remote Orientation
  • Academic Advisement and Registration

We appreciate your patience as we continue to navigate this evolving situation.

Attendance Requirements

Do I have to attend Orientation?

Yes. Golden Eagle Remote Orientation and Academic Advisement are mandatory for all new freshmen and transfer students and returning students.

But I'm a returning student (not a transfer or a freshman). Do I still have to attend Orientation?

Yes. If you were required to reapply to the University, then you will be required to participate in Remote Orientation. Keep in mind that while the campus may not be completely new to you, there are some things that may have changed since you were last enrolled, including resource information, office locations and the quarter to semester conversion. Additionally, depending on when you were last a student, there may be specific guidelines you need to follow on your path to timely graduation.

Signing Up

How/when do I sign up for Orientation?

Conditionally admitted students who have cleared the Enrollment Confirmation Deposit (ECD) will receive an email with instructions on how to sign up for one of the Golden Eagle Remote Orientation sessions. You may also access the Orientation reservation site from your Student Portal, under the "Orientation Reservations" icon.

When is the deadline to sign up for Orientation?

The Priority Sign-Up date for Orientation this year is Friday, May 28, 2021. Please try to complete your reservation by this time to ensure that you do not miss out on any important communications. However, if you are not able to complete your reservation by this time, you will continue to have access to the reservation system and can complete the reservation process when you are able to do so.

The system is saying "unmatched imported student registration attempt," what do I do?

If you recently paid your ECD, it takes approximately 3 to 4 business days to import your information to the Orientation reservation system. If it has been over a week, and you receive the same message, please email us, include your CIN, and we will help troubleshoot the issue.

I paid the Enrollment Confirmation Deposit, but I still haven't received an email about Orientation. Why is that?

You will only receive an email invitation for Golden Eagle Remote Orientation if you are required to attend. Post-Baccalaureate, graduate, and Downtown LA campus students, as well as freshmen participating in the Summer Bridge or Early Entrance Programs, are not required to participate in Golden Eagle Remote Orientation.

  • If you've cleared the ECD, and you still haven't received an email regarding Orientation, you may want to check to be sure your ECD payment has posted to your bank account. If it has not, then it may not have been credited to your student account yet. 
  • If it has, please check your SPAM or JUNK folders in your email, as it is possible that the email was sent, but was misdirected. 
  • Lastly, if you have cleared your ECD requirement and the email is not in your junk/spam folders, you can also check your Student Portal for the link to the Orientation Reservation system.

If none of these solutions work, please contact our office with your name and CIN so we can help troubleshoot. 

Cost/Payments/Refunds

How much does it cost to attend Orientation?

The Orientation Fee is $70. You will have two options for completing your payment:

  • Pay the $70 fee in one installment at the time you select your Orientation date
  • Pay the $70 fee in two installments of $35 each; the first installment will be due at the time you select your Orientation date, and the second installment will be due after the start of the semester

If you have any other questions about the fee or need any additional assistance in meeting this requirement, please contact our office. 

Can I pay Cash/Check/Money Order?

The Cashiers' windows are currently not open; however, they have a dropbox outside the Cashiers' Office to the left of Window #1 at the Administration building. Students can drop off check/money order payments. Please attach the name and CIN of the student and specify that it is for Orientation. For cash payments: Students can make cash payments with the Cashiers' Office by calling (323) 343-3630 and schedule an appointment. We do ask that you use another payment method if possible.

If my admissions status changes, will I receive a refund for the Orientation fee?

Orientation Fee refunds must be requested in writing prior to the posted deadline. To be eligible, you must meet the following criteria:

  • You must submit your request in writing (via email) no later than Friday, August 20, 2021, for fall 2021, or Monday, January 31, 2022, for spring 2022
  • You must not have already participated in Golden Eagle Remote Orientation

If you are rescinded or choose to withdraw your application after you participate in Golden Eagle Remote Orientation, you will unfortunately not be eligible for a refund. 

Refunds are not automatic; they are paid by check and are mailed to the address on file for you. Refund processing and mailing can take 14-21 business days.

Will Financial Aid cover my Orientation fee or ID card?

No, Financial Aid does not cover the Orientation Fee or the Golden Eagle One Card (school ID) fee.

Course Registration

 

How will I know what classes are available?

You will learn about the specific courses you should be taking during your group advisement session with your college's academic and/or department advisors. You may also view available classes and learn more about the course enrollment process on the GET website.

Will I receive individual help to select my classes?

New Student Advising and Registration will take place in a small group setting and in a virtual environment. You will receive an invitation to this session in your Cal State LA email about one week before your Orientation date. Be sure to complete the Pre-Orientation, and bring any questions about classes you have with you to your group advising session in order to get the most out of your appointment. After your New Student Advising and Registration session, advisors will be available to assist you in making changes to your schedule.

What if I need to change my major?

You will not be able to change your major before you participate in Remote Orientation. This means you will need to attend the Orientation session that corresponds to the major you selected when you applied to Cal State LA.  But when you attend New Student Advising and Registration, an advisor will be able to help you change your major if you are a first-year student. Note that transfer students are expected to pursue the major into which they were accepted.

Orientation Details

May I have a guest with me?

We will not be hosting in-person Orientation sessions for students or for parents and family support members. While you may choose to allow a parent or family support member to "sit-in" on the Remote Orientation, they will not be able to participate.

Parents and family support members interested in learning more about your new college journey can be invited to participate our in Parent and Family Support Member Portal. If you would like your parent or family support member to have access, please provide their contact information during your Orientation reservation.

How long is Orientation?

Orientation will have multiple online components. They are:

  • Pre-Orientation, which should take you about 90 minutes to complete;
  • Remote Orientation session, which will last approx. three hours over Zoom; and
  • Summer Launch, which is an optional program you can attend and lasts about 90 minutes

You will also need to meet with your academic advisor in a small group to receive information about which classes to select and how to register for the fall semester; this will take between 60-90 minutes.

These meetings will take place on different days, so be sure to keep the different confirmation emails separate on your calendar.

Still Have Questions?

Contact us at [email protected]