Laptop Loan Program

A close up of three boxes of ThinkPad laptops.

Equipment Setup Instructions

After you’ve received your equipment, refer to the Equipment Setup Instructions page for information on your laptop. You will receive an email receipt with the due date from our University Library system confirming you have checked out your equipment. This email will be sent to the preferred email you have listed on your GET account.

If you have any questions or need assistance with this program, please email [email protected].

If the equipment is not functioning as intended or is defective in any way, please follow the steps below. Please note, there is no guarantee of replacement for lost or stolen items due to limited inventory.

Step 1: Troubleshoot

  • Laptop: For downloading software, visit Loaner Laptop Guides and Setup.
  • iPad: Call 877-218-1190 (AppleCare Enterprise Support) for any Apple product support including iPad (hardware and software) for free. Be prepared to provide iPad serial number at the back of the device and Campus Pin #3465.

Step 2: Submit a Ticket

  • By Online Ticket: Students may access ServiceNow by going to ServiceNow
    • Log in with your MyCalStateLA ID account
    • On the homepage, click on Can We Help You?, then click on Report an Incident   
    • Complete all fields with a red * and click Submit.
    • Refer to pages 5-7 of the ServiceNow Guide for detailed instructions on submitting a ticket online

OR

Please be sure that you are as detailed as possible when describing the issue and the following information must be included for each device:

  • Laptops:
    • Barcode/Serial Number (located on the box provided)
    • State Tag (located on the bottom of the laptop)
  • Hotspots:
    • IMEI/Serial Number (located on the box provided)
    • Hotspot Phone Number (located on the box provided)
  • iPads:
    • Barcode/Serial Number (located on the back of the device)
    • State Tag (located on the back of the device)
  • Apple Pencils:

Please return borrowed technology to the Office of the Dean of Students:
Office Location:  Student Services Building, 4th Floor, Room 4380.
Office Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m.

Technology Loan Return Deadlines

Graduated Student: Friday, August 16, 2024 is the final deadline if you graduated during the Summer 2024 semester.

Unenrolled Student: Friday, August 16, 2024 was the due date if you are not enrolled in classes for Summer 2024.

Continuing Student: You may continue to keep the borrowed technology until you graduate, or return equipment you no longer need.

Do I need to save the box the equipment came in?
Yes. Please save the box your borrowed equipment came in. You will need it when you return the item(s) you borrowed.

I selected a preferred pickup date/time but I can no longer make it, can I send someone in my place?
Yes, students may send a designee in their place to pick up or return equipment. Please be sure to email [email protected] to inform us at least 24 hours before your appointment time.
Include your name, CIN, and your selected preferred pick-up date/time along with the full name of the person who will be picking up the technology in your place.

If I signed up for the iPad, can I also pick up a laptop? And do I need to complete the Technology Loan Application form?
Yes, you are eligible for a laptop as well.  You do not need to complete a separate application form.  Just let us know when you pick up your iPad that would like to add the laptop to your checkout process.

My loaned technology was misplaced or stolen, what do I do?
Lost or stolen devices need to be reported to the Information Technology Services (ITS) department, by submitting a ServiceNow ticket.  Once the ticket is submitted, you will receive an incident report number (INC).  If you are seeking a replacement for the missing item, you will need to email The Dean of Students Office ([email protected]) and provide your INC number.

One or more items in my iPad bundle are damaged or lost, can I exchange them for new items?
Please call 877-218-1190 (AppleCare Enterprise Support) for any Apple product support including iPad (hardware and software) for free. Be prepared to provide iPad serial number at the back of the device and Campus Pin #3465.

AppleCare will not be able to repair or replace any damaged iPad, pencil, or keyboard after diagnostics. Please contact IT HelpDesk or submit ServiceNow ticket to report the issue and provide serial number, state tag, and description of the damage. Campus IT Support will review the ticket and will contact you for the next step.