Quality Assurance in Hybrid and Online Courses

Curious about hybrid and online course design? 

Hear from five of your faculty collegues as they share their experiences designing and developing successful hybrid and online courses. 

Interested in building a hybrid or online course? Check out our Desiging Online Courses (DOC) Program!

Quality Matters (TM)

Cal State L.A., along with the CSU system is a Quality Matters (QM) subscriber.  QM is a faculty-centered, peer review process that is designed to certify the quality of online courses and online components.  QM has received national recognition for its peer-based approach to quality assurance and continuous improvement in online education.  More information on Quality Matters Program can be found at their website.

QM offers FREE webinars called QM Success Stories to subscribers.  All Cal State LA faculty can create a free QM account affiliated with our institution.  For instructions on creating a MyQM account, please click here.  Our institution is listed as "California State University-Los Angeles" (no spaces).  Please ensure you use your Cal State LA email address to create a QM account.  The campus QM coordinator will verify your details and approve your account.

QM offers a variety of workshops for faculty professional development:

Teaching Online: An Introduction to Online Delivery (TOL)

This workshop explores the basic components of online course delivery.  Participants will be introduced to differences between traditional face-to-face learning and online learning, the instructor’s role in the online classroom, the importance of getting (and keeping) students engaged, and methods of facilitating online discussions using the discussion board.  Instructors, administrators, instructional designers, and peer reviewers may all find the workshop of interest.   Participants should expect to spend at least 8-10 hours per week to successfully complete this two week fully online workshop. 

Designing your Online Course (DYOC)

This workshop includes an overview of the QM Rubric and provides a framework for participants to design an online course plan. An integral element of the workshop is exploration of the eight General Standards of the QM Rubric, focusing on learning objectives and overall course alignment.  Participants will complete a Module Planning Worksheet to design one module of an online course. The worksheet includes course and module learning objectives, assessments that align with the learning objectives, instructional materials that support the learning objectives and activities, and tools and media that enhance student interaction with classmates, content, and the instructor.  Participants can expect to spend about 8-10 hours per week to successfully complete this two week fully online workshop.

Note: Participants will be working on a portion of an existing course throughout the session that will be redesigned into an online course component.

Designing your Blended Course (DYBC)

This workshop explores the eight General Standards in the QM Rubric and provides a framework to build a blended course. While QM recognizes that each institution will define "blended" in its own way, this framework will work with any combination of face-to-face and online elements. Participants use the QM Rubric to review key blended elements and develop a course development plan.  Participants can expect to spend about 8-10 hours per week to successfully complete this two week fully online workshop.

Note: Participants will be working on a portion of an existing course throughout the session that will be redesigned into a blended course component.

Applying the Quality Matters Rubric (APPQMR)

QM's flagship workshop on the QM Rubric and the process of using the QM Rubric to review online/hybrid courses. It is intended for a broad audience, including faculty, instructional designers, administrators, and adjunct instructors who wish to understand more about quality considerations in online and hybrid/blended course design.  Participants taking the fully online version of this workshop should expect to spend at least 15-20 hours on activities during the two week duration.  Participants taking the face-to-face training will spend 7.5 hours in the training session.

Improving Your Online Course (IYOC)

This workshop explores the QM Rubric and provides a framework to improve the quality of online courses. Participants use the QM Rubric to review their own online courses and develop a course improvement plan. The content is based on the essential Specific Review Standards of the Quality Matters Rubric. Participants come away with a plan for course improvement.  Participants must have a pre-developed online/hybrid course prior to enrolling in this workshop.

If taken through Quality Matters, the workshop fee is $150. The CSU Chancellor's Office offers this workshop to CSU instructors for a $50 non-refundable fee. For information on CSU workshop dates and registration, please check their website.  

Online Learning Consortium

Cal State LA is also a member institution with the Online Learning Consortium (OLC).  OLC is a collaborative community of higher education leaders and innovators, dedicated to advancing quality digital teaching and learning experiences designed to reach and engage the modern learner – anyone, anywhere, anytime. OLC inspires innovation and quality through an extensive set of resources, including, best-practice publications, quality benchmarking, leading-edge instruction, community-driven conferences, practitioner-based and empirical research and expert guidance. The growing OLC community includes faculty members, administrators, trainers, instructional designers, and other learning professionals, as well as educational institutions, professional societies and corporate enterprises. Visit http://onlinelearningconsortium.org for more information.

As a member institution, Cal State LA faculty have access to webinars, online workshops, and other resources for a reduced price.  To create an OLC account:

  1. Use your Cal State LA email address to register for an account at https://auth.onlinelearningconsortium.org/login
  2. Once you are logged in, click on Membership & Affiliation in the left menu
  3. Click Select Your Organization and type "California State University - Los Angeles"
  4. Click on the star icon next to our institution name, then reload the page.  (There is no save button on this screen.)
  5. Once you reload the page, you should see our institution under Your Organization.

Some workshop that may be of interest for faculty include:

New to Online: Essentials Part 1, Getting Started

An essential component of successful online teaching is experiencing online learning for yourself.  This workshop will provide you with an important online learning experience as you explore the basics of online teaching and learning. You will learn the critical differences between online and face-to-face courses, including faculty and student expectations, role adjustments, and course design and evaluation. Your explorations will include research-based readings, presentations and discussions with other new online teachers.

New to Online: Essentials Part 2, Converting Your Course

Converting face-to-face classroom materials for use in an online course can be challenging. Decisions such as what formats to use and when to use synchronous or asynchronous strategies are an important part of course design.  In this workshop, you will develop strategies for migrating content from the face-to-face to the online environment. You will learn to determine when to use asynchronous or synchronous methods, and you will explore tools for easily converting various types of content into web-appropriate formats.

New to Online: Essentials Part 3, Course Design Basics

Your first foray into online teaching can be exciting, yet challenging, as you explore the many opportunities that online teaching presents. To take advantage of those opportunities, you’ll need a great online syllabus and some strategies for designing effective online learning activities. This workshop will help you identify important considerations in the design of both.

Quality Learning and Teaching (QLT) Program

The Quality Learning and Teaching (QLT) program was developed to assist faculty, faculty developers, and instructional designers to more effectively design hybrid and online courses.  In addition, the QLT program was developed to recognize and share exemplary practices in CSU hybrid-online courses.

QLT has been designed to assist three important aspects of quality online education:

  1. Create a useful evaluation tool that can help faculty develop quality hybrid/online courses
  2. Identify exemplary practices for teaching and learning through online courses
  3. Recognize faculty, programs, and campuses that are creating quality online courses

QLT includes detailed assessment instruments for hybrid and online courses. These instruments and their evaluation rubrics can be used by the instructor to perform a self-evaluation, by a colleague or staff member (e.g., Instructional Designer) to perform a peer-evaluation, or by students to give feedback on the course effectiveness from their perspective. QOLT supports the development of new courses, as well as the enhancement of existing courses.

The CSU Chancellor's Office offers two QLT workshops for CSU faculty:

Introduction to Teaching Online Using the QLT Instrument

This course is an introduction to the pedagogies and strategies of successfully teaching in blended-online formats, weaving the 10 sections of the CSU QLT instrument throughout. This course is intended for anyone who is interested in and/or plans to teach a blended or online course. Participants can expect to engage in helpful discussions with their peers from other CSUs and share best practices for creating quality blended-online courses that align with their student learning outcomes.

Reviewing Courses Using the QLT Instrument

This course provides an in-depth experience with the QLT instrument and how to use objective-based examples to support reviewing and informing blended-online courses. Participants will engage in hands-on experiences using the QLT objectives to rate elements of a sample course, learning how to write helpful recommendations, and discussing examples of setting up a peer-review process on their campus. This session is for those looking to use the instrument for a self- and/or peer-review.

For more information on QLT workshop dates, and to register, please click here to find more information on QLT. QLT workshops have a nominal $25 registration fee to cover learning materials.

Call for Participation


Currently there is no Call for Participation. Please check back for future Calls.

Further Resources


CSU Quality Assurance Website

CSU QLT Instruments