Survivor Assistance at the Student Health Center

Call 911 in an Emergency or if You or Someone Else is in Imminent Danger

Caution: Please take care when searching for resources. Phone, tablet, computer and other device activity may be monitored. Visited websites may be tracked or viewed by another person. It may be safer for victims and survivors to obtain information using a device a perpetrator does not have potential access to. 

For more information, review the National Domestic Violence Hotline page on Tech and Social Media Safety. The Hotline can also be contacted at 800.799.7233 or 800.787.3224 (TTY) for assistance.

Federal and California laws and CSU/Cal State LA policies prohibit dating and domestic violence, sexual violence and stalking. This prohibition applies to students, employees, and others. These laws and policies apply to conduct both on and off-campus.

Campus sanctions include suspension, expulsion, and employment termination. Perpetrators may face arrest and criminal prosecution. Offenders may have to compensate victims for crime and misconduct related expenses.

Survivors and victims have numerous rights granted by federal and state laws. These rights include fair treatment, confidentiality and campus-based accommodations.

An Important Notice About Our Services

To support physical distancing and reduce potential exposure to students and staff during the ongoing COVID-19 pandemic, Student Health Center (SHC) hours and on-site operations are temporarily modified. 

Telehealth Services

The SHC is now offering telehealth services. Telehealth allows students to have access to remote assessment, advice, and treatment by a medical provider; counseling services by a Counseling and Psychological Services counselor; and psychiatric care.

Telehealth is provided in addition to on-site services Monday-Thursday. Only telehealth is provided on Fridays when the SHC facility is closed and on-site services are not available.

Monday-Thursday: On-site and Telehealth Services

Service Hours

  • 8:30 a.m.-4:30 p.m.

How to Obtain Services

  • To access on-site or telehealth services, please call (323) 343-3300 prior to visiting the SHC. To protect you and health center staff, the SHC will determine if an in-person visit is necessary. On-site laboratory, pharmacy, and X-ray services are available Monday-Thursday.

Friday: Telehealth Services Only

Only telehealth is provided on Fridays when the SHC facility is closed and on-site services are not available. On-site laboratory, pharmacy, and X-ray services are not available on Fridays.

Service Hours

  • 8:30 a.m.-4:30 p.m.

How to Obtain Services

  • Please call (323) 343-3300. Follow the prompts and leave a message with a call-back number.
    • A nurse checks messages regularly during service hours and returns calls.
    • If needed, students will be connected with a medical provider, counselor, or psychiatrist.

Physical Exam, Laboratory, Pharmacy and X-ray Services

If students require an urgent physical exam, lab test or x-ray, they will be referred to a local health care facility. Please note that all charges associated with outside health care are the students’ responsibility.

For non-urgent medical issues, students will be advised to obtain services at the SHC during its on-site hours, Monday-Thursday, 8:30 a.m.-4:30 p.m.


If necessary, prescriptions may be called in to local retail pharmacies by the on-duty medical provider or psychiatrist. Please note that all charges associated with filling outside prescriptions are the students’ responsibility.

Augmented Services are Temporarily Unavailable

The following augmented services are not available:

  • Chiropractic Clinic
  • Dental Clinic
  • Massage Therapy
  • Optometry Clinic

Contact Information and Service Hours

The Student Health Center offers confidential* services and resources for students who are impacted by dating and domestic violence, sexual violence and misconduct, stalking, and other crimes.

  • Call 323.343.3300 to schedule an appointment.
  • Services are available, subject to provider availability, during Student Health Center operating hours. The Student Health Center is closed evenings, weekends and University holidays.

    • Note: Due to the COVID-19 pandemic, Student Health Center hours are temporarily modified. For additional details, click on Student Health Center:
      • ​Monday-Thursday: On-site and teletherapy services
        • 8:30 a.m.-4:30 p.m.
      • ​Fridays: Teletherapy only
        • ​8:30 a.m.-4:30 p.m.

*Mandatory crime reporting may apply. If you have concerns regarding confidentiality, prior to disclosure please:

  • Ask your provider about their mandatory reporting obligations

Survivor Assistance Services at the Student Health Center

  • Advocacy services
  • Basic safety planning
  • Crisis intervention and counseling and psychological services
  • Medical care
  • Assistance with notifying law enforcement and campus officials

  • Referrals and connections to local community resources
  • Information regarding University reporting options and obligations
  • Information and resources

On-Campus Assistance & 24-Hour Hotlines

Specialized assistance is available through:

  • Cal State LA Title IX Officer/Deputy Title IX Coordinators

    • Title IX Officer
      • Aundreia Cameron, Director of Human Resources Equity and Diversity Policies and Procedures: ADM 606 • 323.343.3040 [email protected]

    • Deputy Title IX Coordinators
      • Anne Larson, Senior Associate Director for Intercollegiate Athletics: PE 105 • 323.343.5243 • [email protected]

      • Carol Roberts-Corb, Assistant Dean for Student Conduct: SA 115A • 323.343.3103 • [email protected]
  • Law Enforcement

    • Call 911 for emergencies
    • University Police: 323.343.3700

On-Campus Advocacy Services

An agreement with Peace Over Violence (POV) has established on-campus advocacy services available to students. Students who wish to meet with the POV Advocate on campus should contact the agency.

  • Note: To support physical distancing and reduce potential exposure to students and staff during the ongoing COVID-19 pandemic, on-campus services are temporarily unavailable. For advocacy services, please contact POV.
  • Peace Over Violence

    • Central LA: 213.626.3393

    • South LA: 310.392.8381

    • West San Gabriel Valley: 626.793.3385

    • LA Metro/Peace Over Violence Off Limits Sexual Harassment Hotline: 844.633.5464

Please note:

  • These services are not associated with the Student Health Center.
  • Students may also contact Peace Over Violence to seek services at their facilities. Students also have the option to seek services through other local agencies.

Basic Safety Planning

Call 911 in an emergency or if you or someone else is in imminent danger.

To help reduce risk of harm, safety planning can be extremely important. As safety needs vary depending on circumstances, consulting with a 24-hour hotline, law enforcement or the Title IX Coordinator is recommended.

If desired, basic safety planning is available through the Student Health Center by appointment by calling 323-343-3300.

Helpful safety planning strategies may be found through the:

Crisis Intervention & Counseling and Psychological Services

Crisis intervention counseling is available 24-hours a day through 24-hour hotlines. Ongoing counseling, support groups and other advocacy services are also available through local domestic violence and sexual assault survivor support agencies.

If desired, crisis intervention counseling is offered by the Student Health Center. Counseling and psychological services (CAPS) is provided by the Center’s licensed mental health professionals.

  • Call 323.343.3300 for an appointment.

Medical Care

Obtaining medical care after an assault is very important. Ideally, this care is obtained from hospitals or clinics that specialize in survivor assistance and forensic examination 24-hour hotlines can provide survivors with the locations of appropriate facilities.

Related medical services offered by the Student Health Center include: injury treatment; testing and treatment for sexually transmitted infections; emergency contraception; and referrals. These services are available by appointment by calling (323) 343-3300.

Important Notes

Obtaining medical services from hospitals or clinics that perform forensic exams* is especially important for sexual assaults that occurred within the preceding 120 hours. 24-hour hotlines can provide survivors with the locations of appropriate facilities. When crimes are reported to law enforcement, the responding agency will assist survivors with evidence preservation. For additional information on the forensic exam, visit the Rape, Abuse and Incest National Network's What is a Sexual Assault Forensic Exam?

Local facilities that perform the sexual assault forensic exam include:

  • Rape Treatment Center at UCLA Medical Center, Santa Monica: 1250 Sixteenth Street, Santa Monica, CA 90404 | Phone: 424.259.6000, extension '0' - request rape hotline from the hospital operator

California law requires health practitioners to report details of injuries resulting from domestic violence, sexual assault, and other crimes involving patients they treat to a local law enforcement agency. Questions regarding a provider's reporting obligations can be asked prior to disclosure.

*Sexual violence victims and survivors are entitled to obtain sexual assault forensic (evidence) exams at no cost even if they choose not to report incidents to law enforcement. For additional information, please see Evidence Preservation.

Law Enforcement and Campus Official Notifications

All crime victims and survivors are encouraged to report crimes and policy violations to law enforcement, University Police, the Title IX Officer (Office for Equity, Diversity and Inclusion), and/or campus security authorities. If requested, Student Health Center staff can assist survivors with these notifications and connect survivors with local support agencies.

Information, Resources and Referrals

Local domestic and sexual violence survivor support agencies and 24-hour hotlines provide specialized and case-specific safety planning, information, resources, care, support, and services.

Student Health Center staff provide general information, resources, care, and support, as well as providing referrals to victim and survivor support community resources. Staff also assist students with notifications to law enforcement and the Title IX Officer, if desired.

University Reporting Options and Obigations

Campus-Based Reporting Options

Student Health Center personnel can provide survivors with information on their campus-based rights.

Details are available in CSU Executive Order 1095 that accompanies the Cal State LA Title IX Notice of Non-Discrimination. This executive order identifies prohibited conduct. It also answers questions victims and survivors may have related to Cal State LA options - including reporting options.

Student Health Center Reporting Obligations

All Student Health Center (SHC) personnel are mandated child abuse and neglect reporters (as are ALL CSU/Cal State LA employees). In addition, depending on the role of the provider (e.g., psychological counselor, medical provider or health educator) who assists a survivor, elder abuse, suspicious injury, and other legally mandated reporting may apply.

Information may be found in the SHC Notice of Privacy Practices or by asking staff about their reporting obligations. Those with concerns may ask providers about their specific reporting responsibilities before disclosure — this allows survivors to decide how much information they want to share while still receiving assistance and support.

Help 24/7 ►  |  1in6 for Men Who Have Experienced Sexual Abuse or Assault National Domestic Violence Hotline  |  National Human Trafficking Hotline  |  National Sexual Assault Hotline  |  National Suicide Prevention Lifeline  |  National Teen Dating Abuse Helpline  |  Safe Helpline - Sexual Assault Support for the DoD Community  |  The Trevor Project Helpline for LGBT Youth (Ages 13-24)  |