An Important Notice About CAPS Services
To support physical distancing and reduce potential exposure to students and staff during the ongoing COVID-19 pandemic, CAPS hours and on-site operations are temporarily modified.
How to Make an Appointment
- Please call (323) 343-3300. Follow the prompts to speak to a CAPS reception staff. If no one answers, leave a message with a call-back number.
- CAPS staff check messages regularly during service hours and returns calls.
- If needed, you will be connected with a counselor or psychiatrist.
Temporary Service Hours
- Monday-Friday: 8:30 a.m.-4:30 p.m.
CAPS services are currently available through telehealth. Telehealth allows students to have access to remote counseling services by a Counseling and Psychological Services counselor. On-site services are provided on a case-by-case basis.
For additional details, please click on Teletherapy.
Reason for Appointment
When you call for services, you will be given an appointment for a brief assessment so that next best steps can be determined. If in the last two weeks you have experienced any of the following, please ask for a same day triage appointment:
o In the last two weeks thoughts of harming yourself
o In the last two weeks thoughts of harming others
o In the last two weeks trauma (such as sexual trauma, physical abuse, or the death of someone close to you)
o In the last two weeks being stalked or someone being violent with you
o In the last two weeks concern that a child is being sexually abused or neglected, an elderly or dependent person is being abused, or a Cal State LA student is suicidal or homicidal
o In the last two weeks hallucinations (hearing voices or seeing things)
o In the last two weeks diagnosis of a new serious illness
o In the last two weeks discharge from a psychiatric hospitalization
What You Can Expect During Your Initial Visit
When you make an appointment at CAPS, you will initially be seen for a brief assessment by a licensed psychotherapist. Each client’s current needs will be considered in developing a therapy plan. This is a collaborative process between you and your counselor.
The first meeting is used to:
a) briefly assess your level of risk,
b) clarify your reasons for seeking CAPS services, and
c) determine next best steps.
Mental Health Emergencies and After-Hours Care
Call 911 for all emergencies.
For urgent care during office hours or after office hours, please call CAPS 323-343-3300.
For on-campus emergencies, please call University Police at 911 from a campus phone; use the closest emergency phone ("blue light," non-dial, outdoor emergency phone); or call 323.343.3700 (on-campus extension 3-3700). Off campus, please call 911 or go to your nearest emergency room or hospital.
Non-Life Threatening Situations
If the situation is not life-threatening:
- Please call the 24-hour National Suicide Prevention Helpline at 800.273.TALK (8255).
- After-hours psychological assistance (e.g., crisis counseling, referrals) is available through the Los Angeles County Department of Mental Health Access Center 24/7 Helpline at 800.854.7771.
- Please text HOME to 741741, the Crisis Text Line.
- For mental health providers in your area, please click on the SAMHSA Behavioral Health Treatment Services Locator.