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Navigate Cal State LA

NAVIGATE Cal State LA (NAVIGATELA) is the primary student success system for advisors and support services. NAVIGATELA uses innovation and strategy to enhance coordinated care systems and proactive outreach efforts through data analytics. EAB’s Student Success Management System empowers the campus community to identify and eliminate barriers to student success and improve the student user experience.

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CONTACT EMT

Location: 5151 State University Drive, Los Angeles, CA

Building: Student Services Building 7380

Phone: (323) 343-5985

Email: [email protected]

Navigate LA Updates

Current Version (Strategic Care): 22.2.0.3

Version 23.1.1

Pillar: Strategic Care, Navigate Staff
Training Release Date:30 January 2023
Production Release Dates:6 February 2023 (Prod A) / 8 February 2023 (Prod B))
Summary:The Navigate Strategic Care 23.1.1 release features bug fixes.

New

 

Enhanced

 

Fixed

Appointment Campaigns

Fixed an issue where campaign availabilities were not showing on the last day of an Appointment Campaign that had a date range of more than one month.

Appointment Center

Fixed an issue where the available slots for the group appointment were showing incorrectly when a group appointment's slots were decreased when edited and then increased in a subsequent edit.

Enrollment Campaigns

Fixed a problem where in some cases, a recipients list would not load for an existing Enrollment Campaign.

Reports

Fixed a problem where in some cases, a recipients list would not load for an existing Enrollment Campaign.

User Settings

Fixed an issue where the default Student Profile tab was set to Appointments rather than Overview. The default tab should now be Overview.

Version 23.1.0

Pillar: Strategic Care, Navigate Staff
Training Release Date:17 January 2023
Production Release Dates:23 January 2023 (Prod A) / 25 January 2023 (Prod B)
Summary:The Navigate Strategic Care 23.1.0 release enables the Student Self Alert feature, also known as Hand Raise, for partners with Smart Guidance. We also continue to make various fixes to the platform. Navigate Strategic Care 23.1.0 is scheduled to be released on January 17th, 2023 to Training, on January 23rd to Prod A, and in general on January 25th, 2023.

New

Alerts
Student Hand Raise in Navigate

Student Hand Raise, also called Self Alert allows students to “raise their hand” by issuing alerts on themselves, using the Navigate Student app on desktop or mobile. This functionality is available to partner institutions that have a Smart Guidance or Core partnership where students log into Navigate through a Navigate URL. Your institution can configure the Hand Raise name and determine which Alert Reasons should be connected to students raising their hand. As with other Alert Reasons, each reason that can be issued by a student can send an automated email to the student, open a case, have a case auto assigned to an individual staff member or assigned relationship, send a case closed email, and be affiliated with a Care Unit.

Student Hand Raise is available once both the Strategic Care 23.1.0 release and Smart Guidance 23.1.0 releases are available to your institution, which is tentatively scheduled to be completed by January 26th, 2023. After following the steps below to configure Hand Raise in Strategic Care, please reach out to [email protected] to turn the feature on in Navigate Student and allow students to issue Hand Raise alerts. If Hand Raise is enabled in Navigate Student without first making updates in Strategic Care, students will see Hand Raise functionality but not be able to successfully submit a Hand Raise alert.

These release notes cover the portion of Hand Raise functionality in Navigate Staff (Strategic Care). Refer to the Smart Guidance 23.1.0 release notes for information about configuring Hand Raise in the Content Administration Tool as well as how students use the feature.

Configuring Labels and Alert Reasons in Navigate Staff for Hand Raise

For students to use the Hand Raise feature in Navigate Student, administrators must first create Alert Reasons in Navigate Staff that will appear to the students.

To do this, start by opening the Alert Reasons page and Add a New Alert Reason.

Alert Reason settings card. the setting for, "Show This Alert Reason to Students when creating Self Alert"  is highlighted.

If you want an Alert Reason to show to students, check the Show This Alert Reason to Students when creating Self Alert as well as Alert Reason is Active and Show This Alert Reason to the Issuer when issuing Alert.

Note.Navigate strongly recommends reviewing the intervention pathways and automated email settings of student self alert reasons before making them available to students. Students will be the issuer of these alerts, so they will receive the case closed emails if the alert triggers a case opening.

After creating your student Alert Reasons, you need to edit the Student role permissions. Open the Edit Role page for the student user role you want to have access to Hand Raise in Navigate Student. Go to the Care Unit Permissions & Data Access drawer (for Alert Reasons tied to a Care Unit) and/or the Non-Care Unit Permissions & Data Access drawer (for Alert Reasons not tied to a Care Unit).

To let students issue self alerts for reasons tied to a Care Unit, select Students Can Create and View Self Alerts for the Care Unit in the Alert Management section.

Alert Management Settings. "Create Alerts" and "Student Can Create and View Self Alerts" are activated. 

To let students issue self-alerts for Alert Reasons not tied to a Care Unit, select Issue and View Self Alerts for Non-Care Unit Specific Alert Reasons in the Non-Care Unit Permissions & Data Access Drawer in the Student Permissions section.

Student Permissions Setting, The settings for; "Issue and View Self Alerts for Non-Care Unit Specific Reasons", and "View success team", are activated

The final, optional configuration for Student Self Alerts on the Navigate Staff side is setting the Self Alert Label across Navigate. This is in Global Configuration. Updating this field will also update the label for students.

Global configuration settings, the settings for; "Self Alert Label Across Application" is highlighted.

Enhanced

 

Fixed

Appointment Campaigns

Fixed an issue where in some unique circumstances, students could not see available times for an Appointment Campaign.

Fixed an issue where campaign availabilities were not showing on the last day of an Appointment Campaign that had a date range of more than one month.

Appointment Center

Fixed an issue where the available slots for the group appointment were showing incorrectly when a group appointment's slots were decreased when edited and then increased in a subsequent edit.

Availability

FFixed an issue where in some cases, the information being put in the Special Instructions for Student field for a staff member's availability was not showing correctly in the scheduler when the student confirmed an appointment.

Professor Home
Alert Display on Professor Home and Student Profiles for Faculty

Two small changes for Alert display for faculty/professors in Navigate Staff. First, the grid that shows when viewing a case on a Student or Staff Profile has changed slightly. Second, we fixed an issue where professors could not see their own cases after issuing alerts in some circumstances on Professor Home. Now, if a user with the Professor role and the right permissions issues an alert, they should be able to see the alert and any related case.

Progress Report Campaigns

Fixed an issue where, when terms overlap, clicking the Resent Requests button for Progress Reports would not work.

Student Scheduling

Fixed an issue where students were unable to request appointments if they are enrolled in overlapping terms.

Version 22.2.0.3 Hot Fix

Pillar: Strategic Care, Navigate Staff
Production Release Dates:17 Jan 2023 (Prod A) / 18 Jan 2023 (Prod B)
Summary:One fix to Advanced Search, listed below.

Table of Contents

New

 

Enhanced

 

Fixed

Fixed an issue where out-of-date information was showing in Advanced Search results.