Visit Health Watch for COVID-19 updates. Find Employee Return to Campus and Student Return to Campus information.
Emergency Notification

Navigate Cal State LA

NAVIGATE Cal State LA (NAVIGATELA) is the primary student success system for advisors and support services. NAVIGATELA uses innovation and strategy to enhance coordinated care systems and proactive outreach efforts through data analytics. EAB’s Student Success Management System empowers the campus community to identify and eliminate barriers to student success and improve the student user experience.

Access the Test Site

Access the Live Site

Resources

SMS Text Guideline and Approval Process

SMS Text Approval

Request Assistance

Contact

CONTACT EMT

Location: 5151 State University Drive, Los Angeles, CA

Building: Student Services Building 7380

Phone: (323) 343-5985

Email: [email protected]

Navigate LA Updates

Current Version (Strategic Care): 21.1.1.2

Version 22.1.1.2 Hotfix

Pillar: Strategic Care, Navigate Staff
Production Release Dates: 2 Aug 2022
Summary: One fix to resolve an issue with Shared Workspace for next-generation Academic Planner users. This release will be STC.22.1.1.2 in production and STC.22.1.2.1 in Training.

Fixed

Shared Workspace

Fixed an issue where users who did not have the Student user type were unable to see Shared Workspace for next-generation Academic Planning.

Version 22.1.2

Pillar: Strategic Care, Navigate Staff
Training Release Date: 1 Aug 2022
Production Release Dates: 8 Aug 2022 (Prod A) / 10 Aug 2022 (Prod B)
Summary: The Navigate Strategic Care 22.1.2 release includes the ability to select pronouns in User Settings for display, and minor updates and fixes throughout the platform.

New

Enhanced

New Tooltip

Added a tooltip to the Term dropdown field in Advanced Search to explain that the filter does not limit to only students enrolled in the term.

tool tip preview

Configurations and Permissions
Language Change in Location Settings

Changed the language for the Record Visit field in Location settings from Require Course when Service is selected within Student and Staff Scheduling, Availabilities, Appointment Center, Kiosk, Appointment Summaries, and Appointment Campaigns to Require Course when Service is selected within Student and Staff Scheduling, Appointment Center, Kiosk, Appointment Summaries, and Appointment Campaigns as this setting is not available for Availabilities.

Before:

Before picture showing location settings as they appear before the update

After:

Before picture showing location settings as they appear after the update

Fixed

Fixed an issue where the Success Marker field was not working as expected in Advanced Search.

Notes

Fixed an issue where Classifications were not being adding correctly when a user added them using Mass Edit of Students.

Progress Report Campaigns

Fixed an issue where at-risk emails were being sent while an instructor was creating Progress Reports, not once the Progress Report was saved.

Version 22.1.1

Pillar: Strategic Care, Navigate Staff
Training Release Date:18 Jul 2022
Production Release Dates: 25 Jul 2022 (Prod A) / 27 Jul 2022 (Prod B)
Summary: The Navigate Strategic Care 22.1.1 release includes a term selector for Kiosk, the ability to add and remove students from Email and Enrollment Campaigns, and various fixes and enhancements. It is scheduled to be generally available by July 27th, 2022.

New

Kiosks
Term Selector When Starting a Kiosk

Navigate has added a term selector when a user starts Kiosk Mode for the platform.

Kiosk Startup screen. A red box encircles the new Term selector dropdown  menu

This enhancement allows your front desk worker to select the appropriate term for the Kiosk regardless of the date.

Enhanced

Campaigns
Updates to Email and Enrollment Campaigns

Navigate has made several updates to the Email Campaign and Enrollment Campaign functionality on the staff platform.

First, users can remove students from campaigns. You do this by editing an active campaign, going to the Recipients page, selecting the students you want to remove and selecting Remove Selected Students from the Actions menu.

Review Recipients in Campaign screen, the new "Remove Selecyed Users" option is shown under the "Actions" dropdown menu.

Next is the ability to add new students to an Email or Enrollment Campaign. Edit an existing campaign. At the bottom of the Verify Recipient page is an Add More Students button.

Review Recipients in Campaign screen, a red box encircles the new "Add More Students" hyperlink.

Clicking this button opens the Advanced Search that lets you add more students. Once you have added new students, a page to add a special nudge immediately to newly added students. Other nudges that haven't been sent will be sent to those students as well. Email metrics, if enabled, will be populated for the message that is sent to new students.

Appointment Slots per Time Increased

Navigate has increased the number of slots in an Appointment Campaign for a particular time from 100 to 500.

Student Scheduling and Requests
Canceling Appointments In-App

Added a way to cancel specific appointments in Navigate. The links work on both desktop and mobile, for partners who have Navigate Students and for those partners who do not.

Deep link formatting is as follows:

  • Canceling an appointment:
    [https://[YOURSCHOOL].navigate.eab.com/app/#/dl/cancel_appt?id=[APPOINTMENT_ID]|https://[yourschool].navigate.eab.com/app/#/dl/cancel_appt?id=[APPOINTMENT_ID]]
  • Rescheduling an appointment:
    [https://[YOURSCHOOL].navigate.eab.com/app/#/dl/apt|https://[yourschool].navigate.eab.com/app/#/dl/apt]

sample email showing the cancel Appointment hyperlink.

Fixed

Campaigns

There was an issue where Navigate was automatically capitalizing the title of a nudge email in the preview, leading users to enter titles in lowercase and expect them to send capitalized. We have adjusted the preview so you do not expect a capitalized nudge email title if you have not entered it.

Notes

Fixed an issue where uploaded Notes showed without line breaks when using the action View Note, even though the original note had line breaks.

Staff Dashboards
  • Fixed the All Recent Appointmentslink for My Dashboard.
  • Fixed an issue where Student Majors were not showing in Staff Dashboard.
Staff Home

Fixed an issue where the Assigned Students table was showing incorrect assignments when staff switched to a different term and then back to the original term.

Student Profile Overview Tab
  • Fixed an issue where a comma would show in the Student Info box even when there was no City or State in the student's address.
  • Fixed an issue where the custom label for Alerts was not displaying correctly in some situations.

Version 22.1.01 Hotfix

Pillar: Strategic Care, Navigate Staff
Training Release Date:7 July 2022
Production Release Dates: 11 Jul 2022 (Prod A) / 13 Jul 2022 (Prod B)
Summary: TThis release includes backend improvements along with the updates that you will receive with the originally planned 22.1.0 release. This should not affect your Navigate experience.