Status of Support and Training

Updated 6/2/20 at 2:08 pm

Answers to Your Frequently Asked Questions (FAQs)

How do I make my Canvas Course visible?

Click here for information on making your Canvas course visible.

My students cannot see my course content. What do I do now?

Click here for information on making content available to students, making sure that each activity in the module has also been Publish

What has changed with the Canvas Text Editor?

Canvas has updated the Rich Content Editor to the "New Rich Content Editor." Check out the latest Canvas News. Also, we have a guides and a New Rich Content Editor FAQ page here.

How do I give students extra time on a Canvas quiz?

Once you publish a quiz, click here for how to give students (e.g., OSD accommodation) extra time on your quiz.

How can I move content from one course to another in Canvas?

Click here for instructions on copying course content from one Canvas shell to another.

How do I use Zoom breakout rooms?

Click here for information on managing Zoom breakout rooms.

How do I use a Zoom Virtual Background?

Click here for help on how to use a Virtual Background in Zoom.

 

Need Help?

Virtual Support Room

Current Operating Hours: 

  • Monday, Wednesday and Friday: 9:00 am - 4:30 pm (Last questions accepted at 4:15 pm)
  • Tuesday and Thursday: 9:00 - 5:00 pm (Last questions accepted at 4:45 pm)

Enter the"Drop In" Virtual Support Room during open hours.
There may be a brief wait when you enter the virtual support room.

To access support by phone, please call:
(669) 900-6833
Meeting ID: 657-069-713 #
Participant ID: #

Email Support

Send an email to cetltech@calstatela.edu

Current Operating Hours: Monday - Friday: 9:00 am - 4:30 pm

Phone Support - Not currently available

Telephone support is NOT AVAILABLE at this time. 

For assistance, please use the Virtual Support Drop In Support or send an email to cetltech@calstatela.edu 

Walk-in Lab Support - Not currently available

CLOSED beginning Friday, March 13 at 1:00 pm and will remain closed until further notice.

As of March 17: The campus is currently limited to essential staff only. Most services, including the University Library, are closed.

Training Webinars

Staying Informed

System Status Monitoring

Please visit the following links to verify whether these systems or services fully operational or to verify any outages.