As businesses make plans to successfully reopen, supporting the human and emotional needs of employees must be regarded as essential. This webinar will provide participants with the necessary tools to effectively implement a solid foundation of employee support, as businesses adapt to our society’s new normal.
- Conflict resolution and effective communication.
- Diversity and inclusion, and its impact on business operations.
- Trauma-informed practices to support employees' well-being.
- The reality of providing service to customers or not
Who should attend:
- Small business owners of all industries.
- Employees of small businesses.
- Anyone interested in learning more about this topic.
Mike Daniel is the Regional Director of the Orange County Inland Empire SBDC Network, which assists aspiring entrepreneurs and current business owners throughout Orange, San Bernardino, and Riverside Counties. The Network consists of eight service centers, and more than 100 employees and contractors that provide service to the business community. Prior to his current role, Mike was the director of the SBDC office at Long Beach City College from 2010 to June 2015.
As a business owner and entrepreneur, Mike started his career as the owner of a Rocky Mountain Chocolate Factory location in Manhattan Beach, and has since gone on to open additional locations throughout the region. Mike is also the owner of Sugar Daddies Sweet Shoppe in Long Beach, CA, which is based on “fill-it yourself” candy options.
Ryan Foland is a global keynote speaker who helps executives harness the power of vulnerability and authenticity to build a better, more relatable and profitable personal brand. Recognized by Inc. Magazine as a Top Marketer and named a Top Personal Branding Expert by Entrepreneur magazine, Ryan shows corporations how to turn their employees into influencers. He is the inventor of the 3-1-3® Method, a process whereby a brand or business idea begins as three sentences, condenses into one sentence and then boils down to three words. His book Ditch the Act: Leverage the Surprising Power of the Real You for Greater Success was published in October 2019 by McGraw-Hill.
Jonna Fries, Psy.D., is a psychologist and Director of Counseling and Psychological Services at Cal State LA. An EMDRIA Approved Consultant and Facilitator, and Adjunct Associate Professor at The Chicago School of Professional Psychology, she is also a Certified Integrative Body Psychotherapist and Instructor and Chair of the IAEDP Peer Consultation Group. Dr. Fries also has a private practice in Los Angeles, focusing on trauma, eating disorders, and couples and is co-editor of Eating Disorders in Special Populations: Medical, Nutritional, and Psychological Treatments (2018).
Marla A. Parker, Ph.D. is an Assistant Professor in the Department of Political Science at Cal State LA. She has held positions on several campus leadership teams to create, implement and consult on Diversity, Equity, Inclusion, and Belonging (DEIB). In addition she has taken part in a nationwide research project on effective cultural competency pedagogy in graduate public affairs education. She is also founder of Sounding Board Solutions, a consulting company with a focus on DEIB services. Dr. Parker has given DEIB lectures, presentations and workshops across the country. She received her master's and doctoral degrees in public administration from the University of Illinois at Chicago, with an emphasis on the role of STEM policy in diversifying science faculty.