Off-Campus Access to Library Resources
Access to certain electronic resources is restricted to the Cal State LA community (currently enrolled students, faculty & staff) due to licensing/copyright agreements with vendors and publishers. If you are using a computer on campus (such as those in the library and computer labs) you will be automatically connected to library e-resources; no log-in is required.
Library Access From Off-Campus
When you access library electronic resources from off-campus, you need to use one of the following methods.
- Campus Virtual Private Network, or VPN (Recommended)
- Setting up VPN (Virtual Private Network) on your personal computer allows students, faculty, and staff to access library resources from off-campus. Download the VPN Client for remote access. It's often more reliable than the Proxy method and faster, too!
- EZProxy Server
- The Library's web site provides seamless access to electronic resources. When you click a link to a database, article, e-book, etc. you will be prompted to log in to the proxy server with your MyCalStateLA username and password. After logging in, you will be directed automatically to the desired resource. Cookies must be enabled on your browser for EZ Proxy to work. Learn how to enable cookies for Google Chrome, Microsoft Internet Explorer, and Mozilla Firefox.
Known Access Issues
Sometimes, you may experience challenges accessing a database, an article, an ebook, or streaming video. Listed below are current known access problems and suggested workarounds.
- Some of our students and faculty members, mostly Mac users, have been experiencing log-in issues when accessing EBSCO database articles from OneSearch results. While we are working with OneSearch and EBSCO database providers to resolve the problem, you can use these temporary workarounds before the login problem can be permanently fixed.
Troubleshooting Checklist for EZ Proxy Server Problems
The first time you try to access a restricted database, you should see a screen that looks like this:
You will need to enter your login information. If you do not see this screen, try logging in through a different database, and returning.
Trouble Accessing a Specific Database?
If you've been successful accessing other restricted Library databases with our EZ Proxy server, but are having problems accessing a specific database, use this page to report your database problem or phone the Library Service Desk at 323-343-3988 and ask if they are experiencing connection problems with that database. If they report having no problems, then email us.
Trouble with Pop-ups?
If you have pop-up windows disabled on your browser, EZ Proxy will still work; however, Findit! and one or more of the databases accessed via EZ Proxy may not work. Findit! and some Library databases use pop-up windows as an integral part of their operating system. If you find yourself clicking a link but nothing happens, then suspect that pop-up windows should be disabled (e.g., installing a Google Toolbar will disable pop-ups).
Identity Protection Software Getting In The Way?
Identity Protection Software ( e.g., GhostSurf ) will modify the way your computer communicates with our EZProxy server. Identity Protection Software must be disabled before accessing the Library databases.
Cal State LA Login Not Working?
If you are unable to log in using your Cal State LA email/login, there might be a possible issue with your account. Make sure you do not have caps lock on, and that you have entered your password correctly. If you still cannot log in, contact the Information Technology Support Helpdesk at 323-343-6170 or stop by the ITS Helpdesk on the first floor of Library South for assistance during their open hours.
Some Other Problem?
If you feel that you need further assistance with EZ Proxy, contact us by phone at 323-343-4993 or by email.