Qualtrics

Accessing Qualtrics through the MyCalStateLA portal.

  1. Login to the MyCalStateLA portal.
  2. Click on the Qualtrics icon under QuickLaunch.

qualtrics quicklaunch icon

Sharing Qualtrics Surveys.

Share a Qualtrics survey by exporting it as an .qsf file.  Follow the instructions below for this process.

Click on the survey title that will be shared to access survey Tools.

projects screen

The survey will need to be exported as a .qsf file in order to be shared with others.

  1. Click on the Tools menu
  2. Select the Import/Export option to expand menu
  3. Click on the Export Survey option

location of export option

You will be prompt to Save the survey file.  Make sure you select the Save As option to download the .qsf file to your Downloads folder.  This is the file you can share with others that may want a copy of your survey.

Save As dialog window.

Creating a Survey Project from a Shared .QSF File

Begin by clicking the Create Project button from the Projects screen.

Create Project button

Select the Create From Exiting button on the following screen.

Create from Existing button

Find and upload the .qsf file that was shared to create your survey.

  1. Click on the From a File link
  2. Click the Choose a. QSF File button to locate the .qsf file that was shared with you.

add qsf file from computer

A file confirmation will indicate that the .qsf file was uploaded.  Click on the Create project button to finish creating the survey.

file upload confirmation

Getting Qualtrics Help

 

Access support after logging in to Qualtrics.

  1. Login to Qualtrics through the MyCalStateLA portal.
  2. Click on the Help link on the top right of the screen.

Help link on the Projects screen

A pop-up window will provide a button to the Qualtrics support site and a link to a contact support page.  Qualtrics contact support options are listed at the bottom of the page.  Qualtrics Chat support is also highly recommended.  Chat support can be access by using the contact support link and beginning a support request.

Training Materials

Additional Qualtrics support pages can be found at www.support.qualtrics.com.

Qualtrics Browser Issues

An update to Qualtric's Transport Layer Security (TLS) may lead to off campus access issues.  Older internet browser versions may not respond to this upgrade.  Please verify that you have the latest browser when working with Qualtrics.  You can use the links below to assist with this issue.

A quick update on this.  This is web browser specific issue and users will need to update their browser version.  
https://www.qualtrics.com/support/survey-platform/getting-started/qualtrics-transport-layer-security-tls-upgrades/

Users can check the browser version using methods as listed in the link as an example.   
https://knowledge.digicert.com/generalinformation/INFO3299.html

Or use the Wiki article Qualtrics referenced below:
https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers