The Office of the Dean of Students provides loaned laptops and hotspots to currently enrolled Cal State LA students to support their remote learning and classwork. Loaned equipment is distributed on a first-come, first-served basis.
Students and staff are required to wear face coverings and practice physical distancing during all curbside pickup and return appointments, in alignment with state and local COVID-19 guidelines.
PROGRAM UPDATE: This program will resume prior to the start of the fall 2021 semester. Please check back in August in order to sign up for this program.
Returns & Exchanges
The deadline to return a borrowed laptop and or hotspot or exchange one of hotspots recalled by Verizon is: June 25, 2021.
Verizon has issued a recall for the Verizon Ellipsis Jetpack mobile hotspot in use for distance learning. We are asking students to schedule an appointment to exchange the hotspot.
Summer 2021 Returns
If you missed our May return dates and wish to return your loaned laptop, hotspot, or both because you have graduated, are no longer enrolled, or no longer wish to use the equipment, follow the steps below.
Please note, the equipment must be functional and must be in the box it came in.
Step 1: Return Form
Complete the Cal State LA Technology Return form.
Be prepared to provide the following information:
- Cal State LA Email Address
- Full Name
- Telephone #
- Equipment to be returned (Laptop/Hotspot or both)
- Reason for returning equipment (No longer needed/graduating)
You will be prompted to log in with your student MyCalStateLA login credentials. (Please do not use student work email addresses.) Please provide us with a cell phone number so that we can contact you as needed for your appointment.
Step 2: Reserve Your Return Day/Time
After you have submitted an application, the direct link to reserve your pick-up day and time will be displayed in the confirmation message. Please sign up at least 48 hours prior to your selected date/time. You should receive an email confirming your reservation. We are currently offering the following return curbside days and times during the month of June:
- Friday, June 4: 10:00 a.m. - 1:00 p.m.
- Monday, June 7 - Friday, June 11: 9:15 – 11:45 a.m. and 1:15 – 4:45 p.m.
- Friday, June 18: 10:00 a.m. - 1:00 p.m.
- Friday, June 25: 10:00 a.m. - 1:00 p.m.
If you missed this confirmation message after submitting your application or did not receive your reservation confirmation, please email [email protected] Please note, June will be the only month in the summer during which you can make your return or exchange before the program pauses in July and resumes in August.
Step 3: Arrive on Campus
Arrive on time for your appointment. The curbside return will take place at the University-Student Union driveway at your confirmed appointment time. See the Campus Map.
- Bring your Cal State LA ID or CIN.
- Wear a face covering and stay in your vehicle.
For return instructions, please visit Technology Pick-Ups & Returns.