Frequently Asked Questions

Click on the topics below to find the answers to a variety of Frequently Asked Questions.

Accommodations and Amenities

What apartment options are available?

We have numerous options available. Visit Apartment Options to learn more.

Do you have accomodations for students with disabilities?

Yes. We have ADA-compliant units at Phase I, II and the Golden Eagles Apartments, which can accommodate students with mobility, visual and hearing-impaired challenges and other disabilities. If you require special accommodations, please register with the Office for Students with Disabilities (OSD). You can reach them at 323-343-3140 or find additional information on the OSD website.

What amenities are included in my payment to Housing Services?

Apartments are fully furnished and have central air-conditioning and heat. The utilities included are water, electricity, gas and trash collection. Wi-Fi and DirecTV services are also included in your rent.

How do I get my own phone line?

Visit the Housing Services Office for information on how to arrange for a landline in your apartment. There can be up to two phone lines per bedroom. If your parents’ names are going to be on the account, make sure that your name is also included. You cannot receive mail, including phone bills, that does not have your name on it.

Applying

Do I have to be admitted to apply for on-campus housing?

Yes. Before applying, you need to have been admitted to Cal State LA and have paid your Enrollment Confirmation Deposit. In order to move in, you must also be enrolled as a full-time student.

Is there an age requirement to live on campus?

Yes. At the start of the License Agreement, you must be at least 17 years old and a high school graduate or equivalent. If you are not yet 18, you’ll need to fill out the Consent Form for Residents under the age of 18.

How do I apply to live on campus?

Please visit How to Apply.

When can I apply?

See the table below.

Term

Applications Available Online

Fall

March

Spring

November

Summer

March

 

When will I know if I have been assigned an apartment on campus?

We will send a confirmation to your Cal State LA email approximately two months prior to the start of the semester. If demand has exceeded number of available spaces, you’ll be placed on a waitlist and be notified by email around the same time.

I've been put on the waitlist. How will I know if I've been assigned an apartment?

When the demand for housing spaces is higher than what we can accommodate for, we begin to put people on a waitlist. If a spot opens, we offer it to the next prospective student on the list. If you have been placed on the waitlist, we will notify you through your Cal State LA email. If a spot opens up for you, we will also notify you through your Cal State LA email. We appreciate your patience and advise you to check your Cal State LA email regularly for notifications and updates.

Cancellation

How do I cancel my License Agreement?

A Petition to Cancel requires a 30-day notice prior to the beginning of the semester. Appropriate verification is required to demonstrate at least one of the following: end of student status, marriage, military service or extreme hardship. The Petition to Cancel Form is available on our website and at the Housing Services Office. All requests must be approved. Moving out and leaving your keys does not release you from your License Agreement or financial responsibility. 

How do I cancel my Meal Plan?

All requests to change or cancel a Meal Plan must be submitted in writing 30 days before the move-in date. (See cancellation policies in the License Agreement for more information). Fill out the Meal Plan Cancellation Form.

What kind of social opportunities are there?

Programming is our top priority. Resident Assistants and the Residence Hall Association provide educational, cultural and social programs to create a well-rounded experience for students living on campus. To learn more, visit Get Involved.

What is the Residence Hall Association?

The Residence Hall Association is an organization made up of dedicated residents who actively voice the concerns within the community. They meet every Wednesday at 8 p.m. in the Phase II Conference Room and invite you to join them!

Cost & Payment

How much does it cost to live on campus?

See Rates & Dates.

Can I use my financial aid to pay for housing? How much will it cover?

Yes, you may pay with financial aid. The amount covered depends on how much aid you are awarded. Tuition and fees are deducted first and the remainder can be used towards housing. Financial aid will not cover your security deposit and application fee. To check the status of your financial aid, log into GET. If you have specific questions about financial aid, please contact the Financial Aid Office.

Once you have been awarded financial aid, please print a copy of your award and submit it to the Housing Services Office. We will review it and tell you how much of your aid will pay for your housing and Meal Plan.

What is covered in the housing fees?

The payment you make to Housing Services includes the following: rent, trash collection, electricity, water, natural gas, DirecTV and Wi-Fi. You may purchase a Meal Plan for an additional cost.

How do I purchase a Meal Plan?

Residents may sign up at the Housing Services Offices for one of three meal-plan options: 10, 12 or 17 meals per week during the fall and spring semesters. The Dining Commons offers breakfast, lunch and dinner on weekdays and an extended brunch on weekends.

For more information, visit Meal Plan.

What is the difference between the initial payment and the security deposit? Will I get my deposit back?

The initial payment includes a non-refundable application fee and a security deposit. We keep the deposit in case of damages or other fees until the end of your contract. If there are no fees pending for damages or other reasons, we will return the deposit to you.

Dining

What dining options are available in housing?

Housing Services has a newly built Dining Commons that you can access by purchasing a Meal Plan. We offer delicious and convenient buffet-style meals to residents.

How much is a Meal Plan?

See the Meal Plan cost table.

Emergencies

Who should I call in the event of an emergency?

Important numbers in case of emergencies or urgent issues are listed below.

Department Number

For an off-campus emergency, dial 911.  

911

For an on-campus emergency, call the Cal State LA Campus Police  

323-343-3700

Resident Assistant on Duty

323-343-4807

Cal State LA Health Center

323-343-3300

Los Angeles Fire Department 

213-978-3800

 

Where is the nearest hospital?

The nearest hospitals are located in the table below. Please note that Cal State LA is not affiliated with either hospital.

Hospital Name Address Phone Number

LA County USC Medical Center

2051 Marengo St, Los Angeles, CA, 90033

323-409-1000

Alhambra Hospital Medical Center

100 S Raymond Ave, Alhambra, CA, 91801

626-570-1606

Guests and Pets

Is there an Overnight Guest Policy?

Overnight guests are permitted to stay up to three nights consecutively and no more than nine nights total per semester, with the permission of all housemates. Guests must be registered at the Community Information Center. Failure by a Licensee to secure approval for overnight guests is grounds for disciplinary action, including being charged the daily rate for each day that a non-approved guest resides in the Licensee’s apartment. All overnight guests must comply with all housing regulations. Residents are responsible for the conduct of their guests and any damages caused by their actions.

Can I bring a pet?

No pets, other than fish, are allowed in apartments (including balconies) at any time, including those of guests or visitors. One 10-gallon fish tank is allowed per resident. Violators will be subject to disciplinary action and fines. If the owner of a pet cannot be determined, discipline and fines will be divided equally among all residents of the apartment.

Lost Keys and Lock Outs

What if I lose my keys?

If a resident has lost their keys, they must immediately report it to the Housing Services Office to ensure the safety and security of the resident’s apartment. Lost keys may result in a charge of up to $88.

What if I get locked out?

If you are locked out during normal business hours, contact the Housing Services Office. If it is after 5:30 p.m. or on the weekends, call the RA on duty at 323-343-4807.

Are there disciplinary actions for getting locked out?

Yes. Forgetting your keys and getting locked out more than three times during the academic year may result in disciplinary action and charges. Fees per academic year are as follows:

Number of Lockouts

Cost

Up to three

No charge

Four

$10 + Conduct Meeting

Five

$20

Six

$30

Mail and Packages

Where is my mailbox?

You can find your mailbox number on the mailbox card that you received when you moved in. If the number begins with a 1, your mailbox is located in the Phase I CIC. If it begins with a 2, your mailbox is in the Mail Room in front of the Phase II Housing Services Office.

When can I access my mailbox?

You can access your mailbox at any time.

What are the Mail Room hours?

The Mail Room hours are as follows:

Day

Time

Monday – Friday

9 a.m. – 5:30 p.m.

Saturday

10 a.m. – 2 p.m.

Sunday

Closed

Where can I find the combination to my mailbox?

Your mailbox combination can be found on the mail card you received when you moved in. If you have lost this card, you may receive a new one at the Housing Services Office or at the Mail Room Window by presenting a picture ID. Residents should not share their combination with anyone for security purposes.

Help! I can't open my mailbox.

If you require assistance with your mailbox, the Mail Room staff is available at the Mail Room Window.

Which address do I send my packages to?

The address on your mail and packages should read as follows:

Your First and Last Name (Not a Nickname or Family Member's Name)
5300 Paseo Rancho Castilla
Box #___
Los Angeles, CA 90032

How do I pick up a package?

Once we have received and processed your package at the Mail Room, we will send you an email to your Cal State LA email. In order to pick up your package, you must have a picture ID.

Can someone else pick up my package for me?

No. You must be present to pick up your own package with a picture ID.

Maintenance and Cleaning

How can I get something fixed in my apartment?

If your apartment is in need of repair, please submit a Work Order by logging on to the Housing Portal using your CSU Identity and password. An individual Work Order should be filled out for each type of request. (We don’t mind receiving more than one Work Order per apartment.) We appreciate your assistance in maintaining the condition of our apartments and community.

Who's responsible for cleaning my apartment?

You are responsible for cleaning your room and your apartment. Maintaining common areas is the shared responsibility of all tenants.

Who's responsible for damages in my apartment?

When you move into your apartment, you and your housemates are responsible for inspecting the apartment and completing an Apartment Condition Report (ACR). Damages at check-in should be noted. If your apartment or bedroom space requires repair, you should submit a Work Order through the Housing Portal. As a resident, you have an important role in maintaining the condition of our community. It is also part of your License Agreement to maintain your apartment. You are responsible for any damages that you or a guest have caused. Any damages caused by you or your housemates, even if unintentional or resulting from not filing a Work Order, will be investigated and appropriate charges may be assessed.

Throughout the year, Housing Services staff will conduct apartment inspections to assist in the assessment of potential damages.

When you check out, your original ACR will be used to review the current condition of your apartment. If there are any damages, including missing furniture or lack of cleanliness, a charge will be assessed. We will bill the responsible party. In the event that we cannot determine who is responsible, we will bill all residents of the apartment equally.

Moving In

Can I move in early?

Depending on the time of year and space availability, you may be allowed to move in early. You must submit a request in writing to the Housing Services Office. Additional fees may be applied.

Once I move in, will I need to move again?

Housing Services reserves the right to relocate individuals as needed. Although rare, relocation may take place due to administrative, emergency or disciplinary reasons.

Moving Out

When do I need to move out?

All residents must move out by May 20, 2017 at 2 p.m.

How do I move out?

As the end of the spring semester approaches, you will be notified via the weekly email sent to your Cal State LA email address about the move-out process.

What do I do if I need to move out early?

Please visit the Housing Services Office for information.

Office Location and Staff

The Housing Services Office is located in Phase II. Check the map to help locate the office.

You can find a list of all of Housing Services’ staff and their contact information in the staff directory.

Roommates

How many people in an apartment?

In two-bedroom apartments, two or three students share a bedroom, with no more than five people in an apartment. Four-bedroom apartments have no more than eight residents total. In the Golden Eagles Apartments, two or three people live in each unit: most have one person per bedroom, but a couple of one-bedroom units have two people per bedroom.

Can I request who I want to live with?

Yes. You can request to live with one or multiple people. When applying, tell us their name and Campus ID Number where it asks for your “preferred roommate.” They should list your name on their application as well. An initial payment for each person must be submitted (not one per apartment) before these requests will be processed.

How do I request my own room?

Phase I and II Apartments

During fall semester, when the demand for housing is at its highest, requests for single-occupancy rooms are limited to students with disabilities. As spaces become available throughout the academic year, we may accept additional requests. Submit a Single Occupancy Request Form to the Housing Services Office.

Golden Eagles Apartments (GEA)

Single occupancy is available in two- or three-bedroom apartments at GEA. Priority is given to graduate students, followed by seniors and juniors. When applying for a single at GEA, please select “Single Suite” on the application.

Students with Disabilities

During fall semester, when the demand for housing is at its highest, requests for single-occupancy rooms are limited to students with disabilities. As spaces become available throughout the academic year, we may accept additional requests. Submit a Single Occupancy Request Form to the Housing Services Office.

How do I request a two-bedroom apartment?

A limited number of two-bedroom apartments are available. You may submit a request in writing to our office. We do our best to accommodate requests, but being able to do is based on availability. 

If I have not been assigned a roommate, is the entire room mine?

Sometimes residents move in after the semester starts or move out before it ends, so there may be times when you do not have a roommate. If you have not paid for a single, you must keep half of your room clean and ready for a person to move in at any time. If there is an empty space in your apartment, you and your housemates should make room for a new housemate in the common areas, such as the bathroom, kitchen and living room. If your belongings prevent someone from moving in, you may face additional charges and disciplinary action.

How do I request to transfer to another apartment?

During fall semester, you may request to swap or change rooms during the third week of classes by completing a Transfer Request Form. All room swaps and changes must be approved in advance and must be completed within the time frame given. Room swaps or changes that take place without approval may result in charges and having to move back to your original space. While we try to accommodate requests, transfer approval is subject to space availability. Outside of the open transfer period, requests will be reviewed on a case by case basis.

Requests to move due to housemate conflicts must first be addressed with your Resident Assistant and Resident Director. In most cases they will provide assistance to resolve your current situation before considering a transfer.

Who cleans up my apartment and bedroom?

You are responsible for keeping your apartment and bedroom clean. You can check out a vacuum from the Community Information Center (CIC).

Parking and Transportation

What about parking?

Parking Lot 7A is designated for residents only and limited spaces are available along the Lot 7 fence and on Mariondale Ave. A University Residential Permit is required and may be purchased from the Parking and Transportation Center. Parking permits must be purchased every semester. 

Please note that there is no parking permitted in Lot 7A on Fridays from 7:00 a.m. to 9:30 a.m. due to lot sweeping.

Quiet Hours, Regulations, Smoking and Alcohol

Is smoking allowed in my apartment or balcony?

No. Smoking is not permitted in any building on campus, including open balconies, foyers, stairway landings, rooftops and pedestrian bridges between buildings. There are two designated smoking areas in the housing complex. One is located near the volleyball court in Phase II and the other is in the alcove adjacent to the access road by the stairs leading to Lot 5. Smoking and proper disposal of cigarette butts should occur in designated areas only. Hookahs are prohibited in the housing complex.

What is the alcohol policy?

Alcohol may not be possessed, stored, or consumed by any person under the age of 21. Consuming alcoholic beverages in Cal State LA apartments is prohibited, unless a person is 21 years or older and a resident of that apartment, which must be a designated 21-or-over apartment. Guests, regardless of their age, may not consume alcohol inside residents’ apartments or the surrounding areas. Providing alcohol to anyone under 21 is prohibited. Under no circumstances are alcoholic beverages to be consumed in public areas or Cal State LA apartments that have been designated as under-21 spaces. This includes balconies, landings, the Community Center, recreation areas, sidewalks, etc. See the Student Guide for more information.

Student Conduct Process

Housing Services strives to take an educational approach to student discipline. For detailed information, please visit Student Conduct Process.