Frequently Asked Questions
Forms and Requests
Where can I find an order form?
If you do not have an online account with us, please submit your request using the link below.
Can I submit a request for a COVID-19 barrier online?
Cal State LA Staff can request a walkthrough of their area for installation of COVID-19 barriers using the link below. Please check with your supervisor before submitting your request to ensure one has not already been scheduled.
Public-facing areas have current priority.
General
What are your hours of operation?
Our customer service hours are 8:00 am to 5:00 pm Pacific Time. You may contact us via email at [email protected] or by phone at (323) 343-2694.
Where is the Printing Center office located?
Our main office is B-12, located at the basement level of the Administration building.
What are your Pick Up and Delivery hours?
Pick-up and deliveries of all jobs are scheduled once daily Monday through Friday between 10:00 am and 12:00 pm.
Products and Ordering
What types of products do you print?
We print just about anything on paper including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels and many other items.
Can I place my order and have my graphic designer upload files separately?
Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.
Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their own order history. Click on a job to see its current status.
What if I want to order more than one version at the same time?
This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.
What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.
I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines. Please contact customer service for assistance with this type of order.
How long does it take to get a proof?
You will receive a proof within one business day after we receive your art files. If you would like a hard-copy proof, we can provide one for you.
File Uploading
How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.
What is the largest file I can upload?
We accept files up to 1 GB via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.
