Moving In


We welcome you to Cal State LA and look forward to having you move in! The information below will assist you in transitioning into our housing community. We recommend you review the following: License Agreement 2019–2020 (hereafter “Agreement”), Student Guide 2019–2020 and Payment Schedules.


*As part of your Agreement, you will be held accountable for following the policies, rules, and regulations set in the aforementioned documents.


First-Year (freshmen, transfer, new graduate and international students): Your check-in appointment will be Saturday, August 17, 2019, between 10 a.m. and 2 p.m. In August, we’ll email you check-in details and a specific appointment time. Please check your Cal State LA email for your specific move-in details.
Returning Residents: Your check-in appointment will be Friday, August 16, 2019, 10 a.m. to 2 p.m.  In August, we’ll email you check-in details and a specific appointment time. Please check your Cal State LA email for your specific move-in details. 
If you are unable to check-in on your assigned date or time, please contact the Office of Housing & Residence Life immediately.


On your assigned move-in date:
  1. Bring a picture ID (state ID, driver’s license, passport or Cal State LA ID)
  2. To help minimize your wait, plan to arrive shortly before (no more or less than 30 min) your assigned appointment time.
  3. Arrive at Lot 5 on campus (entrance to drive up to Lot 5 at the intersection of Paseo Rancho Castillo and Mariondale.
  4. Follow the signage to the check-in QUICK PARK area in Lot 5 – Here students only will exit the vehicle and proceed to the check-in table, while family and friends wait in the vehicle for the student to return.  DO NOT UNLOAD THE VEHICLE THIS IS CHECK-IN ONLY
  5. After checking in students will visit the move-in day unloading parking pass table to retrieve the number of passes for UNLOADING ONLY vehicles. Any passenger-only vehicles will be directed to park in the general parking areas in Lot 5.
  6. After checking in and obtaining your unloading pass, you will be asked to return to your vehicle place your unloading plaque on the dash of your vehicle and proceed to Parking Lot 7/7A.
  7. After you have reached the unloading parking lots please follow instructions provided by staff in Parking lots 7 and 7A as you will be shown where to temporarily park for 30 min to Unload your vehicle.
  8. After unloading you will go to your apartment and begin moving in.
  9. You will have a copy of your ACR (Apartment Condition Report Form)  We strongly recommend you review and make corrections to the ACR, which we use to assess the condition of the apartment when you check in and check out, as well as to determine damage charges.
  10. If and only if you have corrections you wish to bring to our attention the ACR will be due to our office by Tuesday, August 20, 2019
Please report any immediate issues to our Facilities Help Desk (located in the Community Center). Other non-immediate issues may be submitted through a Work Order (see below).


In order to be eligible to check into your fall 2019 housing assignment you must have completed the following:
  • Registered for fall 2019 classes (Undergraduate:12 units or more; Graduate: 9 units or more)
  • Obtained TB Clearance from the Student Health Center (Proof that you are free of tuberculosis)
  • Paid your housing fees by payment dates on GET (Room, Board, Program Fees)
  • Residents who are under 18 years old only: Have a Consent and Authorization for Medical Treatment form completed by a parent or guardian.
  • Received a Cal State LA One Card at the One Card Office. (Bring your card with you.)
Also, make sure to:


Phase I and Phase II Residents
All residents will check-in at 5300 Paseo Rancho Castilla, Los Angeles, CA 90032, parking lot 5 from 10 a.m. to 2 p.m.
Golden Eagle Apartments Residents (GEA)
Residents assigned to GEA will check-in at the housing office. The apartments are located on the corner of Valley Blvd and Mariondale Ave at 5425 Dobbs St., Los Angeles, CA 90032, just north of campus.
When unloading at GEA, students will unload either inside the small parking lot or along the sidewalk depending on available space.
Please note that the Dobbs Street address is not a mailing address as the information provided is only for directional purposes. All student mailboxes and mail delivery services are located in Phase I and II. Dobbs Street is not a registered address with United States Postal Service. Mail or packages cannot be delivered to GEA.
Your roommates may arrive later than you. Please don’t spread your belongings to the vacant space or room and your room and apartment are ready for a new resident to move in at any time. If your belongings get in the way of another student from moving in, you may be charged and subject to disciplinary action.
You’re responsible for keeping track of the following two keys we assign you when you move in:
  • Core Key, this key unlocks the front door of apartments.
  • Bedroom Key, this key unlocks residents’ bedroom door.
You’re responsible for reporting lost or stolen keys them immediately, as it is a safety and access concern.
Image of Move-In Map 1Image of Move-In Map 2Image of Move-In Map 3


Prior to arriving on campus for move-in, all housing fees must be satisfied with no past-due amounts pending or an official payment plan must have been established with Cal State LA’s Student Loan Services and Collections Department. Failure to satisfy all required payments will make the student ineligible for fall check-in.
All housing fees that have been posted on your GET include rent (room charge), board (if you selected a meal plan), security deposit, application fee, and program fee.
For information about fees, see payment schedules.
        Payment Methods:
  1. In-Person/Walk-in (Cash, Check or Money Order): To make an in-person payment, please visit the Cal State LA Cashier’s Office located on campus in the Administration Building Rm 128. The Cashier service windows are located in the open courtyard area.
  2. Mail or Depository DropBox (Money Order, Personal Check or Cashier’s Check): Check or money order payments mailed or dropped off in the Cashier’s depository drop box may take three business days to process. The Cashier’s Office is not responsible for payments sent by U.S. Mail until received. Check and Money Orders must be received and processed by the housing payment deadline. Please make checks payable to Cal State LA or California State University, Los Angeles. Please include your campus ID number (CIN) and “Housing – Fall 2019” on your check or money order.
Mail payments to:
Cal State LA
Cashier’s Office, ADM. 128
5151 State University Drive
Los Angeles, CA 90032-8524
  1. Online (Credit or E-Check): You can pay online by credit card or e-check on CashNET Smartpay (non-refundable processing service fee). For a step-by-step on how to pay online, check out the How to Pay your Housing Statement Online. Smartpay operates 24 hours a day; seven days a week, but payments received after 9 p.m. will not be posted to your account until the following business day. Weekend and holiday payments will not be posted until the following business day.
  • Electronic Check (e-check) payment is available on CASHNet Smartpay for a $5 non-refundable service fee. For questions regarding billing or CashNET Smartpay, please contact the Cashier’s Office at (323) 343-3630.
  • Credit cards accepted are American Express, Discover Card, MasterCard and Visa with a 2.75% non-refundable credit card processing service fee.


Students may add a Meal Plan at any time during the academic year. If you want to change or cancel your Meal Plan, you must submit the Meal Plan Change or Cancellation Request Form prior to our official opening of the residence halls. For the fall 2019 semester, requests to cancel or change is due no later than Thursday, August 15, 2019.
If you haven’t yet signed up for a Meal Plan, you can still do so. Visit the Dining & Meal Plan page for more information.


Housing and Residence Life reserves the right to change students’ assignments prior to the beginning of the contract period in the interest of housing demand, to accommodate students registered with the Office of Student Disabilities or for the benefit of the educational environment.


The parking lot for eligible residents is adjacent to the housing complex (lots 7 and 7A). If you plan to bring a car to campus, a residential parking permit is required. Students can purchase a residential parking permit online from Parking and Transportation. Note: First-time freshmen are prohibited from purchasing a residential parking permit. For more information, visit the Housing Resident Parking Page.


When you check-in, you will receive a mailbox assignment and access combination. Roommates who reside in the same bedroom share mailboxes. To prevent mail theft, do not share your mailbox combination with anyone. There are two Student Mailrooms located in the housing complex: Phase I Mailroom is located in the Community Center and the Phase II and GEA Mailroom is located next to the housing office. To pick up packages students must present their Golden Eagle ID card at the pick-up window located between the housing office and the Phase II and GEA Mailroom. You must wait to receive an email from the mailroom before coming to pick up a package.
Make sure to check out our tour videos on our YouTube channel and follow us on Facebook, Twitter, and Instagram.


If something breaks or is not working in your apartment, please fill out a Work Order online through the Housing Portal. Once you log in, just click on the Maintenance tab and fill out your Work Order.
Safety is everyone’s responsibility
The safety and security of our residents are of primary concern to the Housing and Residence Life staff. Please keep the following in mind: 
  • Keep your door locked at all times.
  • Do not give or lend your keys to anyone, including your housemates. This violates your Agreement. 
  • When leaving your apartment or going to sleep, make sure your windows and sliding doors are locked, and remember to close your blinds.
  • Tell your housemates where you are going and if you will be leaving for an extended time.
  • Report any suspicious persons or activities to campus police.
  • Always lock your front door and carry your keys with you.
  • The University is not liable for damaged or stolen belongings. You may wish to consider purchasing insurance such as GradGuard, National Student Services Inc.