If you have an ADA complaint, we will first try to find an informal resolution. Complaints can include, but are not limited to:
- denial of accommodation
- delay and/or denial of services or equipment
- unequal treatment or discrimination
- program and architectural inaccessibility
If OSD is unable to resolve the issue informally, you can file a formal complaint. You must exhaust the informal process before initiating the formal one.
If you have a complaint, you must first meet with your disability specialist within 10 working days and attempt to resolve the issue informally. If you do not reach a resolution, submit an informal complaint within 10 working days of the incident.
The OSD director or associate director will receive the complaint. They should schedule a meeting within five working days. An OSD disability specialist may attend.
The student should receive an outcome no more than 10 working days after the meeting.