Student Complaint Process

If you have an ADA complaint, we will first try to find an informal resolution. Complaints can include, but are not limited to:

  • denial of accommodation
  • delay and/or denial of services or equipment
  • unequal treatment or discrimination
  • program and architectural inaccessibility

If OSD is unable to resolve the issue informally, you can file a formal complaint. You must exhaust the informal process before initiating the formal one.


INFORMAL PROCESS

If you have a complaint, you must first meet with your disability specialist within 10 working days and attempt to resolve the issue informally. If you do not reach a resolution, submit an informal complaint within 10 working days of the incident.

The OSD director or associate director will receive the complaint. They should schedule a meeting within five working days. An OSD disability specialist may attend.

The student should receive an outcome no more than 10 working days after the meeting.


FORMAL PROCESS

If you are unsatisfied with the outcome of the informal process, submit formal complaint within 100 days of the event or the last date of a related series of events or actions.

The Office of the Dean of Students will review your complaint for further action and arrange a meeting with all the parties involved.

For our full complaint policy and the University Formal Process, please visit Section VI. of our Policies and Procedures.