Student Complaint Process

If you have a complaint related ADA accommodations, we will first try to resolve your complaint informally through discussions with an OSD disability management specialist, director or associate director.

Complaints can include, but are not limited to, denial of accommodation, delay and/or denial of services or auxiliary equipment, unequal treatment or discrimination, program and architectural inaccessibility.

INFORMAL PROCESS

Resolutions through preventative intervention often result in a positive outcome. Please follow these steps:

1. Meet with your disability specialist within 10 working days of the event and attempt to resolve the issue.

2. If you do not reach a resolution, submit an Informal Student Complaint Form for Denial of ADA Accommodations within 10 working days.

The OSD Director or Associate Director should arrange the meeting within five working days of receiving the complaint. The OSD Disability Specialist may attend this meeting at the request of either the student or the OSD Director or Associate Director.

The OSD Director or Associate Director will inform the student in writing of the outcome no later than 10 working days after the meeting.

FORMAL PROCESS

3. If you are unsatisfied with the outcome of the informal process, submit a Formal Student Complaint Form for Denial of ADA Accommodations within 100 days of the event or the last date of a related series of events or actions.

The Office of the Dean of Students will review your complaint for further action and arrange a meeting with all the parties involved.

For our full complaint policy and the University Formal Process, please visit Section VI. of our Policies and Procedures.