Frequently Asked Questions

1.  Are students with disabilities eligible for priority registration?

Students with disabilities are eligible for priority registration every quarter they attend CSULA with the exception of their initial quarter. The purpose of registering early is not only to secure an appropriate schedule that is functional, but it allows the student to secure needed support services for the upcoming quarter. 

2. I have completed all my requirements for transferring to CSULA at my community college except for mathematics; may I still transfer and complete the math requirement at CSULA?

CSU Executive Order 665 mandates that all students intending to transfer to CSULA regardless of disability must complete the CSULA GE Mathematics requirement prior to attending the first quarter.

3. I was tested for a learning disability at the last community college that I attended; do I have to be tested again at CSULA again?

Retesting may be required at the discretion of the OSD learning disability specialist to ensure that it meets CSULA standards. Typically, student learning disability assessments must not be more than three years old. However, temporary reasonable accommodations may be started pending the reassessment.

4. At my community college I used to get extended time on my exams. Will I be able to get extended time at CSULA?

If your disability warrants the use of extended time on exams, and your documentation supports the accommodation, it will be provided at CSULA. It is a good idea to review the Policy on Test Taking Accommodation in the OSD web page to learn about the deadlines for submitting such requests.

5. Do you have transportation for students with mobility impairments from class to class?

CSULA does not provide such transportation. However, we recommend that students with mobility impairments take advantage of the Priority Registration to better schedule classes and give you additional time to get from class to another.

6. Is mobility training service provided through OSD?

Mobility training is not provided through OSD. However, information on other resources is available. Additionally, you may want to discuss other alternatives with the Department of Rehabilitation and the Braille Institute.

7.  Can I get a tutor through OSD?

No. Tutors are available through the University Tutorial Center. Additionally, as a student registered with the OSD, you may be eligible to schedule a standing tutoring appointment.

8. If I need assistance registering for classes, can I get help at OSD?

Assistance with the registration process is available through OSD. The office will assist students using the STAR (telephone registration) and through the internet with the help GET (Golden Eagle Territory).

9. Do I need to register with OSD at the time that I register with the University?

It is encouraged that you register early with OSD so that once you have been accepted, support services may begin promptly. Also, if there is any additional documentation or additional assessment, the disability related advisor may inform with enough time to complete it.

10.  Does OSD provide financial assistance to students with disabilities?  

No. The Office for Student Financial Aid will provide financial assistance to eligible students. Information on other available resources is available at OSD.

11.  What do I do if I suspect a student has a disability?

Do not tell a student you think he/she has a disability. Approach the student as you would any other student having difficulty in the class. Inquire about what might be impacting the student's progress in the class. A student with a disability will likely disclose at this time if the difficulties are disability-related. Refer the student to OSD if he/she discloses a disability or indicates he/she suspects a disability. If neither of these scenarios occurs, we recommend providing the student with a list of campus resources, including the OSD.

12.  Is a student required to divulge the nature of the disability?

No, students are not required to tell you the nature of their disabilities or to provide copies of their disability documentation. Students requesting reasonable accommodations do have to provide you with an “ADA Reasonable Accommodation” form from OSD confirming that they have a documented disability and listing the approved accommodations.

13.  Do I need to accommodate the student's disability without any written verification from the OSD?

No. Students who have been verified for services have written confirmation from OSD. If a student does not have an “ADA Reasonable Accommodation” form, please refer him/her to our office in the Student Affairs building, Room 115.

14.  Who is eligible for exam accommodations and who determines what accommodations they receive?

Students with disabilities who have functional limitations that would impact their ability to take exams may be eligible for accommodations. The most common accommodations are extended time and the use of a quiet room. While it may sometimes seem that students with disabilities are advantaged in testing arrangements over their non-disabled peers, each accommodation is carefully considered by a counselor and supported by the documentation of their disability. Accommodations are provided only to ensure that a student's performance on an exam is representative of their mastery of the subject, rather than a reflection of their disability.

15.  How do I submit tests that will be proctored by OSD?

Tests are to be forwarded to OSD by emailing them to OSDExams@cslanet.calstatela.edu. OSD requires that all proctored examinations be sent to the office via email 48 hours in advance and 72 hours for those tests requiring alternative format/e-text conversion. If you require additional security for tests that are being emailed, encryption can be applied. Please contact your IT support or the Center for Effective Teaching and Learning (CETL) for any assistance with encryption. If you have questions, please contact OSD.

16. What are notetaking accommodations?

Some students with disabilities have difficulty taking notes in class because of a disability. To accommodate this disability, OSD provides an opportunity for the student to receive copies of someone else's notes. The accommodation is provided only when the student is in class; it is not a substitute for attendance.

17. How can I assist a student in getting a notetaker from the class?

A student who wants an in-class notetaker will give the professor a memo asking for their assistance in recruiting a student-notetaker from the class. For privacy reasons, it is important not to identify the student with the disability unless stated in the memo. Please follow the steps that are stated in memo for referring the student-notetaker to OSD. The notetaker can obtain “NCR” paper which makes an immediate copy or can utilize the copier in the OSD office to make copies of their notes. The notetaker will deliver the notes according to the arrangements that are made.

18.  In the past I have had a student with a disability in my class who was very disruptive. He told me that he was late as a result of his disability and that there was nothing I could do about it. He also interrupted my class lectures and group work, and when reprimanded told me that he was protected by the law. Is that true?

All students, regardless of disability status, are required to meet the provisions of the California State University Los Angeles Student Code of Conduct and the academic expectations contained in your syllabus. Students are expected to behave civilly, attend class and participate appropriately. The Americans with Disabilities Act requires that reasonable accommodations be made but you are not required to modify academic standards to accommodate inappropriate or disruptive behavior. In addition, faculty are recognized as having jurisdiction over academic matters such as class attendance, tardiness and due dates for assignments.