ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:
- Report an IT-related issue or service outage.
- Request a service or product offered by ITS.
- Manage and track open requests.
- Browse or search for how-to articles in the knowledge base.
You can access ServiceNow by going to calstatela.service-now.com and logging in with your MyCalStateLA ID account.
Below is a list of step-by-step handouts and video tutorials on how to use ServiceNow.
If you have any questions or need assistance using ServiceNow, please contact the ITS Help Desk.