ServiceNow Support

ServiceNow is an online ticketing system used by ITS to provide customer support. Cal State LA students, faculty, and staff can use ServiceNow to:

  • Report an IT-related issue or service outage.
  • Request a service or product offered by ITS.
  • Manage and track open requests.
  • Browse or search for how-to articles in the knowledge base.

When logging in to ServiceNow, use your myCSULA Identity account.

Log in to ServiceNow


Training

Below is a list of step-by-step handouts and video tutorials on how to use ServiceNow.

Handouts

Video Tutorials


Support

If you have any questions or need assistance using ServiceNow, please contact the ITS Help Desk.