COVID-19 FAQ

Campus Response

 

How are classes impacted?

Alternative instruction will continue through the May and Summer Sessions. Students will receive instruction that does not require face-to-face interactions.

Because of the continuing threat posed by the pandemic, Cal State LA is also planning to deliver classes through virtual modalities for fall 2020, rather than on campus, and to provide enhanced support for students and faculty. Find additional details in President William A. Covino's message from May 14.

Are campus operations continuing?

To comply with public health orders, students, faculty, staff and members of the public should not come to campus unless they are visiting the COVID-19 testing site with an appointment until further notice. Essential student services can be accessed in ways that do not require in-person interactions. Please review the Student FAQ section for information about specific services. 

The health and safety of our University community and supporting students on their paths to graduation are our top priorities. Our actions are informed by advice and guidance from public health experts. Practicing physical distancing and avoiding contact with others at Cal State LA and other public spaces can help stop the spread of COVID-19.

What protocols has Cal State LA implemented to safeguard employees and visitors?

As part of the Los Angeles County Department of Public Health’s Safer at Home Order for the Control of COVID-19, Cal State LA has implemented the following protocols to safeguard employees and visitors. 

  • Signage has been posted at each public entrance to inform all employees and visitors to avoid entering the facility if they have a cough or fever, to maintain a minimum six-foot distance from one another, and to wear face coverings at all times.
  • Everyone who can carry out work duties from home has been directed to do so. Employees have been told to not come to work if they are sick.  All employees who are working on campus have been provided face coverings to be used, and workstations have been configured to allow social distancing.
  • Breakrooms, restrooms and common areas for employees remain open and are being cleaned and disinfected daily.  Hand sanitizing stations have been installed across campus.  Soap and water are available in all restrooms and breakrooms across campus. 

Are food services available?

The dining area of the Food Court is closed. UAS Dining Services now offers an online ordering menu. Orders are placed online and picked up at The Spot in the Food Court. 

For students in on-campus housing, meals are being provided to students with meal plans in a manner that promotes physical distancing.

Is the University Bookstore open?

The Cal State LA University Bookstore is transitioning to online-only transactions and has closed its physical location until further notice. Textbooks, apparel and supplies can still be ordered online from the University Bookstore.

For questions regarding textbook rentals and returns or online orders, please email the University Bookstore at sm670@bncollege.com.

Barnes and Noble Education and VitalSource are also offering students and instructors at Cal State LA and other universities access to a catalog of free e-textbooks to assist with obtaining needed course materials for the rest of the semester. Please review the VitalSource Helps Frequently Asked Questions webpage for more information.

Are campus events canceled?

Consistent with California Department of Public Health recommendations, Cal State LA is promoting social distancing by canceling all public events. This decision covers all events and gatherings, including, but not limited to:

  • Banquets, luncheons, receptions, dinner galas
  • Conferences and workshops
  • Guided campus tours, performances

When possible, events may be rescheduled, or modified using technology. Find information about virtual and remote access resources from Information Technology Services.

Event organizers and planners should take action to cancel their individual events, including communicating with speakers and guests, canceling room reservations and/or catering, and canceling any other related event arrangements.

Are athletic events canceled?

California Collegiate Athletic Association member institutions have determined that NCAA sport competition will not occur during the fall of 2020.

The CCAA had previously canceled the remainder of the spring 2020 athletic season, including all previously scheduled championships for the 2019-20 academic calendar. For Cal State LA, this cancellation also includes non-CCAA member sports, women's tennis and beach volleyball. The cancellation of activities includes game competitions and practices, as well as in-person recruiting, both on and off campus.

In addition, Cal State LA's fundraising golf tournament, scheduled for April 27, has been postponed and will be rescheduled at a later date.

How will this impact Commencement?

Given the restrictions in place because of COVID-19, Cal State LA plans to schedule Commencement 2020 for a later time when we can gather safely and in accordance with public health orders. We will determine the date and the parameters of the event based on the guidance of public health officials. For updates, please visit the Commencement website.

What is current guidance for travel?

Given the rapid spread of the virus globally, Cal State LA has suspended all international and non-essential domestic travel effective March 10. This suspension includes all Cal State LA auxiliary organizations.

The U.S. Department of State is advising against all international travel due to the global impact of COVID-19. Please see the Department of State's Level 4: Do Not Travel Global Health Advisory.

We strongly urge our community against non-essential personal domestic or international travel during spring break.

Please also take note of Centers for Disease Control and Prevention (CDC) travel warnings.

What if I feel that I am being treated unfairly or being discriminated against or harassed in connection with COVID-19?

Cal State LA is a welcoming and inclusive community and does not tolerate discrimination, harassment or retaliation.

Students, faculty and staff who feel they are being treated unfairly, discriminated against or harassed should contact the University Title IX Office or the Vice President for Equity, Diversity, and Inclusion.

Students may also contact the Office of the Dean of Students. The University also provides counseling services for students through Counseling and Psychological Services (CAPS).

Students

 

What if I test positive for COVID-19?

We urge any students who test positive for COVID-19 to contact the Student Health Center at (323) 343-3302.

When Cal State LA learns of individuals in our community who test positive, we can offer direction and support, and assess any potential issues that may need to be addressed. We will target outreach to those individuals who may need to take additional measures to safeguard their own health or the health of others.

The CDC offers guidance on what to do if you are sick with, or if you have been exposed to, COVID-19.

What should I do if I believe I may have been exposed to COVID-19?

If you are a student and you think you have come in close contact with someone with COVID-19 (living in the same household, intimate partner, caregiver, being within six feet of the ill individual for more than 10 minutes), please take the following steps:

  • Stay informed, and use phone and technology to communicate with friends and family to avoid isolation.
  • Call your medical provider and follow their advice. We ask that you also contact the Student Health Center at (323) 343-3302. For other information and hours of operation, please visit the Student Health Center webpage
  • Self-quarantine for 14 days from your last exposure and monitor your health.
  • If you must leave home, please do not use public transportation and do keep your distance from others.
  • Monitor for symptoms of COVID-19 including fever, cough, and shortness of breath or trouble breathing. Symptoms may also include chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose. 

The CDC offers guidance on what to do if you are sick with, or if you have been exposed to, COVID-19.

How are fall 2020 classes impacted?

Because of the continuing threat posed by the pandemic, Cal State LA is planning to deliver classes through virtual modalities for fall 2020, rather than on campus, and to provide enhanced support for students and faculty. Our planning is consistent with Chancellor Timothy P. White’s widely publicized comments to the CSU Board of Trustees, and input and advice we’ve received from students, faculty, staff, and our public health partners.

Our approach is prudent and will allow students to make steady progress toward their degrees, while ensuring the safety of everyone in our community. I am confident that Cal State LA students will continue to receive an excellent education that prepares them for future success.

Enhanced Student Support

Our preparations for the fall are focused on enhancing support for our students. We will provide additional Wi-Fi hotspots and laptops to those students who need them, and robust financial aid remains available to most students. We recognize that our students are facing unparalleled changes and challenges. Academic advisors and counselors will provide support that ensures that students thrive. 

How can I find out about CARES Act funding?

Cal State LA has distributed funding from the Coronavirus Aid, Relief, and Economic Security (CARES) Act earmarked for students. The deadline to apply for CARES Act funding in spring 2020 was May 11. Learn more on the Cares Program webpage.

How are May and Summer Session courses impacted?

Cal State LA will offer all May and Summer Session courses in formats that do not require face-to-face instruction. Alternative instruction complies with public health mandates intended to prevent the spread of COVID-19, while allowing students to progress toward a degree. 

We understand that some students encountered challenges during our recent transition to alternative instruction for the spring semester. We are making adjustments designed to address those challenges.

What technology will I need for May and Summer Sessions?

At a minimum, you will need access to the Internet and a computer. You can then obtain course materials and readings, submit assignments, and participate in discussion boards. If you don’t have a web camera or microphone and your instructor utilizes Zoom for a class session or office hours, you can call in.

 

If classes do not meet face-to-face, why are class times still listed on the May and Summer Session website and in GET? 

 

Although classes do not meet in person, there may be times when a class meets virtually. For example, there may be Zoom meetings for lectures, discussions, or exams during scheduled class times. Therefore, please avoid registering for two classes at the same time or scheduling other events that conflict with the scheduled class meeting times.

If I have questions about May and Summer Sessions, who should I contact?

You may contact the Programs Department at the College of Professional and Global Education (PaGE) at (323) 343-4910 or by email at summersession@calstatela.edu. Programs Department staff members are currently working online due to the current COVID-19 prevention measures, but are responding via phone and email. Please include your name, phone number, and questions in your email. You can also visit the May and Summer Session website for additional information.

How can I get Internet access off campus?

Wi-Fi Hotspots

A limited number of Wi-Fi hotspots are now being distributed to students who do not have access to Wi-Fi or have problems accessing the Internet at home. Please contact the Dean of Students to make an appointment if you need assistance. 

Off-Campus Internet Offers

In response to the COVID-19 pandemic, some internet providers are offering free or low-cost services to households with students and low-income families.

Note that these are services from third-party providers and not from any University department.

  • FCC agreement (PDF) stating that providers will waive late fees, not cutoff service for lack of payment, and open hot spots.
  • Comcast: offers free WiFi for two months to low income families plus all Xfinity hot spots are free to the public during this time.
  • Charter/Spectrum: free internet offer for two months.
  • AT&T: offers open hot spots, unlimited data to existing customers, and $10/month plans for low-income families.
  • Verizon: no special offers, but following the FCC agreement.
  • Sprint: follows FCC agreement, provides unlimited data to existing customers, and, starting March 17, will allow all handsets to enable hot-spots for 60 days at no extra charge. 
  • T-Mobile: follows FCC agreement, plus unlimited data to existing customers, and coming soon, will allow all handsets to enable hot spots for 60 days at no extra charge.

These services are also listed under Internet Access on the Information Technology Services’ webpage for IT Resources for Remote Access.

What if I don't have access to a computer at home?

If students do not have access to a computer at home, the Dean of Students has a limited number of laptops available for check out. Please call (323) 343-3103 to schedule an appointment.

Is the Annex Link Open Access Lab closed?

In an effort to help prevent the spread of COVID-19, the Annex Link Open Access Lab is closed until further notice. This action complies with public health orders and protects the health and safety of our University community.

A small number of students used the Annex Lab during the first week of alternative instruction. We have contacted each of them to help them access the technology needed to participate in their classes.

How do I use Zoom for remote classes?

Zoom offers access to a number of audio, video and web conferencing tools that can be used for remote classes and communicating while off campus.

Helpful tips for student success while using Zoom from the Center for Effective Teaching and Learning:

  • Test your audio and video before the meeting.
  • Close other applications on your computer, especially those with pop ups.
  • Make sure you are muted when not talking.
  • Be yourself and respect others.
  • Ask questions using chat, remembering the default is to everyone.
  • Use reactions to engage with your class.
  • Think before you write.
  • Utilize the “raise your hand” feature if you want to ask a live question.
  • If prompted, you can share your screen.

To join a Zoom room:

1. Go to: calstatela.zoom.us, then select “Join A Meeting” at the top of the page.

2. Enter your instructor’s meeting ID, then click “Join.”

For phone-only access to a meeting:

1. Dial one of the following numbers to join the meeting:

2. Enter your instructor’s meeting ID followed by #.

3. When prompted for a Participant ID, simply press #. (You will not need a participant ID for phone only access.)

Zoom also has mobile apps you can download in the Apple App Store and Google Play Store.

Cal State LA Information Technology Services provides step-by-step instructions on how to get started with Zoom:

For more in-depth instructions and video tutorials, visit the Zoom Help Center. You can also take the 45-minute Learning Zoom course on LinkedIn Learning, which covers how to schedule, moderate and participate in Zoom meetings.

The University has also created a webpage with links to other resources that can assist with communicating and sharing documents using other applications such as Office 365, OneDrive, and Microsoft Teams.

How can I access services or accommodations for alternative instruction courses and other OSD resources?

Staff with the Office for Students with Disabilities are working remotely to continue to assist students with accommodation needs and questions, Monday through Friday, from 8 a.m. to 5 p.m.

Appointments with OSD counselors and support staff will continue to be scheduled during these times. To schedule an appointment or to contact OSD with questions, email OSD@calstatela.edu or email your OSD counselor or support staff directly. You can find their contact information on the OSD Staff webpage.

Please find additional details on OSD services and accommodations during alternative instruction, including alternative testing, note-taking, alternative media, deaf and hard of hearing interpreting, and assistive technology, on the OSD webpage.

How do I access library resources and textbooks?

As a preventive measure and following the guidance of public health officials, the University Library will be closed until further notice. The Library will provide all library services and access to library resources remotely.

The Library has created a dedicated guide (Library Resources for Alternative Instruction/Learning) to provide updates on Library operations, guidance on online/remote access and links to Library electronic resources, online services and more. You can also access this guide from the Library homepage

During this time, we encourage our faculty and students to utilize the Library’s electronic resources and online services as much as possible. A network of librarians are also available online 24/7 to provide research support. 

Barnes and Noble Education and VitalSource are also offering students and instructors at Cal State LA and other universities access to a catalog of free e-textbooks to assist with obtaining needed course materials for the rest of the semester. Please review the VitalSource Helps Frequently Asked Questions webpage for more information.

Since I shouldn't come to campus, how do I return library books or textbook rentals?

If you are in possession of physical materials from the University Library that are due for return, please do not come to campus. Keep the materials for the time being, all late fees will be waived. You may also contact the University Library service desk through email and request an extension: library@calstatela.edu.

Please email sm670@bncollege.com with any questions regarding textbook rentals and returns.

Is the Student Health Center open?

The Student Health Center will be open Monday through Friday from 8:30 a.m. to 4:30 p.m. Please call ahead of time at (323) 343-3300 to schedule an appointment.

How can I use Counseling and Psychological Services?

Counselors will be providing teletherapy. Please call (323) 343-3300 to schedule an appointment.

If you are experiencing a mental health crisis after hours, please call our After-Hours Crisis Hotline by dialing 323-343-3300 and pressing 2 to be connected to a counselor.

How can I get advising and tutoring services?

Advisors and tutors are committed to helping students complete spring semester and prepare to enroll in the fall. These services will take place in non-face-to-face environments, including telephone, email, and zoom. 

Centers are not currently offering drop-in appointments. To make an appointment or seek more immediate assistance, contact your advising center

Center for Academic Success

You can make tutoring appointments using the same online features that have been offered previously on the Center for Academic Success website

On the morning of your appointment, you will receive an email with a Zoom link or phone number. After opening Zoom, staff will greet you in a virtual experience where they can continue to connect you with other students and a tutor in reception rooms and breakout rooms. Students and tutors can also set up lounge areas where they can interact and chat with other students. 

The center will also continue to offer online tutoring through NetTutor.

Smart Start

Smart Start academic coaches and PLUS Leaders will be providing their services through Zoom to help you navigate your academic courses. For information, including setting up a virtual meeting with an academic coach, please visit the Smart Start website.

EOP

EOP counselors will meet with students by phone or Zoom. 

I am a graduate student. How can I get support from the Office of Graduate Studies?

Staff will be available for consultation via telephone, email and Zoom. General questions can be sent to gradstudies@calstatela.edu.

Requests for appointments with thesis reviewers and writing consultants can be sent to GRC@calstatela.edu. Please note in the subject line “Thesis Reviewer Appt” or “Writing Consultant Appt.”

How can I get assistance from the Office of the Dean of Students?

Staff will be available to assist students. Please call (323) 343-3103 or email deanofstudents@calstatela.edu.

What about my semester parking permit?

In response to COVID-19 and the transition to alternative instruction, all student semester parking permits will be refunded for the remaining portion of the spring semester (March 22-May 25). No applications required.

Refunds will be posted to your student account and will be sent to all current permit holders by direct deposit or mailed to the address on your MyCalStateLA account. 

Refund amounts will be on a prorated basis for the remaining days of the spring semester. Refunds will be issued through April.

For more information, please visit the parking refund webpage. If you have any questions, please email parkandtransservices@calstatela.edu or call (323) 343-6118.

What are the impacts to on-campus housing?

Due to orders from state and local officials, Housing and Residence Life is asking students to return home, as soon as is reasonably possible, if they are able to do so. It is in the best interest of our community to reduce and limit the concentration of individuals and helps to reduce potential transmission of the coronavirus.

Students who rely on their campus apartment as their primary residence will be permitted to stay. This includes international students, Guardian Scholars, students who are employed in the area, students who may not have the resources for remote learning in their home communities and those who may face housing insecurity if they leave campus housing.

How can I get help with or submit documents for my financial aid?

For financial aid advising, please complete an advising request form. An advisor will respond to your request via email. Forms for financial aid and scholarships can be accessed via the financial aid webpage. The financial aid office can be reached at (323) 343-6260.

Documents can be mailed to: Center for Student Financial Aid, Student Affairs Building - Room 124 (SA-124), California State University, Los Angeles, 5151 State University Drive, Los Angeles, CA 90032.

If you must drop off documents, you can use a secure drop box located outside the Cashier’s Office (ADM 128) next to service window #2. Put all your documents in an envelope, seal it, and drop it off at your convenience.

How can I make tuition and fee payments?

You can make payments online by visiting the Cashier’s Office website.

If you need to drop off paperwork, please leave it in the secure box to the left of the window. You can also mail payments to: Cashier’s Office, Administration Building, Room 128, California State University, Los Angeles, 5151 State University Drive, Los Angeles, CA 90032.

You can call the Cashier’s Office at (323) 343-3630 or email studentfinancialservices@calstatela.edu. For student loans, call (323) 343-5357 and for the Service Center call (323) 343-5430 or email servicecenter@calstatela.edu. For additional information, check the Student and Finance Service Centers website.

How can I submit records or order transcripts from the University Registrar?

Many self-service options are offered through the My.CalStateLA.edu portal (including GET), online transcript ordering services and other platforms. University Registrar forms are available online.

Most smartphones and tablets can photograph a page and transform forms into a scanned document. Sign, snap, and email those scanned documents to records@calstatela.edu. We will accept email approvals for the required signatures on the forms. Just include them with your form when sending.

If you must drop off documents, you can use a secure drop box located outside the Cashier’s Office (ADM 128) next to service window #2. Put all your documents in an envelope, seal it, write “Records” on the outside, and drop it off at your convenience.

You can also mail your documents to: Records Office, California State University, Los Angeles, 5151 State University Drive, Los Angeles, CA 90032.

Faculty/Staff

 

What if I test positive for COVID-19?

We urge any employees who test positive for COVID-19 to contact the Student Health Center at (323) 343-3302. Employees should also notify their supervisor, who should contact Human Resources Management at (323) 343-3694.

When Cal State LA learns of individuals in our community who test positive, we can offer direction and support, and assess any potential issues that may need to be addressed. We will target outreach to those individuals who may need to take additional measures to safeguard their own health or the health of others.

The CDC offers guidance on what to do if you are sick with, or if you have been exposed to, COVID-19.

What should I do if I believe I may have been exposed to COVID-19?

If you are an employee and you think you have come in close contact with someone with COVID-19 (living in the same household, intimate partner, caregiver, being within six feet of the ill individual for more than 10 minutes), please take the following steps:

  • Stay informed, and use phone and technology to communicate with friends and family to avoid isolation.
  • Call your medical provider and follow their advice. We ask that you also contact the Student Health Center at (323) 343-3302. For other information and hours of operation, please visit the Student Health Center webpage
  • Employees should also notify their supervisor, who should contact Human Resources Management at (323) 343-3694.
  • Self-quarantine for 14 days from your last exposure and monitor your health.
  • If you must leave home, please do not use public transportation and do keep your distance from others.
  • Monitor for symptoms of COVID-19 including fever, cough, and shortness of breath or trouble breathing. Symptoms may also include chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose. 

The CDC offers guidance on what to do if you are sick with, or if you have been exposed to, COVID-19.

What type of leave is available to employees for issues related to COVID-19?

The Families First Coronavirus Response Act (FFCRA) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19.

Note: The California State University FFCRA provisions provide for leave at an employee's regular rate of pay for all qualifying reasons. Please consult with your campus human resources office for details.

How is fall 2020 instruction impacted?

Because of the continuing threat posed by the pandemic, Cal State LA is planning to deliver classes through virtual modalities for fall 2020, rather than on campus, and to provide enhanced support for students and faculty. Our planning is consistent with Chancellor Timothy P. White’s widely publicized comments to the CSU Board of Trustees, and input and advice we’ve received from students, faculty, staff, and our public health partners.

Our approach is prudent and will allow students to make steady progress toward their degrees, while ensuring the safety of everyone in our community. I am confident that Cal State LA students will continue to receive an excellent education that prepares them for future success.

Faculty Support

We are also enhancing support for our faculty as they prepare for the fall semester. Many of our faculty will participate in ALT-Instruction, a summer teaching institute offered by our nationally renowned Center for Effective Teaching and Learning (CETL). Faculty will continue to receive training in developing cutting-edge courses that are innovative, equitable, and designed for remote delivery.

What resources are available to help faculty prepare for alternative instruction?

To assist faculty in adapting their instruction to alternative modalities, the staff of the Center for Effective Teaching and Learning (CETL) is augmented by a team of Cal State LA faculty experienced in using technology such as Canvas, Zoom, and other platforms to create online instructional content.

CETL is offering a summer institute to assist instructors with teaching students remotely using alternative instruction.

This list of faculty peer-to-peer mentors is located on CETL’s Keep On Teaching webpage. This webpage also includes resources for preparing virtual course materials.

The University has created a website with links to other resources that can assist you in communicating with students and sharing documents using such applications as Zoom, Office 365 OneDrive, and Microsoft Teams.

We realize that no single platform is the best solution for everyone. Please employ the modalities that will work best for your students.

Faculty can use Canvas to share their videos, PowerPoints, and Word documents, to communicate with students, and to accept submissions of assignments and exams.

Please see the Faculty Guide to Supporting Academic Accommodations Online, created by the Office for Students with Disabilities.

How do I use Zoom for remote classes or for communicating while off campus?

Zoom offers access to a number of audio, video and web conferencing tools that can be used for remote classes and communicating while off campus.

Please see Cal State LA Information Technology Services' guide on Hosting Accessible Zoom Meetings.

ITS also provides step-by-step instructions on how to get started with Zoom:

For more in-depth instructions and video tutorials, visit the Zoom Help Center. You can also take the 45-minute Learning Zoom course on LinkedIn Learning, which covers how to schedule, moderate and participate in Zoom meetings.

The Center for Effective Teaching and Learning (CETL) has developed a Keep On Teaching webpage to assist faculty with preparing virtual course materials. The University has also created a webpage with links to other resources that can assist with communicating and sharing documents using other applications such as Office 365, OneDrive, and Microsoft Teams.

How can I get Internet access off campus?

In response to the COVID-19 pandemic, some internet providers are offering free or low-cost services to households with students and low-income families.

Note that these are services from third-party providers and not from any University department.

  • FCC agreement (PDF) stating that providers will waive late fees, not cutoff service for lack of payment, and open hot spots.
  • Comcast: offers free WiFi for two months to low income families plus all Xfinity hot spots are free to the public during this time.
  • Charter/Spectrum: free internet offer for two months.
  • AT&T: offers open hot spots, unlimited data to existing customers, and $10/month plans for low-income families.
  • Verizon: no special offers, but following the FCC agreement.
  • Sprint: follows FCC agreement, provides unlimited data to existing customers, and, starting March 17, will allow all handsets to enable hot-spots for 60 days at no extra charge. 
  • T-Mobile: follows FCC agreement, plus unlimited data to existing customers, and coming soon, will allow all handsets to enable hot spots for 60 days at no extra charge.

These services are also listed under Internet Access on the Information Technology Services’ webpage for IT Resources for Remote Access.

What information and tips can I share with my students to help them use Zoom?

The Center for Effective Teaching and Learning has created instructions and tips that you can share with your students about using Zoom.

Helpful tips for student success while using Zoom:

  • Test your audio and video before the meeting.
  • Close other applications on your computer, especially those with pop ups.
  • Make sure you are muted when not talking.
  • Be yourself and respect others.
  • Ask questions using chat, remembering the default is to everyone.
  • Use reactions to engage with your class.
  • Think before you write.
  • Utilize the “raise your hand” feature if you want to ask a live question.
  • If prompted, you can share your screen.

To join a Zoom room:

1. Go to: calstatela.zoom.us, then select “Join A Meeting” at the top of the page.

2. Enter your instructor’s meeting ID, then click “Join.”

For phone-only access to a meeting:

1. Dial one of the following numbers to join the meeting:

  • (669) 900-6833
  • (346) 248-7799
  • (253) 215-8782
  • (301) 715-8592
  • (312) 626-6799
  • (646) 558-8656

2. Enter your instructor’s meeting ID followed by #.

3. When prompted for a Participant ID, simply press #. (You will not need a participant ID for phone only access.)

Zoom also has mobile apps you can download in the Apple App Store and Google Play Store.

How do I access library resources and textbooks?

As a preventive measure and following the guidance of public health officials, the University Library will be closed until further notice. The Library will provide all library services and access to library resources remotely.

The Library has created a dedicated guide (Library Resources for Alternative Instruction/Learning) to provide updates on Library operations, guidance on online/remote access and links to Library electronic resources, online services and more. You can also access this guide from the Library homepage

During this time, we encourage our faculty and students to utilize the Library’s electronic resources and online services as much as possible. A network of librarians are also available online 24/7 to provide research support. 

Barnes and Noble Education and VitalSource are also offering students and instructors at Cal State LA and other universities access to a catalog of free e-textbooks to assist with obtaining needed course materials for the rest of the semester. Please review the VitalSource Helps Frequently Asked Questions webpage for more information.

Coronavirus Information

 

What is the 2019 novel coronavirus?

The 2019 novel coronavirus is a new respiratory disease first identified in Wuhan City, China. The name of this illness is Coronavirus Disease 2019, abbreviated as COVID-19. Diseases from coronaviruses in people typically cause mild to moderate illness, like the common cold. Some, like the SARS or MERS viruses, cause serious infections like pneumonia. COVID-19 is caused by a new coronavirus that has not previously been seen in humans.

How can I get tested for COVID-19?

Cal State LA is home to a free Los Angeles County COVID-19 testing center. The center is located in the Luckman Gallery on the Street of the Arts.

To schedule an appointment to be tested at Cal State LA, please visit the COVID-19 testing website. For all testing locations in Los Angeles County, visit the L.A. County COVID-19 testing website.

You may receive the test even if you are not experiencing symptoms. However, individuals with symptoms will receive priority consideration.

What if I test positive for COVID-19?

We urge students and employees who test positive for COVID-19 to contact the Student Health Center at (323) 343-3302. Employees should also notify their supervisor, who should contact Human Resources Management at (323) 343-3694.

When Cal State LA learns of individuals in our community who test positive, we can offer direction and support, and assess any potential issues that may need to be addressed. We will target outreach to those individuals who may need to take additional measures to safeguard their own health or the health of others.

The CDC offers guidance on what to do if you are sick with, or if you have been exposed to, COVID-19.

What should I do if I believe I may have been exposed to COVID-19?

If you are a student or employee and you think you have come in close contact with someone with COVID-19 (living in the same household, intimate partner, caregiver, being within six feet of the ill individual for more than 10 minutes), please take the following steps:

  • Stay informed, and use phone and technology to communicate with friends and family to avoid isolation.
  • Call your medical provider and follow their advice. We ask that you also contact the Student Health Center at (323) 343-3302. For other information and hours of operation, please visit the Student Health Center webpage
  • Employees should also notify their supervisor, who should contact Human Resources Management at (323) 343-3694.
  • Self-quarantine for 14 days from your last exposure and monitor your health.
  • If you must leave home, please do not use public transportation and do keep your distance from others.
  • Monitor for symptoms of COVID-19 including fever, cough, and shortness of breath or trouble breathing. Symptoms may also include chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose. 

The CDC offers guidance on what to do if you are sick with, or if you have been exposed to, COVID-19.

What are the symptoms of COVID-19?

COVID-19 has been confirmed in people who have had no symptoms to mild symptoms to severe illness. Coronavirus symptoms can include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Severe illness

Symptoms may also include chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose.

Symptoms are believed to develop 2-14 days after becoming infected with the virus.

What should I do if I develop COVID-19 symptoms?

Symptoms of COVID-19 include fever, cough, and shortness of breath. If you become ill, please:

  • Stay home and avoid contact with others, except for seeking medical care if needed.
  • Students may seek medical care from the Student Health Center (SHC). Please call first at (323) 343-3300 before visiting the SHC. The SHC is following the guidelines of Public Health in assessing and caring for patients presenting with symptoms. For other information and hours of operation, please visit the Student Health Center webpage.
  • Employees should contact their healthcare provider.
  • Do not travel while sick.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Throw used tissues in trash and wash your hands immediately.
  • Separate yourself from other people in your home and avoid sharing personal items.
  • Rest and drink plenty of fluids.
  • Seek urgent medical care for serious symptoms such as difficulty breathing or inability to keep fluids down.

What should I do to protect myself and others against the virus?

The COVID-19 situation is rapidly evolving globally. We encourage you to stay informed through the Los Angeles County Department of Public Health, the CDC, the California Department of Public Health, and the World Health Organization.

As with other respiratory illnesses, there are steps that everyone can take to reduce the spread of infection:

  • Avoid close contact with sick people.
  • Practice social distancing by avoiding non-essential travel, public gatherings, and places where large groups of people congregate and limit the gatherings of individuals at higher risk for severe illness, such as people older than 65, people with underlying health conditions, and pregnant women, to no more than 10 people.
  • Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning agent.
  • Stay informed.

Should I wear a face covering?

The California Department of Public Health issued new guidance June 18 requiring that Californians wear face coverings in common and public indoor spaces and outdoors when distancing is not possible. Learn more about the guidance and limited exceptions.

The city of Los Angeles and Los Angeles County have also issued orders requiring face coverings. Find additional details on the city order and the county order on face coverings.

Face coverings are an additional tool that individuals should use to help slow the spread of COVID-19 but they do not replace other physical distancing requirements.

These face coverings are not required to be medical-grade masks or N95 respirators, but can be fabric coverings, such as scarves and bandana coverings.

How is the virus spread?

Health experts are still learning how the coronavirus is spread. Based on other coronaviruses, the virus that causes COVID-19 is believed to spread through close contact (defined as about 6 feet) with an infected person. Similar to the flu, when an infected person coughs or sneezes droplets from their respiratory tract enter the air. These virus-filled droplets can enter the mouths or noses of individuals close by or land on nearby objects.

It's possible the COVID-19 virus may be spread by infected individuals before they have symptoms. It's believed infected individuals are most contagious when their symptoms are the most intense. The incubation period for COVID-19 (the time period between getting infected and when symptoms develop) is believed to be 2-14 days. Community spread (spread that includes infections among people whose infection sources are unknown) appears to be occurring in certain areas of the U.S. 

Do not assume that someone of a particular race or nationality is likely to have COVID-19; this new virus has infected people of many different races and nationalities across the entire world. No one in our community should be excluded from activities because of their race, country of origin, or recent travel if they do not have symptoms of respiratory illness. 

For additional details, read the CDC's How COVID-19 Spreads.