iServiceDesk by TMA Systems, LLC

TMA iServiceDesk

TMA iServiceDesk is TMA's web-enabled interface that provides a user-friendly web forum to submit, query, and report on work FW_REQ_LOW_KEYs. Requesters can be kept informed via e-mail or can query the status of their FW_REQ_LOW_KEY or FW_WO_LOW_KEY throughout the entire process.

Additional functionality of TMA iServiceDesk includes the following:

  • Submit work FW_REQ_LOW_KEYs
  • List open and FW_WO_CLOSE_LOW_KEY FW_WO_LOW_KEYs
  • Query for selected work FW_REQ_LOW_KEYs and FW_WO_LOW_KEYs
  • Check status of work FW_REQ_LOW_KEYs and FW_WO_LOW_KEYs
  • Post a user-defined facility news page
  • Display emergency procedures and links to other sites
  • Submit material requests via a standardized material request form including the ability for the user to designate where materials are to be delivered **
  • Access an online catalog of supplies and materials **
  • Access, complete, and submit client satisfaction surveys for in-house technicians or contractors *
  • Submit project FW_REQ_LOW_KEYs *
  • Submit key FW_REQ_LOW_KEYs
  • Run selected reports directly from the browser without having to log in to the TMA application
  • Make use of single user ID and Password (LDAP)

By using TMA iServiceDesk's open and modifiable HTML, you can create custom pages. iServiceDesk provides users with the ability to publish selected data to thousands of end users or clients at one facility or around the world.

    * TMA Enterprise only
  ** TMA Enterprise and TMA WorkGroup only