Spring 2020 U-Pass Credit Claim Form

Due to the challenges of COVID-19, Metro will be extending the Spring 2020 U-Pass to cover the Summer 2020 pass period free of charge. The Summer 2020 U-Pass will be valid through August 16, 2020. For more information visit our U-Pass Information Page

To qualify for the free U-Pass Summer 2020 program:

  • The student must have purchased a Spring 2020 pass
  • Complete the Registration Form before June 12, 2020
  • Activate the Summer 2020 fare onto the bus/rail fare validator no later than June 30th

Spring 2020 U-Pass holders that do not wish to extend their pass for Summer, may request any possible remaining credit for non-use of the pass to Fall 2020 or Spring 2021, or a refund can be requested by completing the U-Pass Credit Claim Form below.

Note: The U-Pass is a Metro Transit item and is sold as a non-refundable item. Cal State LA Transportation Services is working with Metro to develop a protocol for any future credit or refunds for Spring 2020 U-Pass. Due to this process, the determination of any refund is estimated to be completed after July 30, 2020. We cannot at this time guarantee or approve any refund amount. The deadline to request a credit applied to Fall 2020 is August 10, 2020. For Spring 2020 credit or a refund, the deadline is November 16, 2020.

U-Pass Holders first name
U-Pass holders middle initial
U-Pass Holders last name
Campus ID Number.
20 digit pass number displayed on your pass or on your receipt. If you do not have the full number, enter as many numbers as visible.
U-Pass holder's phone number.
U-Pass holder's street address.
U-Pass holder's city.
State
Zip Code
Select how you are requesting to apply your Spring 2020 U-Pass credit.
Please read the following statement
I understand that the U-Pass is a Metro Transit item and its initial purchase was listed as non-refundable. However, due to changes caused by COVID-19, Cal State LA Transportation Services is working with Metro to develop a protocol for any future credit or refunds for the Spring 2020 U-Pass. Due to this process, the determination of my refund or credit is estimated to be completed after July 30, 2020. As such, I understand that Cal State LA Transportation Services cannot guarantee or approve any refund amount at this time, and may not approve a credit or refund for the item submitted above.
Please check that you have read and agree to the above statement.