How to Use a Single-line Telephone

Call Forward

To Activate

  1. Lift handset.
  2. Dial #, then 1 (listen for dial tone).
  3. Dial number where calls should be forwarded.
  4. Hang up.

To Cancel

  1. Lift handset.
  2. Dial #, then 1 (listen for dial tone).
  3. Hang up.

Call Transfer

To Activate

  1. Switchhook flash (listen for special dial tone).
  2. Dial number.
  3. Announce caller in privacy.
  4. Hang up.

Note: A switchhook is the button under the earpiece that raises (releases) when the handset is lifted. A switchhook flash is a quick depression of that button.

Conference

To Activate

  1. Switchhook flash (listen for special dial tone).
  2. Dial number.
  3. Announce caller.
  4. Switchhook flash to connect all callers.
  5. Hang up when conference is complete.

Consultation Hold

To Activate

  1. Switchhook flash (listen for special dial tone).
  2. Dial number.
  3. Consult privately and allow consulted party to hang up.
  4. Connection to the original call is automatically resumed.

Permanent Hold

To Activate

  1. Switchhook flash (listen for special dial tone).
  2. Dial #, then 4.
  3. Hang up. (Your call is now on hold. If you hang up, your phone rings intermittently to remind you; if you do not hang up, there is no reminder ring.)

To Cancel

  1. Lift handset. (If you did not hang up, switchhook flash.)

Ring Again

To Activate

  1. Switchhook flash (listen for special dial tone).
  2. Dial 11 (listen for regular dial tone).
  3. Hang up.

To Respond

  1. After a short burst of ringing, lift handset

To Cancel

  1. Lift handset.
  2. Dial 12.
  3. Listen for regular dial tone.
  4. Hang up.

Speed Call

To Program (Controller Only)

  1. Lift handset.
  2. Dial #, then 2.
  3. Listen for regular dial tone.
  4. Dial 1, 2 or 3-digit Speed Call access code.
  5. Dial number to be stored.
  6. Hang up.

To Erase (Controller Only)

  1. Lift handset.
  2. Dial #, then 2.
  3. Listen for regular dial tone.
  4. Dial 1, 2 or 3-digit Speed Call access code.
  5. Press *.
  6. Hang up.

To Use

  1. Lift handset.
  2. Dial #, then 3.
  3. Listen for regular dial tone.
  4. Dial appropriate 1, 2 or 3-digit Speed Call access code (number will automatically dial).

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