Laptop Hotspot FAQ

iPad Bundle

Who is eligible for the iPad bundle? 

New first-year and transfer undergraduate students entering during the 2021-2022 academic year are eligible for this program.

I submitted my application, now what?

Eligible students will receive an email indicating when they can pick up their bundle.  Students are notified based on the order in which they submitted the form.

What’s included in the iPad bundle?

The loaner iPad bundle includes a 64GB iPad Air, Apple Pencil and Apple Smart Keyboard Folio.

How long can I use the iPad bundle?

The loan program lasts during the duration of your undergraduate education at Cal State LA.

Where can I find more information on this program?

More information can be found on the Cal State LA CSUCCESS page and the CSUCCESS website.

Am I allowed to come to campus to pick up my iPad if I have not received pick-up instructions?

No, you should only come to campus if the Office of the Dean of Students has informed you that your iPad is ready for pick-up during the designated pick-up hours.

What do I do if I missed my pick-up window?

You can pick it up at the next available drop-by window:

  • Monday, October 25, 3:00 p.m. - 5:00 p.m.

 Please email the [email protected] to determine the open drop-by hours for future dates.

I’m having issues with my iPad setup.  What should I do?

Try rebooting the iPad (turning it on and off again) and once it’s been rebooted try the setup process again.  You may need a stronger Wi-Fi signal to complete the setup.  If you still have issues, please email us at [email protected].

If I signed up for CSUCCESS can I also pick up a hotspot or laptop?  And do I need to complete the Technology Loan Application form?

Yes, you are eligible for the hotspot and laptop as well.  You do not need to complete a separate application form.  Just let us know when you pick up your iPad that would like to add either the hotspot or the laptop to your checkout process.

General Information

Are there any fees to use the laptops/hotspots? 

There are no fees associated with the Laptop Hotspot Loan Program. Students can borrow the devices for free. 

I do not have a OneCard. Can I still pick up my laptop and/or hotspot? 

Yes. Students who do not have a Cal State LA ID/OneCard will still be allowed to check out equipment. Please be prepared to show another form of photo ID or your CIN during the appointment. 

When is my device due? 

Students graduating in spring 2021 or students not returning in the summer or fall 2021 will need to return their devices by Thursday, May 27, 2021. Continuing students will need to return their loaned technology by December 17, 2021. The University Library will send a receipt with the due date to the borrower’s preferred email (as indicated on your GET account). 

Do I need to save the box the equipment came in?

Yes. Please save the box your borrowed equipment came in. You will need it when you return the item(s) you borrowed. 

Can I use the equipment for non-Cal State LA related tasks?

No. According to the Technology Borrowing Agreement terms, students are to use the loaned equipment for Cal State LA course related tasks only. 

Can family members or friends use the equipment?

No. According to the Technology Borrowing Agreement terms, the equipment is to be used only by the borrower. 

Who is eligible to borrow a laptop and or hotspot?

Currently enrolled Cal State LA students are eligible for this technology loan program. 

What type of laptop is being loaned?

Students will receive a Windows PC laptop. 

What type of hotspot is being loaned?

Students will receive a Verizon Orbic Speed Hotspot. 

I selected a preferred pickup/return time but can no longer make it, can I send someone in my place? 

Yes, students may send a designee in their place to pick up or return equipment. Please be sure to email [email protected] to inform us at least 24 hours before your appointment time. 

Can the Office of the Dean of Students ship the requested equipment to my residence?

No. All laptops and hotspots must be checked out in person and by appointment only. 

I missed my selected pickup/return time, what do I do? 

You can pick it up at the next available drop-by window:

  • Monday, October 25, 3:00 p.m. - 5:00 p.m.

 Please email the [email protected] to determine the open drop-by hours for future dates.

I am not available during any of the available pickup/return times listed, what do I do?

You can pick it up at the next available drop-by window:

  • Monday, October 25, 3:00 p.m. - 5:00 p.m.

 Please email the [email protected] to determine the open drop-by hours for future dates.

What are the expectations for using University-loaned equipment?

Students who receive loaned technology do so under the terms of the Technology Borrowing Agreement.

Returning Equipment

I borrowed a laptop and/or hotspot from your office but I no longer need it. How can I return it?

Please read "Return Equipment" on the Laptop Hotspot Loan Program webpage. Follow the steps to schedule an appointment. 

Where do I return my equipment?

All returned equipment must be given to a Dean of Students staff member during their appointment time. In order to avoid additional damage to the equipment or loss, we cannot accept shipped items nor reimburse shipment costs. Please read "Return Equipment" on the Laptop Hotspot Loan Program webpage. Follow the steps to schedule an appointment.     

Defective/Damaged/Lost Equipment

My loaned laptop/hotspot is malfunctioning. Who can help? 

All loaned technology equipment that is malfunctioning or defective must be addressed by the University.  Unauthorized off-campus repairs made by external parties will not be reimbursed. Please visit our Trouble Shooting and Exchanging Defective Equipment page to review troubleshooting tips and steps on submitting a ServiceNow ticket. 

My loaned laptop/hotspot sustained damage, who do I report this to?

Please email us at [email protected] to inform us of the damaged equipment. 

My loaned laptop/hotspot was misplaced or stolen, what do I do? 

Please email us at [email protected] to inform us of the lost or stolen equipment.

Laptop Information

Can I store files and data on this laptop?

Yes, students may save files on the borrowed laptops. However, it is advisable to save important documents/files on an external drive or cloud-based drive in the case the laptop experiences technical difficulties. 

Can I install software on this laptop? 

For instructions on how to set up the laptop and for more information on the software available for students to download for home-use at no extra cost please visit: Loaner Laptop Guides and Setup. This software includes Microsoft Office 365, Zoom, and Chrome and Firefox browsers. 

How can I receive additional support with downloading software on this laptop?

Should you require additional information on software and support services, please visit: Information Technology Services (ITS)   

Hotspot Information

Does the hotspot have unlimited data? 

The hotspot should have unlimited data but there is a certain amount of high-speed data per cycle. To check your data usage on the hotspot please refer to the data usage page found here: Verizon Hotspot Data Usage.