Cal State LA call center or Skylight is a cloud-based interface where agents can receive, place, transfer and manage calls. With a helpful web view of all calls, agents can keep track of call status, add call notes, view call scripts or available agents, as well as various types of daily analytics.
Training Resources
Video Tutorials
Reference Guides
- Navigating Skylight
- Changing Devices
- Changing Work Modes
- Changing Your State
- Selecting Widgets
- Accepting and Navigating Inbound Phone Calls
- Logging Out
For more training resources, visit the Skylight Support Website.