Lost or Stolen Cards

If your One Card is lost or stolen, you will need to report it immediately to suspend further activities on the card. 

Suspending your One Card can be done in several ways:

• Call (323) 343-3700 (24-Hour Department of Public Safety)
• Call (323) 343-6800 (Golden Eagle Service Center)

If you suspend your One Card via the telephone and locate your One Card, you will need to bring it to the Golden Eagle Service Center for reinstatement.

If you suspect that your One Card has been used fraudulently and there are transactions that have occurred against your account that you did not incur, contact the Department of Public Safety.

To replace your One Card, a $5 replacement fee is payable at the Cashiers Office located in the Administration Building 128.  Bring your receipt and a valid CA driver’s license, identification card, or a valid passport to receive a replacement card.

Is your card linked to a Wells Fargo Checking account?

For cards that are linked to a Wells Fargo checking account, you must notify BOTH the Golden Eagle Service Center and Wells Fargo as soon as possible. 

To notify Wells Fargo: Visit the nearest Wells Fargo banking location or contact Wells Fargo at 1-800-869-3557.