Frequently Asked Questions
- What is my security code?
- How do I access my mailbox from a campus phone other than my own phone?
- To retrieve your voice mail from off campus?
- I do not want to listen to the greeting when I GET someone's mailbox. Is there a way to bypass it?
- I forgot to save my message after listening to it. Is it gone?
- Can I change the number of rings before my call is transferred to voice mail?
- What does the Transfer feature do?
- My telephone does not ring...what do I do now?
- What happens, if I lose my calling card?
- The calling card I picked up is not working?
- How can I request a new authorization code or report a code that is not working?
- What do I need to do if I require telephone, jack, or communications cabling services such as a new installation, or relocation? Call the ITS Helpdesk, extension 3-6170.
A. All mailboxes were set up with the 4-digit default security code. Users are encouraged to change the default security code immediately upon receipt of a new mailbox and keep it private. Security codes can be four to ten digits. Please note that to ensure system security, user access codes automatically expire every 90 days. User will be notified that the access code has expired upon entering the system.
A. Dial your extension. When you hear your outgoing message start to play, press #. You will be prompted for your security code.
OR Dial 3-7800. When the system responds with “please enter your mailbox number,” press #. Next you will hear “please enter your mailbox number or mailbox address.” Your voice mail box number is your 5-digit extension (3-xxxx). You will then be prompted to enter your security code. Note - if you wait too long, the system will disconnect you.
A. Dial (323) 343-7800. When you hear "You have reached the Cal State L.A." voice message system...,” press #. When you hear "enter your mail box number," enter your five-digit extension (3-xxxx). You will then be prompted to enter your security code. Note - if you wait too long, the system will disconnect you.
A. You can skip a voice mailbox greeting by pressing * when the greeting starts to play.
A. If you just hang up after listening to a message, the system keeps it as a NEW message. You must save or delete a message before exiting the system.
A. No. The system default is to have calls go to voice mail if a call is not answer within four rings or if the phone line is busy. If a call is not answered after four rings and the handset is not lifted to place another call, subsequent unanswered calls will be transferred to voice mail after only 2 rings. If you use your phone, (i.e., lift the receiver out of the cradle), the ring counter goes back to 4 rings.
A. This feature allows a station user to hold an existing call, call a third party, then transfer the call to the third party. The station user may consult privately with the third party before completing the transfer. To transfer a call.
A. Call the ITS Help Desk, at extension 3-6170 to place a telephone repair request.
A. Departments are responsible for all calling card charges. Treat your calling card like any other credit card. Lost or stolen cards must be reported immediately to the ITS Help Desk, extension 3-6170.
A. Call the ITS Helpdesk, extension 3-6170.
A. Call the ITS Helpdesk, extension 3-6170.
A. Call the ITS Helpdesk, extension 3-6170.