WaiveCar

WaiveCar at Cal State LA

We’re excited to announce that Cal State LA Transportation Services, WaiveCar, and The Cal State LA Hydrogen Station have partnered to bring fuel cell (hydrogen) vehicles for a shared mobility deployment on our campus. This program will be available for faculty, staff and students age 21 years and older (some restrictions may apply).  WaiveCars are free for the first hour of every rental, and additional time will cost $5.99 p/hr.  With each rental they can be driven up to 30 miles round trip. There will be designated parking spaces around the campus to pick-up and return the vehicles after each rental.  Please note, there is no overnight use of these vehicles. 

To participate in this program, users will need to visit the WaiveCar page, set-up an account, and use the promo code below.  Once the account is approved, you can immediately begin to reserve a WaiveCar!

Code For Cal State LA Students

CalStateLA-student

Code For Cal State LA Faculty & Staff

CalStateLA-staff

 

What Is WaiveCar WaiveCar is the world’s first zero emission, zero cost car-sharing program. WaiveCar makes money from ads on the cars, so users get to drive the cars for free for the first hour, then just $5.99 p/hr after that.  WaiveCar works through a smart phone app.  Download the app, sign-up and start your ride.

 

For more information contact Transportation Services via email or call (323) 343-5277.  The Transportation Services Office is located in The Public Safety Building and is open Monday - Friday 8am - 5pm.  


More Information on WaiveCar

WaiveCar at Cal State LA

 

Frequently Asked Questions

 

Signing up

What do I need to sign up?

You need a credit card, a valid driver’s license, a good driving record and a smart phone.

What’s a good driving record?

To use WaiveCar you must have a clean driving record, no tickets, accidents, or DUI’s.

Does it cost any money to sign up?

No fees at sign-up and no mebership fees.

Why do I need a credit card to sign up if it’s free?

When you book a car, there is a temporary $20 hold placed on your card.  We do this to make sure there are funds available in case you go over the 2 free hours.  Funds should be returned as soon as the ride is over. Depending on your bank, the credit should reappear in 2-3 business days 

How old do I need to be to drive WaiveCar?

You need to be 21 years and older to drive with WaiveCar.  For more information contact WaiveCar at support@waive.car or at 855-WAIVE55.

Can I use my iPad/tablet to use WaiveCar?

No. Unfortunately we require a smart phone so that a phone number can be attached to the account as well as GPS services.

Is insurance included?

Yes! Insurance with a $1,000 deductible is included in the signup! The information is in the glove box!

Can I use an out of state or foreign driver’s license to drive with WaiveCar?

Yes! However, Pennsylvania, Utah, or Washington licenses require additional info. If your license is from any of these states you need to email us at support@waive.car. Those with foreign licenses will need to contact your country’s DMV equivalent to obtain a driving record to email to us at support@waive.car (It must be translated into English).

Can I use a temporary driver’s license?

No, unfortunately you will need a permanent license to drive with WaiveCar.

How long does the signup take?

It should only take about 15 minutes for the signup and the background check. If it’s been longer, please contact us at support@waive.car or at 855-WAIVE55.

 

Booking Cars

What are WaiveCar’s hours?

Our cars are available from 9 am to 9pm Monday thru Friday and the customer service line is open from 8am to 5pm Monday thru Friday.  Additionally, you can send an email to support@waive.car and we will reach you at our earliest convenience.

How do I book a WaiveCar?

Log onto the app and find the closest available WaiveCar to you.  Cal State LA currently has WaiveCars in Lot 2, 4, 7, and at the hydrogen station (View the Campus Map to see locations). Hit “Book it”! You then have 15 minutes to get to the car before the reservation times out.

What’s with that $20 charge when I book a WaiveCar?

When you book a car, there is a temporary $20 hold placed on your card.  We do this to make sure there are funds available in case you go over the 2 free hours.  Funds should be returned as soon as the ride is over. Depending on your bank, the credit should reappear in 2-3 business days.

Where can I get a WaiveCar?

Cal State LA will have WaiveCars available in Parking lots 4, 7 and at the hydrogen station. View the Campus Map to see locations. 

How long do I have to get to a WaiveCar?/What happens if I don’t make it to the car in 15 minutes?

WaiveCar bookings expire after 15 minutes, you will be sent a text before cancellation.  For $1 you can get 10 extra minutes.  Special accommodations are available for customers 55 or over, customers in need of special assistance, or those with a disabled placard. 

  • Customers 55 or over will automatically get WaiveAid. WaiveAid allows you 25 minutes to get to your WaiveCar, for free, every time. You can still purchase an additional 10 minutes for $1, totaling 35 minutes.
  • If you are under 55 and need assistance, such as having a child in stroller or a handicap placard, please contact us at support@waive.car or at 855-WAIVE55.

Can I reserve a car in advance?

WaiveCar believes in the convenience of giving you a free car NOW! All bookings must be done when the car is needed.

Can I book multiple cars a day?

Yes! And even better, you will get the free hour for EVERY ride!
However, there is a 30 minute wait to re-book the car you just finished renting. We do allow you to skip the wait period for a $5 charge.

Does the free hour start when I reserve a car or when I start the ride?

When you start the ride!  Enjoy your leisurely walk!

Is the free 1 hour only when I’m driving the car?

No, the 1 hour begins once you start your ride and continues until the car is returned and you "end your ride" on the app.  Time is counted whether the car is driven or parked.

Driving Cars

How far can I drive with a WaiveCar?

You can drive up to a 15 mile radius of Cal State LA (30 mile round trip). You will get a text message/alert if you have passed the boundaries (no texts are sent while car is driven).  However, the car will operate as normal no matter where you are.

Where are the keys?

Our Hyundai Tucsons are push to start.  However, if you park the car while on your trip, be sure to take the keys which are on a sensor in the glovebox. Make sure you replace them when you’re done.  You cannot end your ride without returning the keys to the sensor in the glovebox.  Note: there is a $300 replacement fee for lost keys.

I’ve never driven a Fuel Cell (Hydrogen) car, How many miles per charge do I get?

Our Hyundai Tucsons have 250-300 miles per fill-up, depending on driving style.

What should I do if I’m running low on fuel?

If the fuel range reaches 50 miles less, head back to campus ASAP and return the vehicle its designated parking space.  The WaiveCar app will not show cars with 50 miles or less as unavailable.

Can I book multiple cars per day?

Yes! And even better, you will get the free 2 hours for EVERY ride!
However, there is a 30 minute wait to re-book the car you just finished renting. We do allow you to skip the wait period for a $5 charge.

Do you guys cover the refueling?

Yes, but only when using the Cal State LA Hydrogen Station.

Can someone else drive using my account?

No. The only person allowed to drive the car is the person on the account who has booked the car.

What happens if I get a parking citation during my ride?

If you get a ticket, you have 7 days to pay it. If you don’t pay it within that time, we will charge your account for the amount due plus a convenience fee. (If you see a ticket from a previous user, simply put it in the glove box).

Where can I park when I’m done?

You must return your WaiveCar to its initial designated location in Lot  4, 7, or the hydrogen station.

How do I end my ride?

Once you’ve returned and exited the car, open the app, select “End Ride,” and input the information requested.  If you haven’t received a confirmation text please call us at 855-WAIVE55.

Do I need to clean the inside of the car when I’m done?

Yes. Please be courteous to other drivers and clean up after your ride (a cleaning fee from $10 to $50 may be applied depending on the type of cleaning required).

Do I need to refuel the car before I end my ride?

No, just end your ride and we’ll handle the fuel.

Are there any fees for damages or other issues that may occur on a trip?

Administrative Fees:

  • Declined Credit Card: Charges plus $5 penalty fee
  • Excess Time (Non Waive time): $1 for every 10 mins. ($5.99/hour)
  • Parking Citation: Ticket Price plus $20.00 Handling fee (unless user pays themselves)
  • Vehicle Recovery/Abandoned Vehicle/Ran out of fuel: $300 plus any additional costs to recover the vehicle.

Special Cleaning:

  • General Cleaning: $10-$50
  • Smoking: $200
  • Pet not in carrier/odor: $50
  • Damage to the interior: Our costs to repair

Damage or Accident Fees:

  • Dead Battery / Lights Left On: $100
  • Impounded Vehicle: Cost of impound fee plus $100 recovery
  • Missing Key (Failure to return equipment): $300
  • Accident: If the car is physically damaged during the rental due an accident or other causes, we will hold $1,000 deposit and will return it to you if the insurance determines you are not at fault.  We wll also return any difference if damages is determined to be  less than $1,000.

For more information contact Transportation Services via email or call (323) 343-5277.

The Transporation Service Center is located in Lot 3, and is open Monday - Friday 8am - 5pm.

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