Technical Support Resources

ITS Help Desk

Technical Support Resources

The following are Cal State L.A. technical support resources.

Information Technology Services (ITS)

The Information Technology Services (ITS) Help Desk offers the following services:

  • One-on-one technical assistance
  • Assistance with campus e-mail
  • Assitance with connection to the wireless network

Location: Library, Palmer Wing, First Floor Lobby

Contact Info:

Hours: Please see ITS website for current hours. is an online learning community with courses on software, design, and business skills. All Cal State L.A. students have access to the courses available online at You must access the content from the MyCalStateLA portal.

The following topics may be helpful for students:

  • Moodle Essential Training for Students
  • Office 365
  • Dreamweaver
  • Time Management Fundamentals
  • Effective Public Speaking

Contact Info:

Open Access Labs

Cal State L.A. has five Open Access Labs spread out of campus for student use. Students must have their current student ID and MyCalStateLA Identity account to utilize this service.

The Annex link is open 24/7!  Depending on the location, the labs offer the following:

  • Macintosh and Windows PC workstations
  • Printing (including wireless printing)
  • Scanning
  • Group study rooms
  • Lounge areas

Contact info: Please visit the Open Access Labs Homepage for updated information.

Hours: Please visit the Open Access Labs Hours and Locations webpage for updated hours.

Moodle Mentor Program

The Moodle Mentor program provides support for students who need technical and general help using Moodle. Help is available in person, online, and by phone.

Location: ITS Helpdesk (Library, Palmer Wing, 1st Floor)

Contact Info:
Phone: (323) 343-6170
Email/Online Help Desk:

Telephone Support:
Telephone services are available 24x7 except during quarter breaks and university holidays.

Walk-in Support:
Monday - Thursday: 8:00 a.m. - 7:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.

Off-hours walk-in support is available at Annex Link located at Simpson Tower E191 (ST E191) except during quarter breaks and university holidays.


myTools allows students to access frequently-used campus software applications from anywhere at any time using their personal computers, laptops, and other mobile devices. The following applications are available through myTools:

  • Microsoft Office 2013
  • Microsoft Office 2010
  • Adobe Dreamweaver
  • Adobe PhotoShop
  • Internet Explorer
  • SQL Plus
  • SPSS
  • Mathematica
  • SAS
  • Matlab
  • ChemDraw
  • ArcMap
  • Windows 7 virtual desktops


Setup Instructions:


As part of the Cal State L.A. Bookstore association with Barnes and Noble, eligible Cal State L.A. students can purchase several software packages and hardware at a substantially reduced cost. To place an order, visit the website.


Phone: 800-579-0207