AskNow is committed to protecting and respecting
your privacy.
AskNow will update this policy from time to time so
please check back periodically. If at any point we
decide to use personally identifiable information in
a manner different from that stated at the time it
was collected, we will prominently post such changes
prior to implementing them.This
Privacy Statement answers the following questions:
What Information does AskNow
gather About You?
When you decide to ask a librarian a question at
AskNow's site, you may be asked to provide your name,
e-mail address, ZIP code, and other information. While
not all of this data is required for our services to
function, we are better able to answer your questions if
you volunteer complete and accurate information.
When you give us your e-mail address, a transcript of
your session with the librarian will automatically be
sent to your e-mail address at the conclusion of the
session. This transcript is also sent to the library, so
that we can improve our services and so that we can get
back to you if we find additional information about your
question. We will not use these email addresses for any
other purpose. We also ask for your email when you fill
out our satisfaction survey, to let us know if our
service is useful to you. Although you don't have to
fill this out, or give us your email address at that
time, doing so will help improve our servce, and
would give us the ability to contact you in case you
have requested more information.
We also collect IP addresses to help us
understand how our audience uses our site, so that
we can make our site better and improve our users'
overall experience when they visit AskNow. For these
same reasons, if your browser is set up to accept
them, we use a feature known as a "session cookie".
Cookies contain bits of information that Web sites
transfer to your computer's hard drive for record
keeping purposes. We will assign your browser a
cookie in order to maintain the session with the
librarian. It is only temporary, and lasts only as
long as your session with the librarian. It won't
tell us who you are. Only you can do that.
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How does AskNow Use Your
Personal Information?
AskNow collects personal information to provide
you, the user, with the best and most personalized
Web experience possible and to provide our
affiliated libraries with an efficient means to
improve services to their clientele. In short, by
knowing a little about you, AskNow can deliver more
relevant content to you while at our Web site.
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IP Addresses and Cookies
AskNow collects IP addresses for the purposes of
system administration and sometimes for
authentication (depending on your library's
policies).
Session Cookies are used on AskNow to maintain
your connection to us.
Most browsers are set up to accept cookies, but
you can configure your browser to refuse cookies or
to notify you when you've received one. If you
reject cookies, you will not be able to use our
site. When you accept our cookies, we can't use them
to find out who you are or any other personal
information about you.
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Will AskNow Disclose Any of
Your Personal Information?
AskNow will disclose your personal information
only to the extent necessary to fulfill your request
for information. For example, we may need to refer
your question to a librarian in our network, who
will have access to your information in order to get
back to you with an answer to your question. We do
not give, rent, lend, or sell individual information
to any advertisers.
We may disclose aggregate information (for
example, 5 million of our library users clicked on
our site last month) in order to describe our
services to our library partners and other third
parties, and for other lawful purposes.
We employ contractors to help with our
operations. Some or all of these contractors may
access the databases of user information. These
contractors are subject to confidentiality
agreements that restrict their use and disclosure of
all information they obtain through their
relationship with AskNow. Except as described in
this Privacy Statement, or to comply with applicable
laws or valid legal process, or to protect the
rights or property of AskNow, we will not disclose
any personal identifiable information about our
users.
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What Kind of Security
Measures Do We Take to Protect Your Information from
Accidental Loss or Disclosure?
AskNow is committed to protecting your personal
information. All information that you provide to us
is stored on our secure servers. If you are using a
computer that others have access to such as one in a
computer lab, Internet café or public library,
always remember to log out and close your browser
window when leaving our site.
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How Can You Deactivate Your
Account or Edit the Information We Have About You?
If you want us to delete any information in our
databases which links you to your previously asked
questions, you should contact AskNow's site
coordinator at
info@asknow.org. We do not otherwise keep user
profiles.
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Changes to this Privacy
Statement
AskNow may make changes to this Privacy Statement
at any time. This site will be updated with the
latest version of the Privacy Statement.
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What Else Should You Know
About Your Privacy?
While we do our best to protect your personal
information, AskNow cannot ensure or warrant the
security of any information you transmit to us, and
you do so at your own risk.
What does all this mean? Just as in the investing
world, you must protect yourself. Please be careful
and responsible whenever you're online.
Our librarians will routinely send you to other
sites on the Internet. If you follow these links
from our site to theirs, you should be aware that
these other sites have their privacy and data
collection practices. AskNow has no responsibility
or liability for these independent policies. For
more information regarding a site and its privacy
policies, check that site.
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