Wi-Fi Quick Reference Guide

This quick reference guide may help you get connected to the new Cal State LA Wi-Fi network by answering simple questions.

What is "Onboarding" My Device?

This is the recommended process for University faculty and staff.  Onboarding installs a certificate on their device that will automatically recognize them and connect them to the secure Wi-Fi network each time they enter the campus.  Although this takes more time for the initial setup, subsequent connections are quick and secure, and onboarding eliminates the need to update your device password every 90 days.  (Note: if you access campus email from your device, you still need to change your email password every 90 days.)   There is an onboarding limit of three devices per person

Windows 8, Mac OS and mobile device users are not required to use Onboarding, and can quickly connect to CSULA-SECURE using their MyCalStateLA ID account.

Connecting for the First Time

The following steps will install the onboarding certificate for University faculty and staff.  For students, these steps will provide an authentication certificate validating our servers and provide a QuickConnect setting on their device for future authentication.  LACHSA faculty and staff will log onto the Wi-Fi as needed.

Cal State LA Students

 

 

 

  1. Connect to CSULA-OPEN and open your web browser, if it doesn't open automatically.  You will be directed to the Welcome webpage.
  2. Select Student.
  3. QuickConnect to set up CSULA-SECURE.
  4. Confirm that the connection is working.
  5. Delete CSULA-OPEN Wi-Fi profile.

Having Problems?

  1. Make sure you have deleted CSULA-OPEN so your device does not try to auto-reconnect and ask you to repeat the process.
  2. If CSULA-SECURE still does not work, delete CSULA-SECURE Wi-Fi profile.
  3. Recreate CSULA-SECURE Wi-Fi profile.
  4. Confirm that the connection is working and delete CSULA-OPEN.
  5. If it still is not working, delete CSULA-SECURE.
  6. Connect to CSULA-OPEN and select Student.
  7. QuickConnect to set up CSULA-SECURE.
  8. Confirm that the connection is workiing and delete CSULA-OPEN.
Cal State LA Faculty/Staff
  1. Connect to CSULA-OPEN and select Faculty/Staff.
  2. QuickConnect to set up CSULA-SECURE.
  3. Confirm that the connection is working.
  4. Delete CSULA-OPEN.

Having Problems?

  1. Make sure you have deleted CSULA-OPEN so your device does not try to auto-reconnect and ask you to repeat the process.
LACHSA Faculty/Staff
  1. Connect to CSULA-SECURE and log in with your user ID and password.
  2. Repeat step 1 each time you connect to the network.

Having Problems?

  • If you connected to CSULA-OPEN, you need to delete the profiles for CSULA-OPEN and CSULA-SECURE.
  • Go to Spotlight.
  • Search Keychain and delete certificates related to "Onboard."
  • Connect to CSULA-SECURE and log in with your user ID and password.

 

Troubleshooting Your Specific Device

The following steps may address specific problems connecting your device to Wi-Fi.  If you follow these steps and continue to have a problem, you can still access CSULA-SECURE using your MyCalStateLA ID account.  Then stop by the ITS Help Desk in LIB PW Lobby for one-on-one assistance.

Windows 8 Laptop
  1. If you initially connected through CSULA-OPEN, followed the steps and confirmed that your device worked, you may need to delete CSULA-OPEN from your device.
  2. If CSULA-OPEN is not deleted, your device will attempt to auto-connect to CSULA-OPEN and ask you to repeat the onboarding process.
  3. For all subsequent connections, use CSULA-SECURE.
Mac OS 10.6 and below
  1. If you initially connected through CSULA-OPEN, followed the steps and confirmed that your device worked, you may need to delete CSULA-OPEN from your device.
  2. If CSULA-OPEN is not deleted, your device will attempt to auto-connect to CSULA-OPEN and ask you to repeat the onboarding process.
  3. If you have deleted CSULA-OPEN and CSULA-SECURE still does not work, delete both Wi-Fi Profiles.
  4. Go to Spotlight and search Keychain.
  5. Delete the certificates related to "Onboard."
  6. Repeat the instructions in Connecting for the First Time above.
Mac OS 10-7 and above
  1. If you initially connected through CSULA-OPEN, followed the steps and confirmed that your device worked, you may need to delete CSULA-OPEN from your device.
  2. If CSULA-OPEN is not deleted, your device will attempt to auto-connect to CSULA-OPEN and ask you to repeat the onboarding process.
  3. If you have deleted CSULA-OPEN and CSULA-SECURE still does not work, delete CSULA-SECURE.
  4. Recreate CSULA-SECURE, using the  instructions in Connecting for the First Time above.
  5. Confirm that the connection is working and delete CSULA-OPEN.
iOS Andriod Phone and Tablet
  1. If you initially connected through CSULA-OPEN, followed the steps and confirmed that your device worked, you may need to delete CSULA-OPEN from your device.
  2. If CSULA-OPEN is not deleted, your device will attempt to auto-connect to CSULA-OPEN and ask you to repeat the onboarding process.
  3. If you have deleted CSULA-OPEN and CSULA-SECURE still does not work, delete CSULA-SECURE.
  4. Recreate CSULA-SECURE, using the instructions in Connecting for the First Time above.
  5. Confirm that the connection is working and delete CSULA-OPEN.