Quarantine Manager Training

How to Release E-mail Messages from the Spam Digest

Users can release a single message or all messages from a Spam Digest. When users release a quarantined message, it gets delivered to their Inbox.

Note It may take up to 15 minutes for a released message to be delivered to a user’s Inbox.

To release a single message:

1. Open Microsoft Outlook or Outlook Web Access (OWA).

   Note If you are using a web-based e-mail client other than OWA, you must use the Quarantine Manager to release a single message.

2. Open the Spam Digest that contains the message you want to release.
3. Click the ID number of the message you want to release. A new message window opens.

   

4. Click the Send button. The quarantined message is automatically released and sent to your Inbox.

To release all messages:

1. Open Microsoft Outlook or Outlook Web Access (OWA).
2. Open the Spam Digest that contains the messages you want to release.
3. Click the Reply button. A new message window opens.
4. Click the Send button. All quarantined messages are automatically released and sent to your Inbox.