Blocked Messages
The Blocked Messages page is the default page that is displayed after you log in to the Quarantine Manager. It lists all quarantined e-mail messages that are determined to be spam. You can use the Blocked Messages page to view blocked messages, deliver legitimate messages to your inbox, delete blocked messages, deliver and approve a sender, and delete all messages in the list.
Note: Messages listed on the Blocked Messages page will be deleted 14 days after their delivery date.
- Click Blocked Messages from the Quarantine Manager navigation
menu. The Blocked Messages page will display
(see Figure 1).
Figure 1 - Blocked Messages Page
- Under the Subject column, click the subject of
the message you want to view. The message will open in another browser window.
- To close the message, close the browser window.
Note: You can sort blocked messages based on spam Score, the email address listed in the From header, the message's Subject, or the Date the message was delivered. To sort messages by any of these headings, click the heading name.
- Under the Score column, select the check box beside the message
you want to deliver to your inbox. You may select multiple messages from the list.
- From the header row, click the
button.
The selected message will be released from the quarantine and delivered
to your inbox.
- Under the Score column, select the check box beside the message
you want to delete. You may select multiple messages from the list.
- From the header row, click the
button.
The selected message will be removed from the Blocked Messages page and sent to
the Deleted Messages page.
To deliver a blocked message and approve the sender:
- Under the Score column, select the check box beside the message
you want to deliver to your inbox and approve the sender. You may select multiple
messages from the list.
- From the header row, click the
button.
The Blocked Messages page will display with the Approve Sender form
(see Figure 2).
Figure 2 - Blocked Messages Page with Approve Sender Form
- Select if you want to Approve just the sender or Approve all email
from the sender's domain.
- Click the
button. The selected message will be released
and sent to your inbox. The selected sender will be added to your Approved
Senders list.
To delete all blocked messages:
- From the header row, click the
button.
The Blocked Messages page will display a message asking you to confirm
the deletion of all blocked messages (see Figure 3).
Figure 3 - Blocked Messages Page with Confirmation Message
- Click the
button
to confirm the deletion. All blocked messages will be removed from the Blocked
Messages page and will be sent to the Deleted Messages page.