Student Jobs

There are several student jobs available at the ITS Training Program. To apply for an open position, fill out the Student Employment Application and submit it to the Career Development Center. If you have any questions regarding the application, please contact the Career Development Center. It is highly recommended that a resume be attached to the completed application.

Click the job titles listed below to learn more about each job.

IT Trainer Assistant (Closed)

Job ID: 7549
Position Type: Student Assistant
Pay Range: $9.50-$12.75/Hour
Job Status: Closed

Job Description

An IT Trainer Assistant is responsible for assisting IT Trainers and Senior IT Trainers with developing training materials and conducting in-person computer workshops that the ITS Training Program provides for the Cal State L.A. community.

Qualifications

An IT Trainer Assistant must be a team player with above average computer skills, good communication skills, and the ability to effectively work with a multicultural campus population. An IT Trainer Assistant must be prompt, responsible, reliable, detail-oriented, highly organized, and willing to learn new skills and concepts. A GPA of 2.75 and above is preferred. Due to the extensive training required for this position, candidates must have at least 18 months before graduation at the time of applying.

Duties

  • Prepare training labs prior to and after workshop sessions.
  • Assist workshop participants to stay on task with the workshop instruction.
  • Assist with developing and modifying training materials such as step-by-step handouts, slide shows, and video tutorials.
  • Attend cross-training sessions on assigned topics in preparation for advancement to an IT Trainer.
  • Be willing to learn new technical concepts.
  • Maintain a neat and orderly training lab and work environment.
  • Maintain professionalism and courtesy at all times while working.
  • Display and exhibit proper code of conduct.
  • Report equipment malfunctions as directed by current procedure.
  • Attend quarterly meetings with supervisors and other colleagues.
  • Distribute advertising flyers to faculty members and academic departments.
  • Participate in relevant University events to promote the services offered by the ITS Training Program and Information Technology Services (ITS).
  • Perform other duties as assigned.

IT Trainer (Closed)

Job ID: 6471
Position Type: Student Assistant
Pay Range: $11.40-$13.90/Hour
Job Status: Closed

Job Description

An IT Trainer is responsible for conducting various workshops that the ITS Training Program provides for the Cal State L.A. community. Responsibilities include researching, developing and modifying workshop materials assigned by the Lead Supervisor for Training and Digital Documentation.

Qualifications

An IT Trainer must be a team player with above average computer skills, good communication and leadership skills, and the ability to effectively work with a multicultural campus population. An IT Trainer must be prompt, reliable, cooperative, able to take initiative, and willing to learn new skills and concepts. An IT Trainer must possess an overall understanding of the goals and services offered by the ITS Training Program and Information Technology Services (ITS).

Duties

  • Prepare training labs prior to and after workshop sessions.
  • Assist workshop participants to stay on task with the workshop instruction.
  • Participate in developing and modifying various training materials such as step-by-step handouts, practice data files, slide shows, screen captures, video tutorials, interactive training materials, quizzes, and learning management system customization.
  • Be willing to learn new concepts and technical skills.
  • Maintain a neat and orderly training lab and work environment.
  • Maintain professionalism and courtesy at all times while working.
  • Display and exhibit proper code of conduct.
  • Report equipment malfunctions and issues with software or hardware according to current protocol.
  • Be able to lecture from prepared text and slide shows for the entire duration of workshops.
  • Clearly present step-by-step instructions to a group of participants.
  • Possess good presentation skills.
  • Be able to take initiative.
  • Possess strong knowledge of Microsoft Office applications and other applications that the ITS Training Program offers.
  • Cross-train other IT Trainers and IT Trainer Assistants in workshop presentation and program administrative functions.
  • Be responsible and knowledgeable in ongoing projects and updated instructional materials.
  • Participate in evaluating IT Trainer Assistant applicants' demonstrations.
  • Assist in the diagnostic of desktop software programs.
  • Attend quarterly meetings with supervisors and other colleagues.
  • Distribute advertising materials to faculty members, academic departments, and administrative offices.
  • Participate in relevant University events to promote the services offered by the ITS Training Program and Information Technology Services (ITS).
  • Perform other duties as assigned.

Social Media and Campus Outreach Assistant (Closed)

Job ID: 29539
Position Type: Student Assistant
Pay Range: $9.00-$12.75/Hour
Job Status: Closed

Job Description

A Social Media and Campus Outreach Assistant is responsible for monitoring multiple social media platforms and participating in campus outreach activities as a representative of the Information Technology Services (ITS) Division. Responsibilities include managing user interaction and creating content for social media sites, assisting with campus outreach, and researching new opportunities to promote the services offered by ITS to Cal State L.A. campus users.

Qualifications

A Social Media and Campus Outreach Assistant must be a team player with above average computer skills, good communication and leadership skills, strong writing ability, and demonstrate the willingness to effectively work with a multicultural campus population. Applicants for the position must be creative, enthusiastic, outgoing, reliable, cooperative, able to take initiative, willing to learn new skills and concepts. Candidates must be up-to-date with social media platforms and marketing trends, and be actively involved in campus activities. Candidates must possess an overall understanding of the mission and goals of both Cal State L.A. and the ITS Division. Familiarity and extensive experience with Facebook, Twitter, Google+, YouTube, Pinterest, and Instagram is mandatory.

Duties

  • Manage social media interactions across multiple social media platforms including, but not limited to, Facebook, Twitter, Google+, YouTube, Pinterest, and Instagram.
  • Maintain a professional and courteous online presence when interacting with users on social media sites.
  • Help identify new opportunities to promote growth on social media sites.
  • Participate in developing and modifying content which can include creating regular online posts, blogging, short videos, and graphics to promote the services of the ITS Department.
  • Update and track social media promotion efforts through various analytics tools and create regular reports.
  • Be willing to learn new concepts and technical skills.
  • Maintain a neat and orderly working environment.
  • Maintain professionalism and courtesy at all times when working.
  • Display and exhibit proper code of conduct to students and co-workers.
  • Report equipment malfunctions and issues with software and hardware according to current protocol.
  • Possess good presentation skills.
  • Be responsible and knowledgeable about on-going ITS projects and resources.
  • Attend meetings with supervisors and other colleagues.
  • Collaborate with other university departments to keep up-to-date on other social media and promotional efforts.
  • Distribute advertising materials to faculty members, academic departments, and administrative offices.
  • Actively research and participate in campus outreach activities (e.g., quarterly welcome booth, university orientation, campus events) as a representative of ITS.
  • Maintain a calendar of social media and campus outreach activities and upcoming plans.
  • Knowledge of FERPA and university policies regarding publications.
  • Perform other duties as assigned.

Digital Documentation Assistant (Closed)

Job ID: 4234
Position Type: Student Assistant
Pay Range: $9.50-$12.75/Hour
Job Status: Closed

Job Description

A Digital Documentation Assistant is responsible for creating and updating a wide variety of training documents on the use of software and services provided by Information Technology Services (ITS). Responsibilities also include developing and maintaining various training related websites.

Qualifications

A Digital Documentation Assistant must have above average computer skills and the ability to type 40 wpm; must have knowledge of English sentence structure and syntax; must have excellent writing, editing and proofreading skills; must be able to produce high-quality and accessible content with an emphasis on accuracy and consistency; must be able to follow directions and work independently; must have strong communication skills and the ability to work collaboratively in a team environment; must be very detail-oriented and organized; must be able to multitask, report on the status of projects, provide time estimates, and meet deadlines; must be proficient in Microsoft Word and Adobe Acrobat; must have experience with screen capture, image editing, and web development software; must have experience with HTML and CSS; knowledge of document and web accessibility standards is a plus; must be willing to learn new skills and concepts; a minimum GPA of 2.75 and at least two years before graduation is preferred.

Duties

  • Research and create training documents that comply with departmental guidelines and accessibility standards. Include screen captures as appropriate to clearly and effectively convey information.
  • Proofread documents to verify the accuracy, clarity and completeness of the content.
  • Format documents according to university and departmental style guides.
  • Convert various types of documents to PDF and make them accessible before publishing online.
  • Develop and maintain websites that comply with university guidelines and accessibility standards.
  • Perform other duties as assigned.

Lead Digital Documentation Assistant (Closed)

Job ID: 15899
Position Type: Student Assistant
Pay Range: $11.40-$13.90/Hour
Job Status: Closed

Job Description

A Lead Digital Documentation Assistant is responsible for creating and updating a wide variety of training documents on the use of software and services provided by Information Technology Services (ITS). Responsibilities also include developing and maintaining various training related websites, and cross-training other student assistants.

Qualifications

A Lead Digital Documentation Assistant must have above average computer skills and the ability to type 40 wpm; must have knowledge of English sentence structure and syntax; must have excellent writing, editing and proofreading skills; must be able to produce high-quality and accessible content with an emphasis on accuracy and consistency; must be able to follow directions and work independently; must have strong communication skills and the ability to work collaboratively in a team environment; must be very detail-oriented and organized; must be able to multitask, report on the status of projects, provide time estimates, and meet deadlines; must be proficient in the latest Microsoft Office and Adobe applications; must be proficient in screen capture, image editing, and web development software; must be proficient in HTML, CSS and Drupal; must have knowledge of document and web accessibility standards; must be willing to learn new skills and concepts; must have at least one year of experience as a Digital Documentation Assistant; must be able to cross-train other student assistants.

Duties

  • Research and create training documents that comply with departmental guidelines and accessibility standards. Include screen captures as appropriate to clearly and effectively convey information.
  • Proofread documents to verify the accuracy, clarity and completeness of the content.
  • Format documents according to university and departmental style guides.
  • Convert various types of documents to PDF and make them accessible before publishing online.
  • Develop and maintain websites that comply with university guidelines and accessibility standards.
  • Cross-train other student assistants.
  • Perform other duties as assigned.