Digital Documentation Assistant
Job ID: 4234
Pay Range: $9.10-$13.00 per hour
There are currently no positions available.
The Digital Documentation Assistant is responsible for assisting with the development and production of various handouts and other support documentation for Information Technology Services (ITS). This position is also responsible for assisting with the development and maintenance of several Web sites and online training materials for ITS.
Qualifications
The Digital Documentation Assistant must have above average computer skills and the ability to type 35 wpm; must be proficient in Microsoft Office applications and have experience with HTML, CSS, Adobe Dreamweaver, and Adobe Acrobat; experience with Adobe Flash, Adobe Photoshop, and ASP is a plus; must have knowledge of English sentence structure and syntax; must have the ability to produce clear and concise technical documentation; must have good communication skills and excellent proofreading skills; must be very organized, detail-oriented, and be willing to learn new skills and concepts; must have the ability to report on the status of projects; must be able to organize multiple assignments, provide time estimates, and meet deadlines.
Duties
- Research, develop, and produce a wide variety of training and support documentation such as handouts and Web sites using step-by-step instructions and screen captures.
- Review and validate procedural instructions in all documents and Web sites for clarity and accuracy.
- Format all documents according to the ITS formatting guidelines and the University style guides for publishing online and in hard copy.
- Develop and maintain accessible Web sites, online handouts, interactive online training materials, and surveys.
- Incorporate video, audio, animation, and graphics into documents and Web sites as needed.
- Assist in a variety of creative projects.
- Participate in relevant University events to promote services offered by ITS.
- Perform other duties as assigned.
Evaluation
Periodic performance evaluations are done by the Digital Documentation Coordinator.
Reports To
- Digital Documentation Coordinator
- Lead Supervisor, Training & Digital Documentation
- Help Desk & Training Manager
