Frequently Asked Questions
Click on a question below to view the answer.
- What is the ITS Training Program?
- What workshops does the ITS Training Program offer?
- I am interested in an application that you teach, but I do not have the software. What should I do?
- Is it okay to go to a workshop if I missed the previous one?
- Where can I get the workbooks and handouts if I missed a workshop?
- Where are the workshops held?
- When are the workshops being offered?
- Do I get credit or a certificate for taking a workshop?
- Who is eligible to attend?
- If I do not understand some parts of the workshop, who can I ask?
- If I have some questions about my homework, who can I ask?
- Do you offer online training?
- How can I contact the ITS Training Program?
Q:
What is the ITS Training Program?
A:
The ITS Training Program offers quality hands-on computer workshops in the use of campus-wide network and communication tools, common personal productivity tools, and resources available through the Internet. In addition, the ITS Training Program provides instructional handouts and online training resources on various computer programs.
Q:
What workshops does the ITS Training Program offer?
A:
Visit the Workshop Titles page for a list of available workshops.
Q:
I am interested in an application that you teach, but I do not have the software. What should I do?
A:
The applications that we teach are available in the Open Access Labs on campus.
Q:
Is it okay to go to a workshop if I missed the previous one?
A:
Although you may do so, it is generally not recommended as it is always better to attend all sessions. If you miss a session, it is a good idea to review the missed material prior to coming to the next class, out of courtesy for the workshop trainer and other workshop attendees.
Q:
Where can I get the workbooks and handouts if I missed a workshop?
A:
Each of the hands-on workshops is accompanied by step-by-step instructions and sample data files. You can download the workbooks and data files from the Microsoft Office Online Training website. You can download the handouts from the Handouts website.
Q:
Where are the workshops held?
A:
ITS Training Program workshops are held in the computer training labs on campus. For more information, visit the Training Labs page. Due to space availability, seating is on a first-come, first-served basis.
Q:
When are the workshops being offered?
A:
All workshop schedules will be announced through campus-wide e-mails as well as our Facebook and Twitter accounts. So like us on Facebook and follow us on Twitter to receive the latest workshop updates.
Q:
Do I get credit or a certificate for taking a workshop?
A:
There is no credit for these workshops. However, a certificate of completion is presented to those who attend all parts of the SPSS, Photoshop, Dreamweaver, and Flash workshops. To be eligible for the certificate of completion, all parts of the series must be completed during one single quarter. There are no exceptions.
Q:
Who is eligible to attend?
A:
Eligible attendees include:
- CSULA matriculated students with a myCSULA Identity account and both of the following:
- Cal State L.A. One Card or a State photo ID (e.g., California driver's license or state-issued identification card).
- Current quarter schedule printout from GET.
- CSULA faculty and staff members with a myCSULA Identity account and a Cal State L.A. One Card.
Q:
If I do not understand some parts of the workshop, who can I ask?
A:
During the workshop, you may ask the trainer or any of the assistants. If time permits, you may approach the trainer after the workshop.
Q:
If I have some questions about my homework, who can I ask?
A:
The extent of our help is strictly limited to the material and content that is covered in the workshops. If further help is required, it is recommended that you seek your corresponding instructor or advisor. Other resources that may also be helpful are the University Tutorial Center and the University Writing Center.
Q:
Do you offer online training?
A:
The ITS Training Program provides several online courses on Blackboard and Moodle. These courses are based on the video tutorials provided on our myCSULA YouTube Channel. The ITS Training Program also provides self-paced tutorials for Microsoft Office applications. For more information, please visit the Online Training website.
Q:
How can I contact the ITS Training Program?
A:
The main office for the ITS Training Program is located in Library Palmer Wing, Room 4056 (LIB PW 4056). You may contact us by phone at (323) 343-5369 or forward any questions or comments to ITStraining@calstatela.edu.