Frequently Asked Questions
The following questions and answers provide general information about the ITS Training Program.
The ITS Training Program provides just-in-time and in-person training to the Cal State L.A. community. Just-in-time learning systems such as lynda.com deliver training to students, faculty and staff when and where they need it. The ITS Training Program also offers Moodle courses, video tutorials, step-by-step instructions with practice data files, and in-person training in the use of campus-specific technologies as well as communication and common personal productivity tools.
Just-in-time learning systems such as lynda.com deliver training to the Cal State L.A. community when and where they need it. Rather than sitting through hours of traditional classroom training, Cal State L.A. students, faculty and staff are able to use online tutorials to learn the information they need to solve problems, perform specific tasks or quickly update their skills. To learn more, please visit the Just-in-time Learning project page.
The ITS Training Program offers online training via just-in-time learning systems such as lynda.com and Moodle. lynda.com provides training videos on the latest applications and is available 24x7 to Cal State L.A. students, faculty and staff. The ITS Training Program provides several online courses on Moodle on campus-specific technologies. Each Moodle course includes slide shows, step-by-step handouts, practice data files, assessments and video tutorials which can also be viewed on our YouTube channel. The ITS Training Program also provides self-paced tutorials with practice data files on most Microsoft Office applications. For more information, please visit the Just-in-time Learning page.
Please visit the Workshops page for a list of available workshops.
The workshops are held in the computer training labs on campus: LPW 4056 and KH C171. For more detailed information, please visit the Training Labs page.
Eligible attendees include:
- Cal State L.A. matriculated students with the following: a myCSULA Identity account, a Cal State L.A. One Card or photo ID card (e.g., California driver license or ID card), and a current quarter schedule printout from GET.
- Cal State L.A. faculty and staff members with the following: a myCSULA Identity account and a Cal State L.A. One Card.
There is no credit for completing an online course on Moodle or attending an in-person workshop. However, a certificate of completion can be obtained by those individuals who:
- Complete all parts of any online course on Moodle and receive at least an 80% score on the assessments. To receive a certificate, please e-mail your assessment scores to ITStraining@calstatela.edu.
- Attend all parts of the following workshop series within two consecutive quarters: IBM SPSS Statistics, Adobe Illustrator, Microsoft Office (Access, Excel, PowerPoint or Word). The certificate of completion can be claimed at the conclusion of the last workshop in the series, pending verification of attendance. Unclaimed certificates will be discarded.
Although you may do so, it is always better to attend all sessions. If you miss a session, it is a good idea to review the missed material prior to coming to the next workshop.
The training materials are available for download on the ITS Training Program website. The handouts are available on the Handouts page. The workbooks and sample data files are available on the Microsoft Office Online Training page.
During the workshop, you may ask the trainer or any of the assistants. If time permits, you may approach the trainer after the workshop.
The extent of our help is strictly limited to the material and content that is covered in the workshops. If further help is required, it is recommended that you seek your corresponding instructor or advisor. Other resources that may also be helpful are the University Tutorial Center and the University Writing Center.
The applications that we teach are available in the Open Access Labs on campus.
The main office of the ITS Training Program is located in Library Palmer Wing, Room 4056 (LPW 4056). You may contact us by phone at 323-343-5369 or forward any questions or comments to ITStraining@calstatela.edu.