Frequently Asked Questions
Click on a question below to view the answer.
- What is my password (security code)?
- How do I access my mailbox from a campus phone other than my own phone?
- How do I retrieve my voice mail from off campus?
- I do not want to listen to the greeting when I get to someone’s mailbox. Is there a way to bypass it?
- I forgot to save my message after listening to it. Is it gone?
- Can I change the number of rings before my call is transferred to voice mail?
- What does the Transfer feature do?
- My telephone does not ring. What do I do now?
- What happens if I lose my calling card?
- The calling card I picked up is not working. What should I do?
- How can I request a new authorization code or report a code that is not working?
- What do I need to do if I require telephone, jack, or communications cabling services, such as a new installation or relocation?
Q:
What is my password (security code)?
A:
All mailboxes were set up with the 4-digit default password. Users are encouraged to change the default password immediately upon receipt of a new mailbox and keep it private. Passwords can be four to ten digits. Please note that to ensure system security, user passwords automatically expire every 90 days. Users will be notified that the password has expired upon entering the system.
Q:
How do I access my mailbox from a campus phone other than my own phone?
A:
Dial your extension. When you hear your outgoing message start to play, press #. You will be prompted for your password.
OR
Dial 3-7800. When the system responds with “Please enter your mailbox number,” press #. Next, you will hear “Please enter your mailbox number or mailbox address.” Your voice mailbox number is your 5-digit extension (3-xxxx). You will then be prompted to enter your password.
Note If you wait too long, the system will disconnect you.
Q:
How do I retrieve my voice mail from off campus?
A:
Dial (323) 343-7800. When you hear "You have reached the Cal State L.A. voice message system...," press #. When you hear "Enter your mailbox number," enter your 5-digit extension (3-xxxx). You will then be prompted to enter your password.
Note If you wait too long, the system will disconnect you.
Q:
I do not want to listen to the greeting when I get to someone’s mailbox. Is there a way to bypass it?
A:
You can skip a voice mailbox greeting by pressing * when the greeting starts to play.
Q:
I forgot to save my message after listening to it. Is it gone?
A:
If you just hang up after listening to a message, the system keeps it as a new message. You must save or delete a message before exiting the system.
Q:
Can I change the number of rings before my call is transferred to voice mail?
A:
No. The system default is to have calls go to voice mail if a call is not answered within four rings or if the phone line is busy. If a call is not answered after four rings and the handset is not lifted to place another call, subsequent unanswered calls will be transferred to voice mail after only two rings. If you use your phone (i.e., lift the receiver out of the cradle), the ring counter goes back to four rings.
Q:
What does the Transfer feature do?
A:
This feature allows a station user to hold an existing call, call a third party, then transfer the call to the third party. The station user may consult privately with the third party before completing the transfer.
Q:
My telephone does not ring. What do I do now?
A:
Call the ITS Help Desk at extension 3-6170 to place a telephone repair request.
Q:
What happens if I lose my calling card?
A:
Departments are responsible for all calling card charges. Treat your calling card like any other credit card. Lost or stolen cards must be reported immediately to the ITS Help Desk at extension 3-6170.
Q:
The calling card I picked up is not working. What should I do?
A:
Call the ITS Help Desk at extension 3-6170.
Q:
How can I request a new authorization code or report a code that is not working?
A:
Call the ITS Help Desk at extension 3-6170.
Q:
What do I need to do if I require telephone, jack, or communications cabling services, such as a new installation or relocation?
A:
Call the ITS Help Desk at extension 3-6170.