Communication Services

How to Use Your Single-Line Telephone

Note: A switchhook is the button under the earpiece that raises (releases) when the handset is lifted. A switchhook flash is a quick depression of that button.

Authorization Code

1. From Idle Telephone
Lift handset and listen for dial tone. ► Dial 16. ► Dial 8-digit Authorization Code. ► Listen for dial tone. ► Dial number.
2. During Active Call
Switchhook flash or press LINK button and listen for special dial tone. ► Dial 16. ► Dial Authorization Code and listen for regular dial tone. ► Transfer or conference as usual.

Call Forward

1. To Activate
Lift handset. ► Dial #, then 1 (listen for dial tone). ► Dial number where calls should be forwarded. ► Hang up.
2. To Cancel
Lift handset. ► Dial #, then 1 (listen for dial tone). ► Hang up.

Call Pickup

1. To Respond
Lift handset (listen for dial tone). ► Dial 13. ► Answer call.

Call Transfer

1. To Activate
Switchhook flash (listen for special dial tone). ► Dial number. Announce caller in privacy. ► Hang up.

Conference

1. To Activate
Switchhook flash (listen for special dial tone). ► Dial number. ► Announce caller. ► Switchhook flash to connect all callers. ► Hang up when conference is complete.

Consultation Hold

1. To Activate
Switchhook flash (listen for special dial tone). ► Dial number. ► Consult privately and allow consulted party to hang up. ► Connection to the original call is automatically resumed.

Permanent Hold

1. To Activate
Switchhook flash (listen for special dial tone). ► Dial #, then 4. ► Hang up. (Your call is now on hold. If you hang up, your phone rings intermittently to remind you; if you do not hang up, there is no reminder ring.)
2. To Cancel
Lift handset. (If you did not hang up, switchhook flash)

Ring Again

1. To Activate
Switchhook flash (listen for special dial tone). ► Dial 11 (listen for regular dial tone). ► Hang up.
2. To Respond
After a short burst of ringing, lift handset.
3. To Cancel
Lift handset. ► Dial 12. ► Listen for regular dial tone. ► Hang up

Speed Call

1. To Program (Controller Only)
Lift handset. ► Dial #, then 2. ► Listen for regular dial tone. ► Dial 1-, 2- or 3-digit Speed Call access code. ► Dial number to be stored. ► Hang up.
2. To Erase (Controller Only)
Lift handset. ► Dial #, then 2. ► Listen for regular dial tone. ► Dial 1-, 2-, or 3-digit Speed Call access code. ► Press *. ► Hang up.
3. To Use
Lift handset. ► Dial #, then 3. ► Listen for regular dial tone. ► Dial appropriate 1-, 2- or 3-digit Speed Call access code (number will automatically dial).